Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22132 reviews
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Jul 14, 2025ALFONSOOOOOO
My first time here in Cancun for my birthday and Alfonso made this experience so fun, best bartender here go tip him!!!!!
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Jul 14, 2025Mediocre Experience
This is the third time that we have been to Royalton Cancun with my wife and sons (16 and 19). This year we went from June 28 - July 5. We had a two-bedroom President Diamond Club reservation. Upon arrival: We went to the diamond club lounge to check in. We knew that we were early but fortunately, we were escorted to an area where we could change and enjoy the pool and the buffet restaurant. Our room was ready at 3pm. Unfortunately, even though we had a "diamond club" room the room was located in building 9 which is all the way across from the diamond club pool and gym. I believe that our room was located in building 9 because they are working on the diamond club rooms. We were very disappointed in the location. The room itself was very nice. Updated and the air conditioning worked extremely well. The rooms were excellent, but the location when compared to the diamond club area kinda stunk. Food: Food was good. We have been to Dreams, Hyatt, Royalton, etc and the food was average. The Hyatt in the DR had the best buffet that we have been to. The Royalton ranks in the middle. Gym: This is big for me and my boys. The gym is great. Nice size. Free weights and machines. A turf area with sled and updated pickle ball /tennis courts. The gym is the reason that we have been to this location 3 times. Diamond club: This is why I give the facility a 3 star. We do diamond club to get restaurant reservations. Very rarely do we ask for any other requests. Maybe a mini bar restock from time to time. I would have gave the resort a 4 star if we didn't do diamond club. Diamond club did not provide much if any luxury. As mentioned above the room was not in the diamond club area. The butlers didn't reach out to us till the next day and that was after numerous texts from us and the diamond club lounge. Our room didn't have any better amenities and we didn't receive our bottle of liquor till the Thursday before we left. The butlers did get better later in the week to our reservation requests... Bars: We were hoping for more at the "sports bar". This was a disappointment as we wanted to watch soccer games and rarely were they on and the atmosphere wasn't very good. Entertainment: This was fine. Again on par with other resorts with the exception of the Hyatt which was the best. Overall, the resort is worth going to if you don't get the diamond club. This resort will not give you a luxurious experience like the Hyatt's will.
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Jul 14, 2025
Read all the reviews before booking
Two week holiday for two special occasions. Hotel in general was nice. I believe it is closing for refurbishment in August! It smells awful in the main restaurant (drain smell) Staff awful. Unfriendly disorganised and some quite rude. We only tipped when we felt they deserved it. Had to move rooms due to a leak in the bathroom area. This was reported in the morning didn’t get sorted until 8:30 that evening!!!! ATM machines not working for the whole two weeks and reception changes 20% of what ever you got out!! Grounds were lovely and clean, food was ok we certainly didn’t starve. Hotel is 30 mins from Cancun town and would cost 80usd each way in a taxi as the hotel doesn’t provide a bus! Shops on site were very expensive £12 for a large bag of Doritos!! I’m not usually one to complain but for a 5* you expect perfection in all areas and this hotel didn’t provide this.
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Jul 13, 2025
Dinner
Manuel and Meza was great!! Very friendly and engaging. The atmosphere was perfect for girls night and the food was awesome.
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Jul 13, 2025
Amazing and very kind
Manuel at Hunter Steakhouse is really sweet and very attentive making sure we had what we ordered and paid attention to my friends allergies. Much love
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.