$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Complimentary buffet breakfast†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Cancun Country Club
- Cerveceria Tulum
- City Center
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1668 reviews
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Aug 01, 2025Fun in the sun… a very good vacation
Just got back from 6 sun-soaked days and 5 dreamy nights at the Hilton Tulum, and I’ve got thoughts! The Vibe: First off, the ride from the airport is about 45–60 minutes, so settle in and enjoy the view (we used Tulum Transportation—smooth ride, no complaints!). Now let’s talk about the Enclave Club upgrade—my husband and I debated this one hard ($1,500 extra), but honestly? Totally worth it. From the second we stepped into the exclusive Enclave lounge for check-in (with drinks in hand and snacks out front), we knew we made the right call. That lounge quickly became my vacation hideout—super chill, super cute, and super stocked. The Room + Location: We stayed in Casa 1, which was a sweet spot—right near the pools, restaurants, and lobby. Barely touched the shuttle. Room was lovely, and the real MVP? Enrique, our concierge. It was my husband’s birthday, and Enrique went all out—reservations, surprises, daily check-ins, and constant updates on all the happenings (especially in our beloved lounge). The Enclave Experience: Enclave Lounge breakfast? Yes, please. We ate there twice and swung by daily for a cocktail fix. Every night at 6PM there was a little something special—whiskey tasting, agave sampling, martini night, champagne toast… and every event felt like a mini party. The bartenders? Total pros. The Beach + Pool Life: Let’s keep it real—the beach didn’t blow us away, so we mostly skipped it. BUT the pools saved the day. We stuck to the adult pool (kid-free zone = peace), and it was super relaxing. Now, small bummer: no swim-up bars. My husband was personally offended. He lives for a poolside sip without ever leaving the water, so this was a low point. Pool staff were lovely, just stretched a bit thin—but we always found lounge chairs, which felt like a miracle. Be ware… the pools are overrun with iguanas. They jump on your chair and try and eat your food with you. Food Rundown: We dined at the Steakhouse, Italian, Asian (twice), and Mexican spots. All solid. Nothing wildly fancy, but nothing disappointing either. Just good vacation eats. Final Thoughts: All in all? A relaxing, luxe-ish getaway with a few quirks but a lot of charm. The Enclave Club was the highlight, Enrique was a gem, and while we missed the swim-up bars, we still left refreshed, full, and a little sun-kissed. Would we go back? With the Enclave? Definitely. Without? Maaaaybe. Depends on how badly hubby needs that swim-up margarita
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Jul 30, 2025
8/10!!!!!
Alberto the bell service man was SO NICE!! He literally tended to us personally hand and foot!! Overall the resort is nice, definitely on the quiet side. The restaurants only open up after 5pm and the lobby bar closes at 11. Overall I had an AMAZING trip. Freddy, Fernanda (bartenders) were ON POINT. Easy check in/out, comfy beds. There was maintenance working on the water so we had to take a lukewarm shower before check out but, that was no one’s fault. Will definitely recommend.
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Jul 28, 2025Amazibg for the kids
Our kids enjoyed a wonderful time in this club, while the adults could perform other activities. Win-win gor both parties
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Jul 27, 2025
Amazing time!!
I had a truly amazing experience at Hilton Tulum! The resort itself is absolutely beautiful—clean, well-maintained, and surrounded by stunning views. But what really made the stay unforgettable was the incredible staff. Everyone was so friendly, welcoming, and genuinely helpful throughout my time there. I also had the honor of teaching Pilates classes during my stay, which was a fantastic experience. I met some truly wonderful people, and it was such a joy to share wellness in such a serene setting. A special shoutout to Kevin and Sofia for their amazing support with the classes. They were both so helpful and professional, and made everything run smoothly. I highly recommend Hilton Tulum for anyone looking for a mix of relaxation, beautiful scenery, and outstanding service. Can’t wait to return!
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Jul 25, 2025
Great as a family vacay !
I stayed for business at the Conrad , but change to Hilton as it is an all inclusive resort and more family friendly hotel. Service was also outstanding at this premises. Was way more packed than Conrad. Food was great. The beach is really nice too. There are areas though that may be rocky but there is a great spot for the kids.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18