Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22066 reviews
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Jul 05, 2025Great time and would give it a 4.5 if I could.
We had a really fun time at the resort. It was exactly what I was expecting. There are considerable renovations going on and some of the amenities were either unavailable or limited. Our room had been renovated and it was gorgeous. The grounds were very well maintained. The staff were very helpful and friendly. Our Butler, Angelica, was especially great! She took care of both groups and made all our dinner reservations. She made sure that we had ice in our rooms and arranged for our luggage to be picked up on the day that we left. She was really really good. In my opinion, the food is the weakest link. I wasn’t expecting excellent cuisine. But even the steakhouse was just okay. Even so, all things considered, we would go back.
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Jul 05, 2025Royal sun and fun
A large resort which allowed me to get my 10K steps in without even trying. There plenty of room for everyone at the multiple pools with bars. Great beach as well.
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Jul 05, 2025
Amazing experience
Amazing and clean resort, delicious food, very kind workers. We had the best time! We stayed in a one bedroom presidential suite both on the regular side and then upgraded to the diamond club. Great experience both sides. We’ve been to Cancun at least 8 times. This resort was one of our favs. When the renovations are done, we for sure will be back
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Jul 05, 2025
Best tennis coaches!!!
Courts here are great! Always clean and well paved. I took private lessons with Luis, one of the instructors here. He was GREAT! Nicest guy at the whole resort. I took 3 lessons with him and wish I had time to take more! He helped my game play a lot. 100% would do it again.
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Jul 05, 2025The hotel needs some TLC
On arrival to the hotel we were welcomed by drinks which was really appreciated. check in was very slow, we had completed the online check in forms but this did not help as the online check in desk was closed. Room was standard and needed a bit of TLC, broken items in the room. If we wanted to use the bath for our son it would take about a hour to fill. we tried to use the jacuzzi setting but we felt the jets needed washing as it smelt of old water. Mini bar was not stocked daily either and reception needed to be called but sorted asap. broken safe on arrival but sorted straight away. Pool again needs some repairs alot of gravel in the pools, very few umbrellas, no menus at the pool bars for drinks and you could only get water in plastics cups as they did not issue bottes of water. I am aware they are having a push on no plastic, but what about water fountains around the resort. Not enough bar staff on had to wait for ages to get served and this applied to the main bars too. The restaurants were good but no air con in them except the Indian restaurant. Breakfast service poor did not get served with tea/ coffee,alot of staff standing around but not doing anything.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.