What We Love
- Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty.
- Mingle and socialize with fellow guests at one of several bars, pools and and more.
- All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Things to Know
- The resort is located approximately 75 minutes from the airport.
- The Heaven Section of Hotel Riviera Maya is accessible only to adults.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Located in the heart of the Riviera Maya, this all-inclusive Cancun resort is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the comfy amenities you could ever want.
The family section features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Kids Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.
Scuba dive and snorkel at the world's second longest coral reef between Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse yourself in Mayan history and culture at the nearby ruins of Chichen Itza, Tulum and Coba.
At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar and enjoy the views together from your private balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!
This hotel is All-Inclusive
Features include:
- Breakfast, lunch, dinner and snacks
- All beverages, including domestic alcoholic and non-alcoholic drinks
- Non-motorized water sports
- Taxes and gratuities
Get MORE perks from your getaway to Hard Rock Riviera Maya. Now through December 20, 2020, Rock Royalty guests will get these additional perks exclusive to CheapCaribbean customers:
- Complimentary private roundtrip airport transfers.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14304 reviews
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Jul 10, 2020Better than ever, even during COVID!
So we just came home from a day at Hard Rick Riviera Maya and was VERY impressed with the safety measures they have put in place. Of course, it is different. But the entire world is different. You can always find something you don’t like if you are looking for the negative, so look for the positive instead. We were overjoyed to be back with our friends that have become family and thoroughly enjoyed our day! Meals are no longer buffet, but would you really want them to be? Drinks aren’t in your room, but wouldn’t you rather know you weren’t getting anyone else’s germs? Restaurants are closed, but was just grateful that the hotel could be open with the 30% occupancy limit (many Riviera Maya resorts are still closed!). The food is even better with everything you could want at the ones that are open. Just ask! And no, Heaven side is not open, but again, they can only have 30% occupancy by law right now, which definitely does not cover expenses but they are opening for ME and YOU to have the privilege of taking a vacation. Overall rating - definitely still 💯 %!! Thanks HRRM for taking care of your staff and your members and your guests and opening the doors for a little sunshine and smiles into the darkness that has surrounded everyone for months!
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Jul 10, 2020
Great Week at Hard Rock RM
We spent July 3-9 at Hard Rock Riviera Maya. Every moment from the time we arrived to the time we left, we felt safe and get the hotel was doing everything physically possible to keep things clean and sanitized. I would not have any reservations about traveling here right now due to the measures in place. Room- We upgraded to a 2 bedroom sky terrace room mainly bc the room we had booked was for double beds and we are tall people and it’s just too small for us. The sky terrace has 2 bedrooms, 1 with a king and 1 with 2 doubles, so plenty of space for 3 of us. The only difference from the last time we stayed is the mini fridge isn’t stocked, but if you call room service they will bring you water, soda, beer, juice, whatever you want. The rooms are cleaned every other day and they were immaculate! I’ve never seen a hotel room so clean, the cleaning staff for room 5340 should be praised for the wonderful job they did. Also anytime we ordered room service the longest we waited was 20 min and food came out piping hot! Food- every meal we had was fantastic. We had The Market for breakfast everyday and while they don’t have the buffet, I didn’t even miss it. You could order anything from cereal to meat and cheese plate, fruit, eggs, waffles, french toast, etc. Everything came out fresh and hot. French toast was our favorite. We also ate at The Market for dinner one night because it’s also set menu for dinner and it was wonderful. Highly recommend the lobster and shrimp taquitos, sautéed shrimp, and miso salmon. They also did a fire trick with dessert that our 10 year old loved. We had Zen 2 nights and did hibachi one night and menu the other night. Hibachi was good, they only had 6 of us at the table and we were all spread out from the other family. We mainly do hibachi for our son but prefer the menu. All the food was fantastic! The tamakis and chop suey were delicious and so were the fried cheese and egg rolls. And you can never not get the fried ice cream! Toro is always our favorite! The steaks were cooked perfectly every night and appetizers great too! Always get the chimmichuri with the steak! Frida was good, just not my favorite as so many other restaurants were great. Other Activities- We used resort credit to golf, got a massage, and Bali bed for a day. Golf is tough, if you can hit the ball straight every time, you’ll do great but it’s very narrow. It was also extremely humid that day so I wasn’t into it. I wasn’t thrilled we paid $60 round trip for transport to the golf course which is about 25 minutes because it was a shared transport. I thought for $60 we’d have our own, especially with Covid. The spa was great, they have you shower before your massage and none of the hydrotherapy is open but my masseuse Christina did a wonderful job. She wore a mask the entire time and washed her hands 3 times during the time we were in the room. It was very relaxing. Heaven is closed so it’s weird going in to the main building with no one in there but they took every precaution. Bali Beds- this is something we’ve never done and we did it on our last day and loved it! I’d do it again in a heart beat. Alex and Jesus were amazing, but Alex really went above and beyond. Clean towels on our chairs every time we got in the ocean or pool, drinks before we ran out of our current drink, an ice bucket of water replenished frequently with ice, and just fantastic service. The chairs are extremely comfortable. The last day we are always ready to be out of the sun and it was amazing! It was $50 with resort credit. Also got a bottle of wine to take to our room, also bonus it was 9am-5pm. We did Escapeology, the escape room, also. Let’s just say we don’t have the patience to do an escape room. It really had no guidance whatsoever and was $25/pp. I wouldn’t do it again, I’d be shocked if people figured it out. It was very hard... For Fourth of July they did a fire show with fireworks and it was awesome! They really put a lot of thought into it and didn’t let the rain sprinkles ruin it. We also saw the michael Jackson show and magic show both of which were good. They do a nice job spreading people out. Service in and around the sun bar was fantastic. Always catering to us! We always tip and you could tell they appreciate it. We literally walked outside the sun bar after dinner one night and within 30 seconds my husband had a drink in his hand because they remembered what he always got. The pool activities were fun! I did pool biking 2 days and both Lucy and Mr. Bacon were fantastic instructors! Mr. Bacon aka Slim Shady aka Luis, was so great, sat down and chatted with us for about 20 minutes at the pool one day. Lucy remembered my name from the first day on when I’d see her around the pool! Good music. We used the water park one day, slides were fun, but it’s crazy there is no bathroom by the water park so you have to walk to the main building with slick floors. There’s also no alcohol served but have kids drinks and snacks. We filled up our yetis at the Sun Bar before going. It is a nice addition to the resort. Overall the service at every restaurant and every activity was top notch! A reason we love the Hard Rock Hotels so much! If you have any concerns about going right now, just know they will make sure they are doing everything possible to make it safe and make you feel comfortable. You just have to watch out for other guests that don’t follow guidelines about social distancing. Thanks for a wonderful week!
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Jul 09, 2020
Truly an awesome experience! (Even with Covid conditions)
This trip to The Hard Rock Hotel Riviera Maya was the best by far! Our Butler Fernando was awesome! Baby shark and Samari on the entertainment team are the best! Jorge was an amazing server at the pool and beach! We had a reveal party at Zen and from the hostesses Diana & Nallety, mngr Benito, chefs Manuel, Edwin, Gabriel, waiters. Victor & Y Flor to Sommelier Brenda all made this a lifetime great memory!! The cleanliness, precautions, and protection from Corona were outstanding!!
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Jul 08, 2020
An Awesome Safe Trip
An Awesome Safe Trip We had booked at the Heaven side but it was closed so we had to stay at the Hacienda side. Didn’t know what to expect but just spent 9 days at Riviera Maya Hard Rock the last week in June and it was great. They had quite a welcoming committee cheering you on when you arrived. We felt very safe being down there. The whole staff was on board with keeping everything sanitized. Hard Rock was always very clean but now it’s sanitized also. We couldn’t have been treated better by the staff. Had no problems, once they told us how things are different in the room, you just have to ask for what you need. Because they were limited to the number of guest that could be there at the time they rotated which restaurants were open and no buffets and paper menus. Food was excellent at all the restaurants. I was surprised at the Market now that it is a la cart now good it is we talked with the manager Marina she was the manager of the Le Petit Cochon which was our favorite place to eat on our last trip, all our meals were great. Edwin at breakfast and lunch, Humberto for dinner were very good. Issac at the Zen tables and the regular menu was great Jessica our butler was excellent keeping us informed and made sure we had everything we needed, when she was off Daniel would help out he was also great. We had Betty by the pool most of our days and our drinks couldn’t even get down or warm before she was replacing them. When Betty wasn’t there we had Alberto or Gaby who did a great job also. The gym was closed at Heaven side: they set up something behind the water park for the gym. Found out that Carlos was working there he is such a great instructor and great guy as well as we got to know him from our visit last year and this year he did spinning classes outside just for us which we so enjoyed. His supporting staff Daniel and Aldrin were such great help. The Heaven siding being closed down was strange to see, if you any spa treatments that is where they were, and they were great as well. There is no reason I wouldn’t go back they are doing an excellent job with everything they are doing keeping you safe. We do have another trip scheduled at a different HardRock in the Cancun area in September can’t wait to get back down there and if they are doing the same things to keep you safe it will great as well.
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Jul 07, 2020
Perfect and Safe during covid
What an amazing vacation for my family. Our room was spotless and an issues were handled perfectly and professionally. We had an issue with our hot tub and it was corrected asap. The food was fantastic and easy with our wonderful friend Jessica to get reservations. She suggested many things for us, and we appreciate it. My daughter got a cut on pool tile, and everyone rushed to her aid and Efrain called to check up on her several times. It was minor really, but they went above and beyond to help us. Victor who is a manager on duty was so kind in making sure we had a good trip, even after our issues with Legendary. They checked in with us to make sure we were ok, and helped make our vacation perfect. We loved the entertainment and the activities. Winning the pool time trivia was amazing. The hotel was clean, and every effort to make sure that the hotel was covid free. I felt safer here than at home. The massages were great. The food and drinks were fantastic. We will be back for sure! For a bit of adventure, try the woodward skate park. OMG, my husband and I were running around with our kids. The instructors were amazing for pointers. We were sad to leave but will book as soon as we can. Thank you to all the staff at HRH Riviera Maya