$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4553 reviews
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Jun 11, 2025Won't be back
As a Hilton Diamond member, I've stayed at the Hilton Cancun twice, the food is good, the grounds a nice. The beach is still under development but the pool area is great. Rooms are spacious and clean. The front desk staff isn't the best. They were not welcoming. We had a medical emergency and had to leave. I was told by the manager that she would resolve our issue and get back that was Feb of 2025, 4 months later and we still haven't gotten our issue resolved although we've reached out multiple times. We contacted the manager and front desk folks, no resolve. Probably won't stay here again.
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Jun 09, 2025Females beware
Girls group/Bachelorette party BEWARE! Received the worst experience with my girls from sexist staff and bartenders and lack of accountability from the team I spoke with prior. First night we arrived we order some lemon drop shots outside before the entertainment ended at 10. Going back inside to the main lobby where the bar is we walk to ask for some more drinks.(it’s my bachelorette party and we had a total of 2 shots in the few hours we were there). The bar was filled with JUST MEN, the guy next to use was respectfully being served. He was also trying to force us to take tequila shots which we kept declining and he continued to order. My friends and I don’t really like tequila and we want lemon drop shots. The bartenders declined to even acknowledge our request which 4 of us out of 7 asked for and continued to ignore/not even look our way every time. One of my friends asked for a vodka cranberry. IGNORED. Continuing to serve the guys only next to us. I walked over the another director so I can get the bartenders complete attention and I ask for the 7 lemon drop shots, his response “you have tequila shots already drink those.” I said “I don’t drink tequila shots and neither do my girls we haven’t gotten a drink in the 35 minutes we’ve been here.” His response “no” I said “okay can I atleast get my friends vodka cran she ordered and never got and a Moscow mule please.” No response from him he turns to the guy next to me who then orders a whiskey coke and he slips him $2 and he makes it instantly. When I tell him you we felt SO UNCOMFORTABLE ITS NOT AN EXAGGERATION. There was just something about the way everyone was treating us and making us feel we all looked at each other like we have to get out of here. That was the first day the second day I had asked for in advance through an email with the coordinating staff on a dinner reservation for 8(one girl couldn’t make it last minute so there was 7 girls now) before hand 4 weeks in advance with confirmation, at 7o clock at the steak restaurant. All dressed up ready to go we make it down there and our reservation is no we’re to be found or heard of…. Okay. On top of that I also asked to receive 3 bottles of champagne for a PJ and Prosecco night. Never received it nor did they send me the payment information for that as well. Also was trying to go to the other hotel district that is literally 5 min away the transport company there looked at the maps and said “oh right next door?” Yeah one way was going to cost us $126!! Not pesos DOLLARS. The vibe and the way we were treated our whole stay was beyond awkward and disrespectful and would never think in a million years we would be declined services and a disorganized staff from the Hilton. This is supposed to be a family place too. Completely upset because this was supposed to the bachelorette of my dreams with my best friends and family. I expected a lot better service. Only person that didn’t make us uncomfortable was Jesus who served us outside for our pool day, he was so attentive and genuine! Thank you to JESUS!! Best bet find a better place who accommodates these types of events and celebrations.
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Jun 09, 2025Maxall Mexican restaurant was delightful
Menu was limited but that encouraged me to be a little adventurous. The beef tenderloin was amazing, as was the fresh guac and the shrimp ceviche. Not a bad meal was had by any of us, and Ricardo not only took great care of us but all the other families around us as well:
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Jun 09, 2025
Wonderful Stay!
This is such a wonderful resort! We relaxed by the pool, enjoyed pilates classes in the fitness center, and ate delicious food! We recieved incredible service and were so welcomed by the amazing staff. Sosa and Connie took great care of us, and Javier in the fitness center was great! The rooms are spacious and there are so many dining options! This resort is great for a family vacation or friends trip! I can't wait to return!
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Jun 09, 2025
Super relaxing, entertaining and fabulous service.
We had a great time at the resort! The restaurant food was amazing and we enjoyed the nightly shows and entertainment. Zaida and Juan Carlos at the front desk were very welcoming. Alejandro from the Sunan restaurant and Juanita at Mexal gave us superior service. We loved Javier and Rocko in the fitness center. Thank you for a wonderful time!
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18