Hilton Cancun Mar Caribe All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2977 reviews

• 

  Awesome

  Can’t explain the experience I had, there is no words. Shout out to Ramses for always being there when I need a drink. Will definitely be back

  Oct 27, 2025
• 

  Wonderful staff made our vacation truely memorable

  A very pleasant resort experience elevated by exceptional staff. My family and I stayed at this property in mid-October, which falls within Cancun’s shoulder season. The resort was calm and relaxed, and overall, our experience was very positive. General Impressions The hotel is exceptionally clean, modern, and stylish, offering a good selection of restaurants serving consistently high-quality food. We reserved a room for four guests, which featured a comfortable sitting balcony and a lovely ocean view. The bathroom was the highlight of the accommodation, with separate shower and toilet areas and a standalone bathtub. The room itself was somewhat compact for four suitcases, though still functional. The minibar was stocked with beer and mini bottles of wine, but no spirits were included. When I inquired about tequila, I was informed it wasn’t available for in-room service. However, as the resort is all-inclusive, I was able to easily get drinks from the bars throughout the day and bring them back to the room to enjoy at no additional cost. Areas for Improvement To preface, our visit occurred during the shoulder season, so the atmosphere and amenities may differ during peak periods. However, it appeared that most resort facilities closed rather early: the pools and game room by 8:00 p.m., bars around 10:00 p.m., and the main lobby bar by 11:00 p.m. After the evening shows or organized activities concluded, there was little available for guests who prefer later-night entertainment. While the all-inclusive package offered good options, many restaurants and bars featured “premium” items—such as Wagyu or tomahawk steaks and higher-end liquors—available only at an additional charge. Although understandable, this tiered pricing slightly diminished the excitement of the standard menu options. Staff members were generally courteous and accommodating, though at times not particularly proactive in enhancing the guest experience. Bartenders occasionally appeared distracted and would serve drinks slightly different from what was ordered. Additionally, arranging restaurant reservations required persistence, as we had to ask several staff members before finding the right point of contact. Exceptional Highlights The entertainment team truly set this resort apart and would be the primary reason I would consider returning. Carlos, Santos, Leon, Ronaldo, and Alex (our breakfast server) — along with several others whose names I regret not noting — consistently went above and beyond. Their enthusiasm, warmth, and dedication transformed our stay from simply enjoyable to genuinely memorable. From engaging us in games and activities to staging impressive evening performances and even teaching our daughters to dance, their efforts were outstanding and deeply appreciated. The beach area also deserves special mention. It was pristine, well-maintained, and offered ample loungers and shaded areas. The resort never felt crowded—either on the beach or by the pool—which may reflect both the timing of our visit and the thoughtful design of the property. Final Thoughts Overall, Hilton Cancun Mar Caribe is a beautiful resort with an appealing mix of style, cleanliness, and comfort. While there is room for improvement in evening entertainment and staff attentiveness, the exceptional efforts of the entertainment team and the quality of the property itself made for a memorable vacation experience

  Oct 27, 2025
• 

  Getting better

  Enclave bar.... Ramses made me the best mixologist old fashion I had in years! Speciality restaurants, maily the steak house need better managing (service and food)... Thank you.

  Oct 27, 2025
• 

  Amazing experience

  Our massages were AMAZING! Honestly best massage I think I’ve ever had. The whole experience was phenomenal. Def recommend!

  Oct 27, 2025
• 

  I would stay there again!!

  This hotel is a great value for what you get! We upgraded to the Enclave and it was worth the money! The private beach, private bar and private pool area with restaurant and premium drinks made everything much easier and relaxing. The enclave rooms are right on the beach and have a choice of a small balcony or a large terrace and there is a big difference, so choose that wisely. The food was really good, the beverage selection was above average for a Cancun All Inclusive. The staff was very good and friendly. If you ask for something, they will get it to you. If you go with the Enclave plan, Go meet Rueben in the Enclave bar, Everyone loves that guy!! A very nice week at the Hilton Mar Caribe!!

  Oct 27, 2025