Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great daily experience with Royalton Fit
My favourite part of my vacation here is sun, sea and fitness classes. Amazing gym trainings with Luis and Jorge!!!! Those guys are top professionals! Doing my sport on regular basis, had seen many coaches, they definitely on their place!!! Thank you so much for Royalton for choosing gym staff!
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First Time In Mexico - Love Royalton
Rooms are awesome, entertainment is spot on and food is amazing. Was skeptical with some of the negative reviews, we will be back next year! I will book Diamond Club for the premium alcohol options. The staff are amazing, room service was delivered hot and fresh. Royalton is new favourite resort!
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Butler service - Gina and Oscar
We just returned from our fourth stay at the Royalton Riviera Cancun Resort, and it was an unforgettable experience! This time, we had the pleasure of enjoying the resort’s butler service, and we’re so glad we did. A huge thank you to our incredible butlers, Gina and Oscar, who went above and beyond to make our stay absolutely perfect. From the moment we arrived, they took care of every detail, making sure we had everything we needed and more. We were there to celebrate a family member's retirement, and Gina and Oscar truly made it special. They decorated our room with festive banners and balloons, adding a personal touch that meant the world to us. They kept our mini-fridge stocked, organized our dinner reservations, and even booked our pickleball courts every morning. Their thoughtful and attentive service made all the difference in our stay. We cannot recommend the butler service enough! If you have the option, do yourself a favor and request Gina and Oscar—they are absolutely amazing and will make your stay even more memorable!
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Excellent time with family!
We just returned from a one week stay at the Royalton Riviera Cancun. Do not let the bad reviews scare you. We booked 2 presidential 1 bedroom suites (one for my husband and 2 babies, 19 months old and 3 months old and the other for my parents and sister). We requested adjoining rooms by emailing the resort ahead of time but ended up in separate buildings. Buildings 7, 8 and 9 are closest to the kids pool area. We were in Building 3 on the Diamond side, which is furthest away from the kids pool but there is a toddler friendly pool on the Diamond side, it was waist deep on our 19 month old. Plus the drinks were much better on the Diamond side. The kids pool is huge and so fun, it was the perfect depth for our 19 month old to run around. The beach is beautiful with soft white sand. The umbrellas are limited so bring hats and sunscreen. We talked to guest services and reserved a cabana for two days. It was perfect for providing shade and some privacy for our 3 month old. The towels on the sun beds at 7am is a thing, we ended up just moving towels off the chairs when hours went by and no one showed up. Service was excellent everywhere. We tipped well because everyone was so friendly, smiling and giving high-fives to the kids. We ate at the Mexican, TexMex, Italian and Steakhouse, all were fine. The Steakhouse and Mexican are also open for breakfast (the Mexican was the best as you can order from a menu). The buffet has something for everyone. The reservation system on the app is tricky but our dinners were so early (5:30-6:00pm because of the kids) it was easier to book out of the peak times. We ordered room service, robes, two cribs, an extra bed (for my sister, the pullouts are pretty old and in rough shape). Everything was delivered timely. Even our housekeeper changed her schedule so that she started to come earlier when she knew we brought the kids back to the room in the afternoon for their nap. We've traveled extensively and know that your trip is what you make of it. Focus on the negatives and you'll have a negative experience. We were too busy jumping in the ocean waves and going down the kiddie slides and having mimosas delivered to us by the pool to pay much attention to chipped paint. No place is perfect but go in with an open mind and enjoy your vacation!
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Great variety
Food was tasty, staff was wonderful and hard working. Our room over looked the pool( loud at night) but you could see part of the shows from the balcony. Lots of live music. Great aqua fit. Resort is big but lots of variety. Spa is expensive but beautiful, the hydrotherapy was the best ever. Did the catamaran (9hrs) snorkelling and trip to Isle Mujeres (beautiful beaches). Had to pay extra for sunscreen (only allowed certain ones $$$ and golf cart if you wanted to go around the island $. Albatross was the company booked it with Sunwing. Our kids did the the trip for horseback, Atv, zip lining and grato and loved it. One pool faces the ocean And entertainment pool both very big. Other pools around resort. Staff really appreciated the tips and speaking some Spanish. Was apprehensive with prior negative reviews but we all really enjoyed ourselves and have nothing but good things to say about this place
- AdvisoryThe second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryThe Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.