Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel Advisories for the specific hotel cancel policies. 
Applicable Dates:
Booking Dates: 12 Apr 2024 to 31 Dec 2050;11 Sep 2024 to 31 Dec 2050;20 Mar 2025 onwards
Travel Dates: 12 Apr 2024 to 31 Dec 2050;11 Sep 2024 to 31 Dec 2050;20 Mar 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
One kid or teen stays free.
All-Inclusive Kids and Teens Stay Free. Kids and Teens 17 and under to eat and stay free. Maximum 1 free child/teen per registered adult and 2 free children/teens per room.
Applicable Dates:
Booking Dates: 17 Dec 2024 to 31 Dec 2050
Travel Dates: 17 Dec 2024 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 15%

The hotel discount is already reflected in the vacation price.

Applicable Dates:
Booking Dates: 03 Aug 2020 onwards
Travel Dates: 03 Aug 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 25% off.
The hotel discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 25 Mar 2025 to 31 Dec 2050
Travel Dates: 25 Mar 2025 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 30%
The hotel discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 22 Nov 2022 onwards
Travel Dates: 22 Nov 2022 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 40%.
The discount is already reflected in rates.
Applicable Dates:
Booking Dates: 10 Jul 2025 to 31 Aug 2025
Travel Dates: 05 Jan 2026 to 31 May 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Advanced Rate & Free Breakfast! Non-refundable Rate- No Cancellations or changes allowed.
Package includes: Reduced Rates plus free daily breakfast for two adults each day of stay.
Not valid in-room, breakfast varies by location.

 

Applicable Dates:
Booking Dates: 18 Nov 2016 to 31 Dec 2025
Travel Dates: 18 Nov 2016 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Another Day in Paradise - Free Night! Non-refundable Rate- No Cancellations or changes allowed!
Applicable Dates:
Booking Dates: 11 Apr 2017 onwards
Travel Dates: 13 Apr 2017 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Book now! Reduced Rate! Non-refundable Rate- No Cancellations or changes allowed.
Package includes: Reduced Rates included in package price.
Applicable Dates:
Booking Dates: 18 Nov 2016 to 31 Dec 2025;20 Nov 2019 to 31 Dec 2025;03 Jun 2021 to 31 Dec 2050;28 Feb 2023 to 31 Dec 2050
Travel Dates: 18 Nov 2016 to 31 Dec 2025;20 Nov 2019 to 31 Dec 2025;03 Jun 2021 to 31 Dec 2050;28 Feb 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Free Breakfast for two!
Package includes:Free daily breakfast for two adults each day of stay.
Not valid in-room, breakfast varies by location.

 

Applicable Dates:
Booking Dates: 16 May 2019 to 31 Dec 2025
Travel Dates: 16 May 2019 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-refundable Rate - No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 17 Jul 2019 onwards;28 Feb 2023 to 31 Dec 2050;28 Feb 2023 onwards;14 Dec 2023 to 31 Dec 2050;22 Dec 2016 onwards;10 Apr 2023 to 31 Dec 2050
Travel Dates: 17 Jul 2019 onwards;28 Feb 2023 to 31 Dec 2050;28 Feb 2023 onwards;14 Dec 2023 to 31 Dec 2050;22 Dec 2016 onwards;10 Apr 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Rate Reduction + Breakfast!
Discount is already reflected in the package rate. 
Applicable Dates:
Booking Dates: 06 Nov 2020 to 31 Dec 2050;28 Feb 2023 to 31 Dec 2050
Travel Dates: 06 Nov 2020 to 31 Dec 2050;28 Feb 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Rate Reduction!
Discount is already reflected in the package rate. 
Applicable Dates:
Booking Dates: 06 Nov 2020 to 31 Dec 2050;04 Jun 2021 to 31 Dec 2050;13 Nov 2019 to 31 Dec 2050;14 Oct 2021 to 31 Dec 2050
Travel Dates: 06 Nov 2020 to 31 Dec 2050;04 Jun 2021 to 31 Dec 2050;13 Nov 2019 to 31 Dec 2050;14 Oct 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Weekender - Special Rate Reduction!

Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.

The value of the discounted night has already been applied to the room rate.

Applicable Dates:
Booking Dates: 05 May 2017 to 31 Dec 2050
Travel Dates: 05 May 2017 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay Credit Included!
Incidental credit will be applied toward certain hotel charges excluding room rate, corresponding taxes, fees, service charges or resort charges, gratuity and select activities as determined by property. Incidental credit have no cash value and will not be refunded if not used. Details will be provided at check-in.


Applicable Dates:
Booking Dates: 18 Jun 2021 to 31 Dec 2050
Travel Dates: 18 Jun 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Azulinda Cafe
    Join us from sunrise to sunset at Azulinda, our resort's all-day coffee shop serving sandwiches and sweet treats.
  • Chala Sky Bar
    Exclusive for Enclave Guests during the day, enjoy refreshing drinks and delicious bites at our roof top with incredible view of the Mexican Caribbean. At night, Chala Sky Bar transforms into the perfect place for entertainment and shows for the whole family.
  • Cocomar
    Choose your sunbed at the beach and order your favorite cocktail while taking a sunbath.
  • Enclave Lounge
    Guests who book our Enclave rooms and suites will get access to our exclusive lounge. Enjoy exclusive amenities, premium liquor brands and chef’s tapas selection.
  • La Luce
    Find Italian cuisine and Mediterranean flavors at this ristorante-style eatery while contemplating breath taking view to Nichupte Lagoon Sunset.
  • Lobby Bar
    Discover a vast variety of cocktails and tropical drinks to start your experience from the minute you arrive.
  • Maxal
    Authentic Mexican cuisine with vibrant flavors from all over the country and locally sourced ingredients.
  • Noriku
    Borrowing influence from all over Asia including teppanyaki live cooking, Noriku offers savory cuisine from all over Asia.
  • Pool Bar
    Dive in the pool and relax with a specialty drink or your favorite beer.
  • Seasalt
    Take a break at Seasalt, the poolside restaurant and bar. Relax and enjoy a buffet with pizzas, snacks, and refreshing drinks every day.
  • Steakhouse
    Order your favorite steak from our curated menu and paired ir with our mixologist cocktail creations to enhance your experience.
  • Vela
    Open for breakfast, lunch, and dinner, Velas family-friendly buffet features a diverse range of international cuisine. During dinner, guests can enjoy Rodizio Nights, where a mouth watering variety of premium cuts is served directly at your table.
  • Waiting Bar
    Located between La Luce and Noriku, the Waiting Bar is the perfect place to start the night just before dinner.
OffSite Dining
  • RoomService
On-Site Amenities
  • 24-hour room service†
  • Accessible facilities†
  • Aerobics instruction†
  • Air conditioning†
  • All public areas non-smoking†
  • ATM/Cash machine†
  • Baggage hold†
  • Baggage hold†
  • Beachfront†
  • Beauty shop/salon†
  • 24-hour room service†
  • Aerobics instruction†
  • Air conditioning†
  • All public areas non-smoking†
  • ATM/Cash machine†
  • Baggage hold†
  • Baggage hold†
  • Beachfront†
  • Beauty shop/salon†
  • Children welcome†
  • Children's nursery, Offsite†
  • Clothing store†
  • Communal bar area†
  • Complimentary breakfast†
  • Concierge desk†
  • Early check-in†
  • Elevators†
  • Fitness Facilities†
  • Fitness Facilities†
  • Food and beverage outlets†
  • Free parking†
  • Gift/News stand†
  • Health and beauty services†
  • High speed internet access†
  • Housekeeping - daily†
  • Housekeeping - daily†
  • Individual Efolio available†
  • Laundry/Valet service†
  • Multilingual staff†
  • On-Site parking†
  • Outdoor pool†
  • Parking†
  • Pet-sitting services†
  • Pool†
  • Pool†
  • Restaurant†
  • Tour/sightseeing desk†
  • Tour/sightseeing desk†
  • Transportation services - local area†
  • Turndown service†
  • Wheelchair access†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Ethernet Connectivity†
  • High Speed Internet Connection†
  • Wireless Internet Connection†
  • Wireless Internet Connection†

† Fees may apply

On-Site Recreation
  • Gym †
    exerciseRoom
Off-Site Attraction
  • Cancun Center
  • City Center
  • Museo Maya de Cancun
  • Xoximilco

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2814 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very good experience

    Very kind staff and welcoming environment. We Would definitely come back with family. Alex was very friendly at Vela and my family enjoyed speaking to him.

    Aug 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Service at Vela and and throughout the Hilton

    We had the best experience at the hotel and especially at the restaurant Vela. We tried all the restaurants but kept coming back to Vela. The absolute best staff from the breakfast crew who go out of their way for you and always have a smile. To the dinner staff who really care about the guests and remember you. We really appreciated Moises and Jorge. Both were so pleasant and had a great attention to detail. Jorge and Moise remembered our preferences in the rodizio and kept coming by to make sure we were taken care of. We had some great conversation with Moises who truly is passionate about his job, he was beyond polite and caring. He also gave some great suggestions on places to go around the area.

    Aug 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay and Great food at Maxal

    A fantastic dining experience at Maxal. The Mexican restaurant - authentic flavors, warm and friendly service. They went above and beyond to celebrate my wife’s birthday. This has to be one of our best dining experiences at the resort and Jair the Captain was fantastic, Emilia our waiter phenomenal and the food by Chef Ilayana was delicious. Worth every calorie! Don’t miss an opportunity to dine here!

    Aug 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Summer vacation

    This is the most relaxing vacation I’ve ever had. Specially the morning exercise with coach Yeniz Parton. Hilton offers two sections of morning exercises, Strength Circuit training and Mobility & movement Flow. We participate both classes every morning, and felt so rejuvenated for the rest of the day. Thank you coach Yeniz.

    Aug 27, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great for Families

    Great overall trip! Food is mostly great, but not phenomenal. Drinks are mediocre in flavor and quality but it doesn’t take long to get served. However, the drink quality experienced across the hotel changes if you visit Reuben at the lobby bar and ask him for a Reuben special. He is a star and makes adults and kids a variety of tasty drinks! The beach is beautiful green even while battling with incoming seaweed. The beach here beats most other hotels across Cancun.

    Aug 26, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18

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