$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1600 reviews
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Jun 13, 2025Mixed review for the Hilton Tulum
The resort is beautiful, quite a wow factor when you walk into the lobby. We had issues checking in, the room we booked was ground floor despite asking for a high room on booking. No alternative offered as fully booked but receptionist said for 1000 USD I can upgrade to an ocean view, so had no choice but to upgrade, sigh, the hotel was empty, so it was unclear to me why there was no other availability. Ocean view room beautiful view and room clean, TV didn't work, swiftly moved and upgraded to a suite, mini bar broke, bath plug broke, sigh, I did ask at reception do your staff not check the room before it's let, clearly not, please ensure your staff check the amenities in the room to avoid disappointment. Food , hit and miss, breakfast very good fresh and hot, the bar surprisingly good, restaurants a bit hit and miss, room service limited. Didn't watch the entertainment as no where to sit, very strange layout, most people sitting on the stairs, lack of seats. The staff make the place , they work hard and are friendly and accommodating. There is quite a lot to do here if you want, there isn't a beach and what little there is it is rocky so take water shoes. One last issue the seaweed is prevalent in this area, and they are clearing it from morning until night, it does smell but not as bad as the fumes from the trucks they bring down to clear the seaweed away, avoid casa 2 pool as it's mainly in that area.
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Jun 13, 2025Beautiful resort, excellent food, great service
Stayed 5 nights in the enclave section. Very clean and well maintained property. Excellent service! Enrique made sure all our requests were addressed. Noriku and La Luce were favorites. Street taco station a must. Unfortunately we had to visit the local hospital one day....trip was well organized, relatively quick and uneventful thankfully! Seaweed was abundant but they had a section cleared and groomed. Thoroughly enjoy our stay... Will be back again.
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Jun 10, 2025
Relaxing vacation
I recently returned from Hilton Tulum and can't wait to go back. The hotel was beautiful, the staff was friendly and our room was always clean. The staff at the coffee shop was excellent and incredibly friendly and knew me by the time I left. The food was very good and accommodating to my wife with food allergies. She usually gets sicks every time we go away due to cross contamination, but not here. There are so many pools to chose from, great drink options and even better staff. I will be returning hopefully sooner than later.
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Jun 10, 2025
A week in paradise
I just returned home Saturday from Hilton Tulum. I’m not excited to be back to the weather here. I can’t say enough about the staff. The entertainment staff and all of the food service staff were incredibly friendly and accommodating. I had most of my daily interactions with Eli and Nayeli. I feel blessed for having spent time with them and getting to know them. They are true gems. I have to give a shout out to the amazing Sofia and her lovely Yoga class and the assistance she provided me. Kevin from group fitness was a beast on the beach teaching those boot camp classes that I watched (haha). The nightly entertainment was super fun. They have really talented dancers and I loved the Michael Jackson show. Emilio has wonderful energy too! I have food intolerances and the dining staff was incredibly attentive to my needs. So attentive that when I thought I put a corn tortilla on my plate, two men came running over and told me not to eat it because it had gluten. My last night there the mentor (blanking on his name unfortunately) at the buffet had the chef make me a special dessert without dairy and gluten. The chef personally came out and served it to me. How amazing right!?! The hotel was beautiful, we had so many pools to choose from and despite the seaweed there was a beach for swimming. I’m a huge beach lover and live in a beach town and I didn’t mind the seaweed. I really enjoyed the quiet and tranquil vibe at the hotel. I’m always around noise back home so the quiet was incredibly welcomed! I can’t wait to go back!
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Jun 09, 2025
Great Holiday!
Amazing Kids Club. Amazing staff all around the hotel. What a lovely bunch the Mexican people are and extremely hard working. Hotel was quite quiet for the size and food was really good. We all really enjoyed staying at the resort. Only real issue was when the Vela Sur restaurant was closed and didn’t reopen for the rest of our stay. I really enjoyed my breakfast/lunch there on my first two days.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18