LocationArenal Volcano / La Fortuna
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check-in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1916 reviews
Arenal Kioro hotel was perfect
Hotel je savršen ima sve što je potrebno. Sobe su prostorne, čiste. Osoblje je fenomenalno, usluga je savršena. Što se tiče hrane bila je odlična, sve pohvale za kuvara. Termalni izvori su odlični, voda je sjajna. Ovaj hotel definitivno preporučujem za posetu i rado ću se vratiti. Hotel is really perfect, it has everything you need for a perfect holiday. Rooms are spacious and very clean. Personal is just phenomenal, service is spending. Food was tastefully and with variety of choices, all the greets for their main chef. Thermal spa is great, water is fresh, clean, regularly sanitized and very hot. This hotel gets definitely a recommendation from my side and i will be glad to return there.
Perfect Surprises at this La Fortuna Oasis!!!
The number of options for hotels in La Fortuna was a little overwhelming, but we came across Arenal Kioro Suites & Spa, and knew it would be amazing! The staff was so friendly and helpful (especially the gentlemen who checked us in around midnight - great sense of humor, and such a warm welcome!!). While we knew what we booked, the surprises kept coming when it came to this hotel. The first surprise was the giant hot tub in the room (in the giant room) - WOW! This was perfect to relax in at the end of each day. The next surprise was the full on view of the Arenal Volcano when we woke up on our first morning - another WOW! Talk about a room with a view..... We were also pleasantly surprised at the serenity of the hot springs on property. We hadn't expected so many of them, and plus we seemed to have them to ourselves!! Staying here you also have access to another hot spring down the road (the hotel will drive you there), which we definitely recommend! Overall this was an amazing stay, and would 100% recommend for anyone visiting La Fortuna!
Customer Service/ Billing Issues
Horrible experience with Felix Jimenez S. whose the head reservation/accounting person. I canceled before my deadline and was told I would receive a refund now going on 6 weeks. I’ve sent emails and was patient but please tell me how is a customer suppose to think luxury when they can’t even refund reservations. I paid for my room then I decided to cancel now I have to wait for a refund because they are not open. When they came asking for payment I paid I didn’t ask to hold my room on my word. Unprofessional company I’d seek a better. I have opened a dispute with my credit card company. I’d steer clear from a hotel that can’t manage cancellations they are not financially stable.
Stunning views and exotic gardens
Wow is the only reaction when you walk into your room - it's true, they all have a fantastic view of Arenal Volcano - it's like a widescreen photo right outside the window. Surrounding the hotel are lush, tropical gardens, filled with flowers and birds, with footpaths winding through them and peaceful, hidden seating areas. As well as a pool the hotel has its own hot springs and a spa to offer a total chill-out break. Due to Covid-19 there was only about 20% occupancy so the casual dining pool bar and restaurant was closed in the evenings. The main restaurant served fine dining - including the best steak tenderloin I've ever eaten - and generous buffet breakfasts, all with great views of the volcano. The indoor bar was genial and cosy. Despite the hotel being due to wind down to lockdown within days, the reception, restaurant, housekeeping and bar staff were all still so friendly and the service great. Just one tiny niggle - for such a luxurious place the rooms were limited to one coffee capsule for the coffee machine, per guest per day - added capsules would be chargeable and on request - just seemed a bit tight and inconvenient. Overall though a fantastic place to push the boat out and enjoy a bit of luxury.
Gem of a Resort in Arenal
We stayed here with our 4 1/2 year old and had an amazing time. The staff is super friendly. Upon arrival, you're greeted with a complimentary drink. What a great start to your vacation! The resort grounds are beautiful. You're enchanted to walk along the cobbled stone paved paths completely surrounded by lush green vegetation