What We Love
- At this breakfast-included resort, you'll find a variety of pools, a perfect beach location & great cuisine.
- The swanky spa is the ideal place to rest, rejuvenate and revitalize.
- You'll find activities for everyone, including mini-golf, tennis, a fitness center, soccer, volleyball and more.
Things to Know
- You're only 5 minutes from the airport. Cocktails and magnificent views await you.
- The historic walled city is not far from the resort. The architecture and vibrant culture are definitely worth seeing.
- The mangrove tunnels in front of the resort offer prime viewing of local Colombian flora and fauna.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3430 reviews
Beautiful but Reservation was not granted as requested
The Hotel was beautiful and clean. however if you have any special needs or requests. BE AWARE. I had booked this Hotel 5 months prior to our Family vacation traveling with special needs adult. One week prior to our Family arriving in Cartagena I called to confirm that ONE of the rooms needed to be wheel chair accessible, and I was told (in Spanish) that the request was noted and they were ready for us. Upon our arrival (Family of 8) we were told that all wheelchair accessible rooms were taken and I could wait until the next day to see if a room could be available. I was extremely disappointed and upset that my adult son could not have all his needs met. The worst part was that after I am told that there is not an accessible room, the concierge asked me if I wanted to move to a floor that was more expensive that included all drinks and better accommodations. Trying to upsell and can't deliver a reservation that was made months prior and paid for. I will give a 5 Star to the food and dining room. I will give a 2 to front Desk.
Hotel Las Americas Cartagena, Colombia
The staff at this hotel are excellent. They try very hard to please and to speak and learn English. They don't always understand what you are asking of them but they try hard. We found it frustrating to not know for sure if the buffet which was furthest from the Tower rooms was going to be closed to us for a private function. Walking all the way back to the Tower was annoying at times.
My vacations in Sunny Cartagena
The reason why we keep having our annual family gathering in Cartagena at Las Americas Torre del Mar, year after year is because we haven't yet found a hotel where the staff in all the areas of customer interface is so nice, smily, proper, prompt, amiable and warm. One example: our room had the clock system working regularly getting into our room from the elevators area we saw an electrician named James working on top of a ladder in a corridor flash light, we addressed him, explained our need to have the clock fixed. Immediately came down from the ladder, went to us to our room, fixed the clock all done smoothly and with a smiling face! WoW. Round of applause. You don't find that kind of service with such a good will easy. This kind of attitude is with all the hotel's staff. Excellent.
This was a great clean and excellent resort, will recommend this stay to everyone. food was excellent, pools were clean and not over populated. Restaurants were spectacular with lots of great food and excellent service
Colombia is more than just coffee
Stayed here for 2 weeks. The location is outstanding, Well kept and well run facility. Our room was B7-207. Can't say enough good things about it. It is amazing how many pools this hotel has seeing that it is located on the shore of the Caribbean. The staff are helpful and friendly even if a language barrier may exist at times. Between my limited Spanish and their limited English, it is amazing how we made each other understand. Than is the true fun in travelling. I do not expect every country to cater to me in English. If I am not ready to expand my knowledge base then I might as well stay home. I have never met a foreign visitor from China, or Russia, or any other none English speaking country who visits my country, Canada, who expects me to converse with them in there language. The entire stay was most enjoyable and fulfilled my expectations. All the staff were wonderful and it is not my nature to single out individuals, but in this case I am compelled to say muchas gracias to Eduardo, Jesus, Veronica, Leveras and Hector.