Hilton Aruba Caribbean Resort & Casino - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3451 reviews

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  Caribbean nostalgia, but with bigger crowds

  After nine years away from Aruba (we used to have a time share at the Divi Phoenix), Carol and I decided to go back for a week, and we picked the Hilton because we stayed at this hotel on our first visit there, when it was a Radisson. Perhaps not surprisingly, the island has greatly changed in nine years, and, as is often the case, not all for the better. It is much more built up and, of course, more crowded. The one thing that has not been built up is the amount of beach (often less in some places due to erosion), which makes the competition for a place on the sand, with shade, more intense. On this, a bit more later. The hotel dates back to 1957, but it has also been expanded. Part of the layout was familiar from our first stay, and the grounds are still very green and aesthetically laid out. There are still caged parrots, macaws, and a cockatoo, but now they are displayed together in one are rather than scattered around, and they have been made into an educational display. There are several eating venues. We mostly used Oscar's Market for breakfast and lunch (with one breakfast being taken at the Laguna, which is a table service restaurant), but had our dinners offsite. Oscar's is open from 6:00Am to 11:00PM, so it was very convenient. Our room was modest in size, and fine for our purposes, except that it could have used more than just one lounge chair. Our view was nothing much, though we could see the water from our balcony, which looked towards the weest and the massive Riu Palace, as well as some of the ongoing construction of a the new Westerly tower. Oh, well . . . Our biggest complaint is with the method for reserving a palapa on the beach. When it was the Radisson, it was a simple sign-up at a specific time, first come, first served, with no extra charge. Now, despite the much higher room rates charged these days, while there are some available for free (never near the water), most of the palapas can only be reserved for a fee, the highest coming to over $100 for one day if you want it for the whole day. Our friends who have time shares at the Playa Linda tell us that theirs are still obtained, for no charge, by just going down (albeit before dawn) and claiming one in the morning. As I said, this was our biggest complaint about what was a very pleasant and nostalgic stay.

  Feb 02, 2026
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  Not so nice ending to a nice stay

  We booked 2 rooms for 8 nights each. Had to leave 1 night early due to the storm coming to the east coast this past weekend. Talked to the front desk personnel(rude) and the manager and showed them the alerts we were getting on our phones. It didn’t matter, they said we still had to pay for the last night. As a matter of fact, we were even charged the resort fee and we weren’t even there. They told us to talk to the director the day we were leaving but he/she would not even come out to talk to us. Terrible customer service, and this was after being there for a full week in 2 rooms. Furthermore, had we gotten stuck there, the hotel was fully occupied. The flight we were on did in fact get cancelled, as did all flights up and down the east coast…..do better for your members, Hilton

  Jan 29, 2026
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  Spa at Hilton

  Teresa and Elizabeth were excellent! I have gone to Elizabeth for the past 3 years. She does such a great job! Teresa is so sweet as well. These women are awesome! I love them both.

  Jan 28, 2026
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  Perfect Aruba Vacation Hilton Aruba

  Our stay at the Hilton Aruba Caribbean Resort & Casino was everything we hoped for and more, perfectly capturing the spirit of "One Happy Island." From the breathtaking beachfront to the incredible dining, every detail contributed to a wonderful getaway. What truly set it apart, however, was the genuine warmth and outstanding service of the people. Two members of the team, in particular, made our trip extraordinary. From check-in, Elton Trezil, the Front Office Manager, made us feel immediately welcome. His professional and kind manner set the tone for our entire stay. Understanding we were celebrating, he generously arranged a beautiful room upgrade for us—a gesture that meant so much. It’s easy to see why he is in a leadership role; he embodies a true passion for hospitality. We are also so grateful to Angeline Dijkhoff. Her knowledge and effort secured a perfect beach palapa for us, guaranteeing a slice of paradise by the water every single day. We later learned she is celebrated for her many years of dedicated service at the resort, which clearly reflects a culture that values and retains its best people. The resort's location on Palm Beach is simply ideal. We spent our days on pristine white sand, wading into turquoise waters that never felt crowded. A highlight was The Shore Club, the resort's fantastic new open-air restaurant and bar tucked between the pool and the sea. It became our favorite spot to unwind as the day turned to evening. It was more than a vacation; it was a genuinely flawless experience, thanks to a team that clearly cares. We cannot wait to return.

  Jan 24, 2026
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  Lively location, mid-range resort.

  Located on the lively palm beach strip, this hotel has been recently renovated in many areas. The rooms were comfortable and quiet. The property was clean and the staff were friendly. The beach was okay (prefer a more lush tropical setting) but had plenty of chairs and shade. Easy walk to many restaurants and shops. Not recommended for those looking for quiet luxury; best for mid-range budget and those looking to leave the resort and experience the area shops)

  Jan 22, 2026