Hilton Aruba Caribbean Resort & Casino - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3443 reviews

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  Papaya reservation period was shortened? Why??

  We’ve been staying at the Aruba Hilton twice a year, for a number of years. We love it there. We were planning on going back in April, 2026. However, we just learned that starting in 2026, the Palaypa’s are not available to be reserved until 2 weeks prior to the day they’ll be needed. It had been 6 weeks prior, before this change. In addition to this, there are now a lot more hotel guests due to the availability of the 161 recently constructed guest rooms. So, if anything, you’d figure the Palaypa reservation time would be lengthened, not shortened. On a sub-tropical island like Aruba, your Papaya (and its location) can often play an integral part in your vacation. Therefore, perhaps management can give us an explanation for their hard-to-comprehend decision. On the surface, it seems to defy logic.

  Jan 10, 2026
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  Stranded in Paradise

  The hotel felt very exclusive. It’s a small resort so not as crowded. We were stuck here when flights were grounded and the hotel staff worked hard to help us with rooms and services. It wasn’t ideal, but they tried hard to make it less stressful for us. Bradley at the front desk was a standout employee, as were Jeremy, William, and Santiago of the Beach Bites crew. We also really enjoyed interacting with the birds daily — paquita, one, two, rolito, pk, Laura, Guapa and Aruba, and of course our favorite, Pepe. They were the sweetest birds and the handlers were the nicest guys ever. Thank you to the hotel staff for helping to make a stressful stay feel less stressful.

  Jan 09, 2026
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  Hilton came through for us!

  We are regular yearly guests here. Always had fantastic service, from check in, housekeeping, and beach/pool attendants. This Christmas we dealt with the unexpected flight cancellations on 1/3 from Venezuela. This is when you know you have a great hotel. Bradley at reception is THE G.O.A.T! Along with help from front desk mgr Anastasia . They helped secure our same room at a discounted rate for the extra two days. Who could not be happier getting two extra days in Aruba? Everyone we interacted with over our 12 day trip were professional and courteous . Nice to see some of the same faces at breakfast and sunset bar. If management is reading this , the one thing I’d like to voice my concern about is the beach and palapa situation. The palapa’s are being crammed in to fit more in. It’s almost like you have no privacy.

  Jan 09, 2026
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  Great family vacation!

  Amazing family hotel! Great pools, beautiful not crowded beach, and great, easy food options spanning fancy restaurants to casual places to pick up coffee and yogurt. Love that the hotel felt easy to navigate and big enough to be luxurious but everything was close and accessible. Excellent choice!

  Dec 29, 2025
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  Accommodating , Attentive and Kind.

  I have been coming to Aruba for over 30 years now and have a timeshare on the same strip as the Hilton. This year has been a tough year as our 10 year son is battling brain cancer and we weren’t sure we could make it this year. My son is kicking butt but still going thru treatment so we had to come a few days earlier before our timeshare started. We spent 3 nights at the Aruba Hilton and they made the trip as memorable as can be. I did reach out about 6 weeks prior to our trip and told them my son’s story and how this is our first trip other than hospital trips over the past 10 months. They promptly responded and asked me a few questions about my son and family. Child cancer should not exist and it is a strain on the entire family. We arrived later in the day and upon check in they had gifts for both my 10 year old son and 12 year old daughter. They upgraded our room and gave us access to their club which offered daily breakfast and was delicious. They gave us a cabana at the pool all weekend, even on the Sunday we checked out because they knew our timeshare room wouldn’t be ready until later in that day well after check out. We had a guided tour thru their bird garden which was really cool and they offered a family spa hour which my wife took advantage of. They had champagne sent to our room along with cheese, fruit and crackers and other snacks for the kids. The final surprise was a visit from an Aruba local professional baseball player Xander Bogaerts, who came to our cabana, talked to us, took photos and brought my son an autographed ball. I also tell my kids it doesn’t cost anything to be kind and the Hilton is the definition of kindness. Being the father I am I have reached out to many organizations and some reply some don’t. The Hilton Aruba went above and beyond. I know this review isn’t all about the actual hotel and amenities but they do deserve some recognition for their kindness. The ground were beautiful, the room was awesome and the food was great. The pool was really nice and the beach was more spacious than the beach I have my time share a few hotels over. They were attentive and accommodating on all requests. Please stay here and support the Hilton in Aruba.

  Dec 26, 2025