$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4579 reviews
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Jun 27, 2025Antonio the bartender
Antonio was the best bartender and made our experience wonderful. Drinks were always full and delicious. He was very knowledgeable
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Jun 27, 2025
Everyone was so nice
It was an amazing and relaxing experience, everyone was so nice and willing to help, the staff went out of their way to make sure me and my family were comfortable.
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Jun 27, 2025
10/10 Experience – Already Missing It!
Where to begin… I’ve only just arrived back today from a 10-day holiday and couldn’t wait to write this review! This was my first time in Mexico, so I wasn’t sure what to expect. My partner, however, has been three times and said this was by far the best hotel he’s ever stayed in. The Hotel: Absolutely amazing. It had everything you could possibly want: daily pool activities, a Saturday foam party with full-on entertainment, a Michael Jackson tribute night, karaoke twice a week (my fave!), a dessert shop, and so much more. I genuinely cannot fault the hotel. They even had 2 huge pools, one more lively & children orientated and the other more relaxed which was amazing! The Staff: The staff went above and beyond. A special shoutout to Vagenelis at the steak restaurant, who made our anniversary dinner extra special, and to all of the poolside staff who constantly checked in to see if we needed drinks. They work tirelessly every single day – true stars! Housekeeping: The room was cleaned daily, and the cleaning staff did an absolutely incredible job. Every day we came back to a spotless room, fresh towels, and beautifully made beds. They even paid attention to the little details – everything was always perfectly in place. The cleaners were also super friendly and respectful, and you could tell they took real pride in their work. Dining: We tried the buffet and every à la carte restaurant – the steakhouse was our absolute favourite, closely followed by the Italian. It’s worth noting that restaurant reservations open 24 hours in advance, and they can go quickly. We only missed out once or twice, but I recommend setting an alarm to book on time. Transport: The hotel is about 35 minutes from the Hotel Zone. Taxis can be expensive, so definitely take advantage of the free shuttle, which runs three times a day. Like the restaurants, shuttle reservations open 24 hours ahead, and it can be tricky to boo if people are in big groups. Set that alarm! Beach & Seaweed: Yes, there is a seaweed issue, but the hotel does everything they can to manage it. They use machinery and rakes throughout the day to keep it under control. Because of this, there isn’t much of a traditional beach, but this is common across Mexico and other coastal destinations like the Dominican and Florida. Late Checkout: Be aware – late checkout is pricey. It’s $25 per hour per person for the room, plus $10 per hour per person to use the amenities, which adds up quickly. Something to keep in mind if you have a late flight like we did. There is however a communal shower room if you didn't want to pay this. Safety & Atmosphere: I felt incredibly safe throughout my stay. The hotel is in a gated, private community, which added peace of mind. It was also a lovely mix of people – everyone was so friendly and welcoming. Tips: - If you’re into the party scene, you might prefer staying in the Hotel Zone as this resort is more secluded. - Ubers cannot pick you up from the hotel, but they can drop you back there, which was super helpful when we couldn’t get a shuttle in the evening. All in all – 10/10. I loved my stay and would 100% return. I’m already sad to be home!
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Jun 26, 2025
Entertainment Staff
The entertainment staff made my holiday especially Nico and Alberto. They felt everyone feel welcomed and always brought up the energy.
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Jun 25, 2025
Kindness of Elvis
The service in steak house is fabulous specially Elvis he’s so kind , patient and helpful thank you so much for the service
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18