Hotel Xcaret Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15198 reviews

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  Costero restaurante

  Costero is an underrated dining experience in the new phase of Xcaret Mexico for sure! We walked in one night after having already eaten, just to check out the vibe and see if we wanted to return. We were met by Roberto who enthusiastically explained in English how exciting the menu was. There was no one in there and you don’t need a reservation! We knew we would be back! We came back for dinner and the menu is so unique and complicated we decided to just go ahead and order every one of the small plates. The crab tostada and the shrimp tacos were the standouts, but everything was delicious! We visited it again for lunch, which was a buffet. Roberto was working and so I asked him what we should have and he took it upon himself to have the chefs prepare amazing fish tacos and the most incredible ceviche we had on the entire trip. The service, the food, the decor (you MUST see the bathrooms) and no need for a reservation is what makes this place our favorite new restaurant in Mexico.

  Dec 29, 2025
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  the only disappointment was having to go home

  The room was perfect for our family of four. We had both a jacuzzi indoors and outdoors. The living area had a pullout couch for our kids to sleep in, and there was a sliding door that provided the right amount of noise protection once the boys went to bed. The bedroom was huge as was the living area on the other side of the suite. The mini bar was stocked daily and they also replenished all snacks, coffee and water as well. Our butler, Elena, exceeded our wildest expectations. From the moment we met her upon arrival, she made sure that we were comfortable but also had our bearings about us. She ensured that we were abreast of all the unique opportunities available (I.e., the Christmas celebration at the chapel) but also provided us with backup suggestions in the event the initial recommendations didn’t meet our needs. Elena truly made our family feel like a part of the Xcaret family. Our boys (ages 5 and 8) adored her. On our last day, Elena was off work and our youngest told us out of the blue that he missed her! I would be remiss if I didn’t also mention Juan and Abagal. The three of them worked together as a perfect unit, outfitting our suite with a Christmas tree that came adorned with ornaments that had the faces of every single one of our family members. This act of kindness left not only my family, but also our extended family, truly speechless. We can’t thank the entire Xcaret staff enough for the level of service and exceptional experience they provided our family on this incredible trip. Bravo Xcaret!!!!

  Dec 29, 2025
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  Great Family Vacation, if you do some research first!

  This was our first time visiting Hotel Xcaret, a bucket list trip for us, and our kids first time to Mexico. Context we have two boys, age 8 and 13. My main focus was to do as much as possible, but also enjoy the hotel. We got Phase One in Casa Espiral, for us it was wonderful. We liked being by the beach, Lagoons and the infinity pool. But it was a long 10-20 minute walk to get to Phase 2, which didn't bug us, unless we were in a hurry. Because I was worried about getting back to restaurants that needed reservations, I decided to only do Las Cuevas on our last night, knowing we would know how to get there at that point. So, we ate at the buffets, Las Playas, Chibali, and the food cart restaurant. It gave us enough flexibility to eat when we got back from parks, and was fine. But I wish they had more walk in restaurants, to give more flexibility! Some miscommunication from concierge, was the only frustrating part( Bus Pickup times). A few tips: Going to Xplore/ Fuego right at 5pm, gave us some light for our boys to see the sunset during zip lining, and end with some in the dark. And the rest of the park was amazing at night! Xenses opens at 9am, but the town doesn't open until 10am! Didn't know that, but was able to do the Sensorium first. Also, if your going to do Xenotes day trip, they say 8:50am pick up time. I saw a post to get there earlier, and I'm so glad I did! We were in the shuttle, leaving the bus terminal at 8:25am! Also, it's a bit of driving time, so bring snacks for your kids, I grabbed some cereal boxes from the buffet. The boat ride to the Xcaret Show is really nice, drops you off right by the theater, but you do miss out on the walking path entrance with the performers. Also, the ice cream shop only had unique flavors, while we were there, and we couldn't find just vanilla - found it at Chibali! Take in a sunset from a rooftop pool. Hang out at the Lagoons, my boys spent half a day finding fish and playing by Bio, and there's a bar right by there. They required reservations to Kayak up by Bio, but we later found out there's kayaking tucked away in the new section, that didn't need reservations! And that one was our favorite! But I had to ask for help finding it, and staff member was so sweet and walked us all the way there! Coffee was great at the ice cream shop, and the cafe at the bus station!! Loved the Mexican coffee spots at the buffet too! Overall, it was an amazing active family trip!

  Dec 28, 2025
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  Not a good experience.

  I stayed at Xcaret Resort starting December 26 with my family (2 adults and 1 child). Unfortunately, the experience was very disappointing. • No restaurant reservations were available. • Buffet waiting times were extremely long. • Room service took more than two hours and delivered poor-quality food. • Every day I had to call multiple times just to get bottled water. The service and organization were far below expectations for the price paid.

  Dec 28, 2025
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  Beautiful and beautifully disappointing

  Over priced and over rated. The parks and excursions being included sound nice hut they aren't worth it. The resort grounds are beautiful but ultimately contribute to an over crowded atmosphere. Everything here requires a reservation and I do mean EVERYTHING. which I would typically like but unfortunately it takes days just to get your bearings in this massive and overcrowded property And don't change plans because they charge a fee for canceling a trip which was included to begin with. Not to mention, the resort is LOUD. So room location is a big deal. And they know it so be prepared for an upcharge just so you can get some peace and quiet with a room away from all the activities. Bottom line, their model is built on blinding you from the fact you over pay for activities, upcharges from rooms, photo passes, no charge fees, and cancelations for included services. Keep in mind, with the crowds the reservation is needed. So basically they are extortion artists.

  Dec 28, 2025