Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21263 reviews
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Jan 16, 2025Read all the reviews before booking this resort.
We have travelled to many resorts and I will always do my best to write my honest thoughts of the places and experiences we have had. But I have to say this place is not my favourite. So here are my thoughts. Check in : check in was fast and painless but the private transfer we pre booked was the time waster. We checked in and went to Building 6 ( I pre paid 100.00 US ) the structure next to building 6 is under construction so it was pretty noisy all day and into the night. The Room : The Room was clean but definitely dated. We had 2 double beds and tub in the middle. It was ok. The food : The food was delicious and very flavourful with tons of options for everyone. This hotel loves to up sell everything, Bali beds are an up charge. Everything seems to be an up charge. This hotel wants the guest to go to a time share presentation. We will probably not come back to this resort for the up sell reason alone. We also moved to building 4 because of the construction but it was not better. Building 4 has a terrible smell in it that can’t be cleaned away.
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Jan 15, 2025Entertainment
We love the activities like the foam party and the night time show! David & Salvador were great entertainment!! Thank you!!😊 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
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Jan 15, 2025
Wonder evening
We had an incredible dining experience at Agave, thanks to our amazing server, Asbel! From the moment we walked in, the atmosphere was welcoming, The food at Agave was absolutely outstanding. Every dish we tried was fresh, flavorful, and beautifully presented.
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Jan 15, 2025A Disappointing Stay: Safety Concerns, Poor Service, and Subpar Amenities Overshadow the Experience
Pros: * The resort is located right on the beach. While there was some seaweed, it wasn’t enough to ruin the swimming experience. * A variety of pools are available, including some heated ones, and there are plenty of pool bars. * Guests can walk over to the sister resort, adding to the variety of activities. * The presidential one-bedroom suite was extremely spacious. Cons: * Power outages: The power went out completely two nights in a row, and servicing each time took about an hour, leaving us without lights or A/C during the night. * Room issues: The sliding doors wouldn’t lock, which was a significant safety issue that was never resolved during our stay. This also caused the A/C to remain off automatically. The shower wouldn’t drain, leaving over an inch of water pooling on the floor and leaking out of the stall, creating a messy and unpleasant situation. * Mini fridge limitations: The "all-inclusive" mini fridge was limited to four beers a day, and some days it wasn’t restocked at all. When I complained, the front desk sent someone to refill it, but I was met with hostility. The staff member argued with me, yelled, and even took a picture of my room number. * Terrible food: Besides the buffet, the food was extremely disappointing. The à la carte restaurants served meals that seemed frozen and then microwaved, making for a poor dining experience. * Deceptive Room Descriptions: Swim-out or ocean-view rooms in Building 9 come with unexpected issues, making the experience far less enjoyable than advertised. The Saving Grace: The kiddie pool was fantastic! It had a perfect depth for safe swimming and offered a large selection of slides and water features to keep the kids entertained. The area also had a bar and food stand, making it super convenient for the whole family. Conclusion: Despite some positive aspects, the resort's terrible customer service, unresolved safety issues, and subpar dining experience completely overshadowed any potential enjoyment. I cannot recommend staying here, as these problems made our trip unnecessarily stressful and disappointing. Avoid this resort if you value quality service and peace of mind.
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Jan 15, 2025
Agave dine in
Excellent service from Asbel! Service like this makes you want to come back and I love when you find an awesome employee that elevates your vacation. Great service, great recommendations, great food, great experience! Gracias Cheers!!!
- AdvisoryThe Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
- AdvisoryThe second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.