What We Love
- Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, including a number of kid-friendly options.
- All-inclusive luxury means you will always have the best amenities and services at your fingertips.
- Expand your palate at one of several unique restaurants located throughout the resort.
Things to Know
- The resort is located approximately 75 minutes from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Adults-only and family-friendly sections of the resort ensure that every guest can define their own paradise here.
Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the amenities adults and families could ever want. Did we mention the incredible new additions, like the Woodward and Wrecktangle? Your kids are going to flip, literally!
The family section of this all-inclusive Cancun resort features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Kids Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.
At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar, or hang out with the kids and enjoy the views from your balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!
This hotel is All-Inclusive.
- Breakfast, lunch, dinner and snacks.
- All beverages, including domestic alcoholic and non-alcoholic drinks.
- Non-motorized water sports.
- Taxes and gratuities.
Get MORE perks from your getaway to Hard Rock Riviera Maya. Now through December 20, 2020, Rock Royalty guests will get these additional perks exclusive to CheapCaribbean customers:
- Complimentary private roundtrip airport transfers.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating14286 reviews
Great family trip
We did the Rock Royalty section which has has amazing butlers. Ours were Antonio and Abraham, which were both super helpful with anything...booking shows, meals, rental car (Xiinbal Car Rental...awesome), and even a doctor that came to our room for my kid’s ear infection (even the dr was great). We rode bikes and saw monkeys, our 11 yo son visited Woodward trampoline area 4 times, we used the water park, the cool slide at the main pool, and even a zip line at the main pool a couple days of the week. All of the staff and food was exceptional. The beach isn’t the best, the rooms could be bigger and have larger beds, but all in all, everything was exceptional. We go to Mexico all inclusive a lot and don’t typically stay at resorts this large, but it doesn’t take long to find your way around and realize it’s doesn’t feel like a huge resort. It was only about 20% occupied bc Covid, but wow, were they ever on top of cleaning and being sanitary! Very impressive!
BOOK IT! Fantastic Stay!
This was my 2nd time at Hard Rock Riviera Maya and I am extremely pleased with my stay! I booked transfers through the hotel and my transfers were flawless. Check-in was exceptional, and they sanitize everything upon arrival. They even give you a pen in a sealed bag for your use. They take your temperature upon arrival as well. The program they have in place “Safe and Sound”; makes every guest feel as a priority! I recommend you read about the extensive policies and procedures they have implemented. The towels are even brought to you in sealed bags (see pictures). QR Barcode is used for menus, activities and all hotel information (spa, map, room service, etc.) Buffets are closed but they are very accommodating with anything you want. Activities at the pool are great. They also sanitize the balls after every use. Beaches are absolutely beautiful and clean! Some of the things I missed during this stay is 1. choices of restaurants; due to low occupancy they didn’t have all restaurants open. 2. Buffet! 3. Ice Cream Machine at the Pool 4. Churros in the Marketplace Once things are up and running I know Hard Rock will continue their excellent service and commitment to their customers!
Loving it here for 6 days.
Rulo was awesome! Taught my sons Spanish. The resort is clean, hygiene and experience is wonderful love the vacation so far. Massages are awesome we traveled now because nobody else is. Thank you hard rock best vacation ever
Our last day was today. We were not sure what to expect when we got here but everything has been amazing. All the tables and chairs are spaced out, there is plenty of hand sanitizer everywhere and you are given some before you go into each restaurant. We especially enjoyed the steakhouse and eating at the Zen restaurant. Edwin our chef was great and So were our servers Oskr and Joel. Very friendly and they kept the table cleared quickly and the drinks coming. We spent several nights in the bar and had amazing service from Mario, David and Edwardo. Very fun atmosphere because of them and impeccable service. Mario literally ran across the lobby several times to get us drinks, can't say enough about the service here, it's top-notch. During the day we spent time at the swim up bar. Although no drinks can be served directly from the bar the servers did a great job of keeping the drinks coming. I wish we would've got more names or remembered more of them but we had great service from Alberto, Ivan, Jesus and Betty. Jesus remembered my name when I checked the kids in to Woodward a few days after we got here, that made me smile. They work very hard to make the guests feel welcome and wait on us. Side note.. Make sure your kid brings closed toe shoes or they cannot ride the bikes, we found out the hard way. We enjoyed the entertainment staff by the pool each day With the water aerobics, the games and trivia. I never did catch their names here's a picture of a few of them dancing with my oldest son. I also did not get the name of our housekeeper but whoever cleaned 5314 this past week deserves a raise. Did such a great job. Our 16-year-old stayed in the room a lot and ordered a ton of room service. They were fast And we were very happy with the service from the guys delivering and picking up trays when finished. And last but not least I've never experienced a private butler before but we had Daniel this week and he was nothing short of amazing also. He set up all of our dinner reservations, answered all of our questions and booked appointments for us through the spa, and kids activities. He was extremely Friendly And always made sure that he tracked us down and made sure everything was good each day. He had dinner reservations for us the first night when we got here which was very nice that we did not have to worry about that, I don't know if I ever could go without a private butler again after having him. I'm so glad that we came, all of the staff wears masks and gloves, I did not once worry about anything being clean as there are constantly workers around cleaning, mopping and sanitizing everything. Great job Hard Rock. Your employees are amazing!
My family had a great time. We did a lot of pool activity’s with the entertainment team. Pool games were fun. Music was great. I had a great time with the entertainment team especially Samurai, Liss, Baby Shark, Brownie, and April. Great place. Can’t wait to come back.