$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Coffee shop†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †The resort is located on the beach
- Children's program †Kid’s club; Daily Half/full-day, evening, and week-long programs for children. Daily Activities can be tailored for individual, sibling, and group participation with the opportunity to make new friends
- Gym †exerciseRoom
- Outdoor pool †2 infinity pools on the resort complex, and one splash pool
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5123 reviews
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Feb 22, 2026Ves hotel!
Our 10th wedding anniversary was more than just a vacation — it was a milestone. Ten years of marriage, growth, resilience, faith, and love. We chose this property to celebrate something deeply meaningful to us, and what truly made it unforgettable was the extraordinary people behind the experience. From the very first moment we arrived, Rolando, the bellman, made us feel genuinely welcomed. He remembered our name and addressed us by our last name every single time he saw us. That level of attentiveness is rare. In a resort filled with guests, he made us feel personally recognized. From assisting us upon arrival to offering help whenever we crossed paths, his service was polished, respectful, and deeply intentional. At the front desk, Boris continued that exceptional first impression. His professionalism and composed presence made our check-in seamless. He handled everything with confidence and care, ensuring our anniversary was acknowledged from the very beginning. He set the tone for a stay defined by excellence. At Vela, Jesús and Leonardo delivered a wonderful dining experience. Their service was warm, attentive, and well-coordinated. They made us feel comfortable, welcomed, and well taken care of from start to finish. Their teamwork and energy added to the celebratory atmosphere of our trip. At the steakhouse, Elvis provided a confident and polished experience. His knowledge of the menu and attention to detail ensured that every dish was executed perfectly. He was engaging, professional, and consistent throughout the evening. At Sunan, Ruben offered gracious and seamless service. He was attentive without being intrusive, kind yet refined. Everything flowed effortlessly, allowing us to fully enjoy the moment. But the defining highlight of our entire trip — the moment that truly elevated our anniversary beyond expectations — was Guadalupe at La Luce. Guadalupe was not simply our waiter. He was the embodiment of true hospitality. His presence at the table carried elegance, confidence, and a remarkable awareness of every detail. The way he spoke about the dishes demonstrated mastery and pride. The way he anticipated our needs showed intuition. The way he treated our anniversary showed heart. He didn’t just serve us dinner — he curated an experience. Every recommendation felt intentional. Every interaction felt sincere. He made us feel celebrated, not just accommodated. On a night that marked ten years of marriage, he created an atmosphere that felt intimate, meaningful, and unforgettable. That level of service cannot be trained — it comes from passion and genuine care. In an industry where good service is expected, this team delivered excellence. And Guadalupe, in particular, set a standard that defines luxury hospitality at its highest level. Because of them, our anniversary was not only celebrated — it was honored. That is rare. And it deserves recognition.
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Feb 22, 2026
My experience was great. Great food and activités
The location was very convenient. The door man Alberto was very attentive and helpful. Easy check in and out process
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Feb 22, 2026
Hilton Cancun.
Alberto was Fantastic.Julian helped a lot as well.
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Feb 21, 2026
Highly Recommended for a Winter Getaway
We had a lovely time at the Hilton Cancun. The staff were super friendly and helpful. There was plenty of food, drink, and entertainment. We had mostly amazing weather, despite a couple windy days. The daily arts and crafts groups were a nice touch. Diego and Angelo kept the events lively and fun, especially pool volleyball and cornhole. José was quite the character and made learning macrame very entertaining.
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Feb 21, 2026
Israel is the man! Great dinner!
Israel is the BEST. He was awesome and treated us like royalty. We will be coming back next year!
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18