$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Complimentary breakfast†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4799 reviews
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Oct 18, 2025A perfect getaway
We had an absolutely wonderful and relaxing experience. Our last evening, we enjoyed a delicious dinner at Mexal- great service from both Alejandra and Juanita. Thanks to all the very helpful and friendly staff.
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Oct 18, 2025
Maxal
The service was excellent the food was great but what I loved was the service Alejandra was out of this world friendly the best!!!!
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Oct 18, 2025
Hilton Cancun 2025
Had a family vacation October 2025 and visited the kids club for the kids to try out while we had dinner and my kids loved it that they always wanted to go back only thing I did not love is that they would take 2 year olds
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Oct 18, 2025Dirty, bugs, noisy, rude.
I was disappointed in my trip to the Hilton. I went with my husband and family and the experience was no where near what I was expecting. Staff were rude. The food was mediocre. The property was well kept. I went to the spa and the entire experience was botched and haphazard. I left my hat behind in the spa and they said they didn’t have it. They forgot about me before my massage. They had so many people, mixed men and women, hanging out in towels all over. It was not relaxing at all. The masseuse was great. But other than her, the whole thing was stressful. I asked them if they had a pen, they said no and completely dismissed me ( I needed to write down something for work). There were loud parties, mosquitoes, a huge spider in my bathroom/ we came out of this really bitten up. No shuttles to and from the airport. They advertise multiple restaurants but only one bigger open for lunch. The food was redundant. They didn’t identify kosher vs vegetarian options. No ken spoke English besides for a handful of people. Dish plates were dirty. I love Hilton, but this did not meet the standard i am use to. So disappointed.
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Oct 17, 2025Extremely Disappointing Stay – Unsafe Conditions and Unprofessional Management at Hilton Cancun
I normally do not post negative reviews, but my recent experience at Hilton Cancun, an All-Inclusive Resort, deserves serious attention from future guests and Hilton Corporate alike. Our group of 19 guests encountered repeated failures in service, safety, and management accountability that completely undermined the Hilton brand standard. Unprofessional and Misleading Management The management team at this property has shown an alarming lack of professionalism. Rather than taking responsibility for multiple documented service failures and a safety incident involving my family member, they chose to misrepresent the facts and shift blame to guests. Their communication was evasive, dismissive, and in some cases, misleading — which is unacceptable for a property operating under the Hilton name. Serious Safety and Accountability Concerns A concerning incident occurred during our stay, yet the hotel management failed to handle it with basic care or transparency. Instead of conducting a proper investigation or providing support, they denied the issue altogether and later implied no similar incident had ever been reported since the hotel opened — effectively suggesting our experience was fabricated. This kind of response raises major red flags about how this property handles guest safety and risk management. Not Suitable for Large Groups Despite confirming arrangements well in advance, nothing was properly coordinated for our group of 19 guests. We were forced to wait extended periods for meals and basic services because the hotel was unable or unwilling to honor prior arrangements. The resort clearly lacks the operational capacity or management competency to handle group bookings professionally. Hilton Cancun’s management team’s attitude, lack of accountability, and disregard for guest safety make this resort not suitable for travelers seeking reliability, professionalism, or group accommodations. Hilton Corporate should seriously review the leadership and practices at this property before more guests experience the same failures.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18