What We Love
- Both pools in the central courtyard feature a spectacular view of Bandera's Bay and the mountains.
- A handcrafted drink from the Beach Bar just adds to the great environment.
- The resort offers an adults-only Hacienda, an exclusive oasis that has its own pool, restaurants and full access to all the other facilities the hotel has to offer.
Things to Know
- Located right on the beach and just steps away from shopping malls and much more, there's something for everyone to enjoy.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort is the ideal destination for both families and couples alike.
Location
Puerto Vallarta - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4275 reviews
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Jul 04, 2020Not A True All Inclusive Stay Away
Absolutely the worst resort I’ve ever been to and it’s sad for me to say this since I am a Hilton Diamond member. First off this is advertised as an all inclusive but don’t believe it. It’s really a hotel with an all inclusive plan. my advise is to stay somewhere else in PR and here is why I believe this based on a real experience. Upon arrival we had enter the property which was like entering a third world compound. The property is scrunched between some recent built condos that are not part of Hilton down a crappy cobblestone street. To get in you have to give them your reservation so we felt like it was not a nice area upon arriving and we did not feel welcome or impressed. Not high lux or inviting at all. The property is old to say the least. The paint is peeling, the Hilton hotel sign was no joke, a banner that looked like it was made at the local copy shop. We were not sure if the sign was put up from a recent storm or if this is always what it looks like but, it was trashy. Check in took 45 minutes standing in line. Even the Hilton Honors line was a joke and the 45 minutes was to check in 7 guests so clearly more staff is needed and better training bad well. The bars are a joke as well. There is no swim up bar so you have to get out each time to walk to a restaurant bar and guess what wait in line again. I would say bringing drinks from the minibar in your room would be easier if they stocked it but they don’t. They also don’t give you any cups in the room for coffee or anything else. Our mini bar only had 3 beers in it. The pools are not clean and are green not blue. There is a brown film in the pool clearly from age (I hope) or maybe from not cleaning it. The service was awful. Usually Mexico is known for service and so are all inclusive service but not this place. After day 2 we wanted to check out even pay to leave this place. It was impossible to get any good or beverages from any of the bars. We were ignored half the time and no one would take our order even after standing in line. We noticed that since we were foreign maybe this was the case but, whatever it was we hated it. The beach is rocky so if you’ve been to PR there are some nice beaches with soft sand well this ain’t it. The sand is not soft and there are rocks and boulders everywhere. There also was no security at the beach so we saw a ton of locals in the beach chairs bringing their families to the hotel and we even saw them join the lines to get food without wrist bands and get served. This so called resort features several restaurants well good luck making a reservation we called several times to get a reservation but no one picks up the phone. We had to complain at the front desk to get a reservation at the restaurants. However, the restaurants are awful as well. Think airline food because that’s what you get. It’s all bland mediocre food and not high quality we expected from Hilton. Also don’t expect food 24/7 like most all inclusives. The pool bar I mentioned earlier closes at 5 and does not reopen the next day till 12. There is a lobby bar but they don’t open until 10am so if you like to get up early and start the party you won’t be doing it here. Late night snacks you say...lol no way, not here, you have to leave the hotel property for that. to wrap up this hotel is awful and is the only all inclusive we have ever stayed at where we wanted to leave the property. It’s run down, not managed well, the food and beverage are not worth standing in line for, the staff is rude and not professional nor do they have a sense of urgency, the pool lacks a swim up bar, the beach is awful, at no time did we feel like we were on vacation. We will never be back to this hotel and most likely to PR due to this experience. You have been warned.
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Apr 09, 2020Perfect stay at the Hilton
Recently stayed at the Hilton PV for our annual mother/daughter trip. We stayed for 5 days and everything was great. Check in was fast and smooth. I asked if our room had any view of the ocean. Was told no but she quickly changed us over. We stayed in a partial ocean view rooms with 2 double beds. Beds were very comfy, and rooms were very clean. Fridge in room was always replenished with water and drinks daily. Food was great! The buffet at the Seafire was a perfect size. Wasn’t huge but wasn’t too small. I enjoyed that because I never left there so full that I had a stomach ache.. great selection of desserts too and lots of pastries in the mornings for breakfast. Beach was quite big. Can walk quite a ways before it ends. Quite a few vendors on the beach but a simple no thank you sends them in their way. Drink service on the beach was pretty good. Someone was always coming around to see if you needed anything. They would even bring you food from the snack bar, if you wanted. We tried the Mexican a la carte and the French a la carte. Enrique at the Mexican restaurant was great! Super friendly, always a smile on his face. Would highly recommend either of those restaurants. There was activities going on lots during the day in the pool. There’s 2 pools. 1 is warmer than the other. My only complaint is that food could be labelled better for people with peanut or other allergies. I accidentally ate the granola and it had peanuts in it. Luckily my allergies aren’t as bad as they used to be so I managed through it. Resort staff was quick to apologize and took note of our room. I would highly recommend this resort to anyone! It’s clean, well taken care of. polite, always smiling, going above and beyond staff. Location is great too, only 6 minutes from airport.
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Apr 02, 2020
Great trip under the circumstances
We got to The Hilton in PV right as the coronavirus was taking off in the USA. From the moment we got to the Hilton we saw a focus on keeping everyone healthy from the staff. The amount of guests decreased during our stay (which was ultimately cut short to get back to the USA) The grounds of the property were in great shape and the food was surprisingly tasty for an all-inclusive. Our kids loved the kids club and wanted to spend countless hours doing crafts, playing games, and hanging out with the staff and other kids. They specifically loved the staff of Icela, Iow, Idarda, and Carlos. If you have kids and drop them at the kids club, I highly recommend going over to the adults only Hacienda section (next door) and taking a swim at their oasis of a pool. The Hilton also has a rooftop pool and bar that has some of the best sushi made fresh to order that you can get. We had the sushi everyday once we found the spot. It’s part of the all-inclusive too! Overall the staff and hotel did a magnificent job under the added pressures of the coronavirus. We have been coming to PV for more than 20years and this was our first stay at the Hilton. We love the location as it’s close to downtown and we will definitely be back.
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Mar 19, 2020Loved it!
Booked with Air Canada all inclusive for 10 days March 8-18 for 1899$ per person, resort room. This was our 6th trip to Puerto Vallarta, first time at the Hilton. We were offered a room upgrade at arrival, but decided to stick with the room we had booked. No regrets. The room was spacious, clean, with a mountain view from balcony. Only comment I have was that garbage pick-up was below us, and was noisy, at around 9:30pm most nights for about 30 minutes. But it needs to be done...The site is kept very clean. We enjoyed the food at the buffet and snack bar. Lots of good choices. We tried the French à la carte restaurant and the food was excellent there too. The coffee shop was open from 7:00am in the morning with good coffee and tea. All the staff is very attentive and the service is exceptional! Kudos to Carlos our waiter on the beach deck ( most days) who kept the drinks coming with a smile. We chose this resort according to our preferences: small resort, quiet and peaceful. That is what we got. The rooftop deck was really nice and we watched a few sunsets from there. The pools are beautiful and clean, although we prefer to swim in the ocean just a few step away. Not a party place, some entertainment, yoga classes, beach front for long walks, and still close enough to town (10 minute bus ride to the Malacon) to explore the area. We arrived before the Covid-19 crisis hit full force and were sad to see employees being laid-off on the last few days of our stay, they had to close coffee shop, 2 restaurants and snack bar, the hotel was at only 30% occupancy by March 15. The Air Canada rep. was able to soothe our concerns about getting back home on our scheduled flight. We will definitely be back!
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Mar 17, 2020
The rate was all inclusive
This is a very nice hotel. My only complaints were the rooms were old and dated and the lack of beach chairs around the prime real estate (shady areas around the beach and pool). I still am giving the hotel five stars because the food, drinks and service were top notch. My rate was all inclusive which included the buffet which had a variety of items to eat, most hours of the day and you can make a dinner reservation at one of the specialty restaurants (Mexican, Italian, French, Mediterranean) and the meal was included in the room rate. You can ask for drinks almost anywhere around the hotel and it is your choice (you are not hassled) to leave a tip. When I went to the room I was surprised to find a full mini bar with water, alcohol and non alcohol items, filled everyday and again included in the all inclusive fare. So the food, service and drinks were good. If the pool deck was full, there is a adjacent hotel with another pool, and a hidden rooftop/drinks and sushi bar infinity pool on the property. The hotel is near the cruise ship port, but a 15 minute taxi or ride share ride to downtown and the downtown boardwalk (Malecón). A must if you can sober up.