Holiday Inn Resort Aruba - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7869 reviews

• 

  Great location, friendly staff but needs a renovation

  This was our first time back in 11 years and although our experience was good, we likely won’t stay here again the next time. The hotel is in a great location, which makes it attractive, but it is in serious need of renovations. The rooms are very dated and the exterior of the buildings are in need of repair. Unfortunately our room wasn’t ready until after 5:30 for check-in. Josh was really great and did his best to appease us with free drink vouchers, and a credit towards our bill. The beach area has a ton of garbage. The staff overall is friendly and accommodating, but we struggled to get drinks at the beach bar. The bellmen, gelato stand and coffee shop staff are super friendly. Overall, we love Aruba and can’t wait to go back!

  Jul 11, 2025
• 

  Outstanding room cleaning service

  We want to sincerely thank Emilia Rivero for her outstanding room cleaning service during our stay. Our room was always spotless, fresh, and perfectly organized. Her warm and friendly attitude made a big difference in our experience. She truly went above and beyond, and we’re so grateful for her care and dedication! Emilia is a keeper!

  Jul 09, 2025
• 

  The best cleaning lady, Emilia R.

  The cleaning lady Emilia R. did an amazing job, keeping our room clean and smile every time she saw us in the morning. The hotel staff is very helpful and the food is

  Jul 07, 2025
• 

  A lot of mold everywhere

  We stayed at this hotel as a family with two children, knowing it was a more affordable option for Aruba. However, the issues we encountered are unacceptable regardless of the price. From the moment we arrived, there was an overwhelming smell of moisture throughout the hallways. The ceilings were damp and stained, and near the old-style wall AC unit, there were visible green mold patches caused by humidity. We left some clothes on the chairs in the room and they became damp and smelled of mold. Everything in the room stayed constantly moist unless we kept the balcony doors open to air it out. The humidity odor was unbearable the moment the room was closed for even a short while. This is not only unpleasant but also a serious health concern, especially when traveling with young children. Constant exposure to mold and dampness can cause respiratory issues, which made us very uncomfortable. The bathroom had its own problems. On the first day, the shower barely worked – only a few drops of water were coming out. We had to request a repair, which made us question how the shower area had been cleaned before our arrival if it wasn’t even functional. It took two days before we were provided with shower gel – we had to use our kids’ gel in the meantime and eventually request it at the front desk. Another small but frustrating detail: the hotel does not provide glass cups, only paper ones. Every time the room was cleaned, the paper cups were thrown away but never replaced, so we had to keep asking for more. To be fair, the food was decent, and the beach in front of the hotel is absolutely stunning – truly one of the most beautiful beaches we’ve seen. That part of the stay was very enjoyable. However, the humidity, poor maintenance, and overall cleanliness issues made this stay stressful and uncomfortable. These are not minor flaws, but serious problems that should be addressed urgently, especially in a hotel that hosts families.

  Jul 06, 2025
• 

  Fantastic Staff

  The service staff is fantastic especially my waitress Maxi at the Sea Breeze outdoor restaurant. Lunches and dinners were delicious. Everyone took excellent care of me and I highly recommend this resort

  Jul 06, 2025