What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

Dining
International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Arriba Baja
    Located in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.
    • Breakfast, lunch, and dinner
    • Location: Casa Eclipse
    • Adults only
    • Reservation required
  • Azul Nogada
    Showcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chi
    Renowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.
    • Open for dinner
  • Chibali
    Family restaurant with international buffet.
  • Costero
    Costero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.
    • Open for breakfast, lunch, and dinner
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • La Xentral
    Open for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Tama-Mon
    At Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.
    • Open for breakfast and dinner
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • General †
    XCARET KIDS
    Exciting new entertainment options have been added for children, enhancing our existing offerings:
    • Octopus-shaped pool at Casa Viento
    • Xiquillos Kids' Club and nursery
    • Lunateca
    • Xiquit Inn
    • Four slides at the family pool in Casa Vida

    XCARET TEENS
    Teens will enjoy vibrant spaces designed especially for them at Casa Sol, featuring:
    • Dixtrito 1317
    • La Paxanguería
    • New pools and water slides
    • Rooftop with bar and kitchen

    XCARET ADULTS
    Adults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:
    • Las Maquinitas Bar
    • Antro Xupes
    • Pava Jarla
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 15084 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Constant Construction: Not Peaceful, Poor Service, Bad Food

    Very disappointed. Constant construction under our room led to days of banging and drilling all day long. Construction all over the property was an eye sore. Limited reservations for restaurants. Service at restaurants was often slow with wrong orders. Only accommodation for the construction is a late check out, which we didn’t need due to flights. Their “offer” allows us to stay in the room with construction for a longer time? No thanks. Food sub par, dry meat and flavorless foods. Hotel is beautiful and good for kids activities but we will go elsewhere in the future. Don’t bother coming here if you want peace and a nice family experience.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay

    Fantastic stay. This was our second time and continue to discover new and exciting things. The new additions were all superb and the entire family had a great experience.

    Nov 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    4th Visit Review

    4th Visit Review My review is based on our honest insights of the new resort and all the changes happening, don’t come for me 😅 Our first visits to this resort were truly magical. The food, the service, the overall vibe we fell completely in love because it didn’t feel like any other resort. The sense of exclusivity was unmatched. During this trip, several employees asked what we thought of the recent changes. We shared our feedback, and they mentioned that things will only get busier, especially with Arte 2 on the way. Changes We Noticed This Visit: Let’s start with the ones that broke our hearts 💔 • Las Cantinas no longer offers à la carte breakfast. We loved their authentic Mexican breakfast. We know El Mercado does serve breakfast, but it’s buffet-style only. • Lobster Friday at El Mercado is gone. 🥹 They did mention you can still buy lobster at Las Cantinas and other restaurants. • Las Playas menu changes: No more tuna poke or shrimp/octopus tacos the best items, gone. When I asked the server why, they said there’s a new chef but honestly, it feels like cost cutting. • Coconuts by the pool: Now only available on Saturdays, though there are carts around the resort daily selling them for $14. • Original Mexico rooms: Definitely in need of major updates. • New arcade area: Many machines were broken or not working. • Park pickup area: Very disorganized. • Xinema: Advertised as 24 hours, but that’s not accurate. They’re technically open, but no real food available. The nights we went in, only fruit was provided. • Service: We had some amazing servers and pool attendants, shoutout to Selene at the rooftop pool. But a few others were disrespectful or condescending. The resort feels severely short-staffed, and it shows. Despite all this, our complaints aren’t major dealbreakers, we still had an amazing time Positives: • Mexico 2 is beautiful and has tons of kid-friendly activities. My daughter absolutely loved it. We love Xcaret, but we’ll probably give it a break for a few years so they can work through the growing pains and iron out the kinks.

    Nov 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    ⭐️⭐️⭐️⭐️⭐️ Truly an unforgettable experience

    ⭐️⭐️⭐️⭐️⭐️ Truly an Unforgettable Experience! We stayed at Hotel Xcaret Mexico to celebrate my dear friend Rose’s 50th birthday, and it was truly an experience we’ll never forget! The property is absolutely breathtaking and impeccably maintained, and the service was top-notch from start to finish. Every single person we encountered was kind, attentive, and made us feel genuinely cared for. Our amazing butlers — Bani, Alejandro, and Julietta — went above and beyond to anticipate our every need and make us feel right at home. The restaurants were incredible, with food that was beyond exquisite — every meal felt like a celebration. And the birthday party they helped create for Rose was hands down the most epic and beautiful event I’ve ever been to! We left feeling like part of the Xcaret family and honestly can’t wait to come back. I highly, highly recommend this resort to anyone looking for luxury, warmth, and unforgettable memories. 🌺

    Nov 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beyond words!! Will be back!!!

    This trip was amazing to say the least! I am pretty sure my vision of vacationing is skewed from now on haha. Rebeca, Miguel, Maricarmen, and Andres were our mayordomos and were the most attentive people I have had ever. Not only caring but were there for any our needs reservations wise and just any information we needed in general. You cannot ask for more when staying at a place like this because everyone exceeds your expectations. The treat you like family and this is the truth!

    Nov 27, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
  • AdvisoryCasa Fuego will be temporarily closed for renovations from November 16 to December 16, 2025, as part of our commitment to improving facilities and delivering the best guest experience. During this time, confirmed reservations will be relocated to other room categories within Hotel Xcaret México, ensuring a seamless transition. Guests will continue to enjoy the same level of comfort, privacy, and exclusive Casa Fuego benefits throughout their stay. Thank you for your understanding as we work to e
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

{{title}}