What We Love

  • Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.
  • The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.
  • Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.
  • Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.
  • Yummy gelato at Scoops. Always a tasty afternoon treat.

Things to Know

  • Super close to the airport. You'll be sitting poolside with your cocktail in a flash.
  • Save some space in your suitcase and use the custom beach bag that's in your room.
  • If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.
  • The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.
We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 343

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Resort Details

Dining

Guests can dine at 10 A la carte and buffet-style restaurants.
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Amenities

The resort offers 24-hour room service, an exercise gym, spa, complimentary Wi-Fi and more.
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Activities

Guests can enjoy water sports, 12 pools, tennis and more fun activities.
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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 14268 reviews
  • 2.0 star tripadvisor rating
    Bad management decisions.

    Closed restaurants, bars, pools and beaches. Moved guests. No follow up from management. Staff overwhelmed. No apologies due to unforeseen circumstances. No communication with guests advising them of changes. Tried to sell us a time share. Wanted us to sit in on a 90 minute presentation within 12 hours of our arrival. Tried to push it by saying it included breakfast, this is an all inclusive resort!!!

    Apr 05, 2020
  • 5.0 star tripadvisor rating
    BEST WEDDING EVER !!! GREAT HOTEL, GREAT STAFF AND SERVICE !!

    I have been to every destination in Mexico over the last 20 years and to the Cancun area at least 8 times before this trip. My family and friends stayed at this resort for the 1st time the last week of February for my daughter's wedding. We had booked over 40 rooms and had close to 90 people in our wedding group. From the moment we arrived until the moment we left, we received nothing but first class service, welcoming friendly staff members and the highest quality food/beverage of any resort we have stayed in the past. THE WEDDING: After planning the wedding for several months in advance, we were still quite nervous about what would happen once we arrived for the big celebration. We had never been to the Royalton in the past and all the planning was done by email. My mind was put at ease immediately after we met our wedding planner in person shortly after arrival. Yectli quickly put all our doubts and fears to rest. From the moment we all met her, we knew that Yectli was going to be the our new best friend. She responded to every request without hesitation and in a very timely manner. She did so many little things that went unnoticed to make the entire week perfect ! Thank you so much for all you did !! The wedding was held at the Sky Terrace Royalton. I highly recommend spending the extra $$$ to have your wedding ceremony/cocktail reception there. The view from the rooftop was amazing. The reception was held on the beach and was equally stunning. Our group had a Welcome Party on the beach the night before the wedding and the staff that served us that night also served us for the rehearsal dinner, the after ceremony cocktail party and the beach reception. We would like to thank them all for doing such a fantastic job, truly. Starting with the head of the group, Aurelio. He made every everything go smoothly. And a special thanks to Haimer, Raciel and Dionisio for making both days a pleasure for everyone involved. The food for the wedding reception was exceptionally good. All the guests thoroughly enjoyed the buffet style dinner with excellent steak, shrimp and pasta. The vendors also did a fantastic job. We received the pictures of the wedding day they were great. Thanks to Marco and Giuseppe at Romanza for the pictures and Lorena for setting everything up. Encore supplied the MC, DJ and music. The MC made the reception run smoothly and kept everything moving along in a timely manner. The LED dance floor was a huge hit with all the guests !!! THE REST OF THE VISIT: We ate breakfast/lunch each day and 2 dinners at the Grand Marche buffet. The food was always fresh and plenty of options for everyone in the group. We ate at Zen the first night and I highly recommend it. The hibachi show and food at Zen was fantastic. The entertainment in the lobby at night was very good. On the first night, there was a live band playing. The beach was very nice and no seaweed the week we were there. Plenty of chairs for everyone. The beach bar was also nice and there was waiter service at your chair if you preferred that. The rooms were spacious, clean, and fully stocked with everything you needed. If you need anything, just pick up the phone and call operator or housekeeping and it arrived shortly after. The rooms, hallways, and all the common areas were cleaned daily and kept looking nice. Our housekeeper, Anai, did a great job of keeping the room clean and tidy. Thank you. We really enjoyed the friendly service Manual provided at the lobby bar after dinner each evening. Reception desk for check -in and check-out was smooth and quick. Lastly...The resort is big and we stayed in bldg 9, as far as you could get from the lobby and it was still only a 5-6 minute walk to the lobby area. Once you learn your way around, it is not a problem. See you again in the future.

    Apr 01, 2020
  • 5.0 star tripadvisor rating
    Beautiful Resort So Spacious and inviting.

    We have been going to Mexico for several years now and each time we stay at a different resort. This one has been on our radar, but we never booked it due to price. We decided to do it, and we are so happy that we did. Due to booking at the last minute, we got rooms facing the mangroves. The view wasn't much,but we never sat on the balcony. The resort is beautiful and the grounds are well kept. We stayed in 8346 and our sons stayed in 8348. We enjoyed the breakfast at the buffet everyday, some people complained that the food at times was warm or cold. My advice get there early because if you wait until the changing of breakfast to lunch it will be scarce and will be cold. I highly suggest going to the steak house it was great!! The sports bar was fun, it has ever sports playing that you would like. We did not get to enjoy the beach, due to the jelly fish infestation. The rooms were so beautiful and clean. They made sure that the fridge was stocked everyday. We tried the Japanese restaurant, we didn't have reservations, so we had to sit at a regular table. Check in was quick and easy, we arrived before check in which is at 3 so they allowed us to go and walk the grounds and eat lunch and our luggage was brought to our room. We will most definitely keep this resort in our rotation when we go back. The staff was very gracious and helpful.

    Apr 01, 2020
  • 3.0 star tripadvisor rating
    Good Resort for the Family !!!

    Travelled with our 5 month year old and 2 year old kids, Overall found the resort to be good in terms of food & drinks, quality,selection of food /drinks in the all the restaurants were good. Did not face any issues with HFMD in the kids pool, just make sure to shower well after you had been to the pool. The beach was a total disappointment due to the weed all over the coastal line. The drinks were filled up with ice more than the liquor you will have to tip well to get big shots.Hope to be back someday again..

    Mar 29, 2020
  • 5.0 star tripadvisor rating
    Returning guests

    Travelled to Mexico 16/03/20 for one week , stayed 3 days in Royalton Suites then we wre moved to royalton Riviera Cancun . I would like to give thanks to all the staff here who have kept professional and happy even though the resort was closing . Special thanks to Rodri , Damaris , Cecellia and Gorge around the pools and bars , and Max and Floriberto in gourmet march , who made our last meal there so special , we will be back .

    Mar 29, 2020