What We Love
- Hard Rock Hotel Megapolis has all of the latest and greatest when it comes to a total luxury resort.
- The views from the rooftop bar are incredible!
- The variety of restaurants available will have your mouth watering the minute you see the menus!
Things to Know
- This sky high resort is the perfect destination if you're ready to rock!
- The views from the rooftop bar are out of this world.
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6294 reviews
Great Name, Great Entrance, tired rooms
Whilst the entrance and most public areas are very impressive; the staff helpful and professional; the management really do need to get a grip of processes. Despite booking in advance and attempting every day during my visit (3 nights) no one was able to get my name attached to my room. Very annoying when attempting to add anything (like food) to my room account. The rooms are tired and the bathroom capsule in the room too small. Considering the size of the room it would have been good to sit on the toilet and be able to close the door. The location was about a 40 minute walk from the old town.
Worst customer service
I rarely write bad reviews, but this one is well-deserved. After having to cancel my Panama trip due to the current coronavirus situation, I sent my first email two weeks ago to Hard Rock hotel asking for refund of the EUR 134 I had already been charged. My husband and I had booked 10 different hotels for our trip, 9 small hotels and Hard Rock hotel. Surprisingly, ALL other hotels replied within one or two days and it was no problem at all to cancel. The only hotel that never bothered to react to my email was this Hard Rock hotel. Also, the chat did not work and I also got no reply from a second email I sent a few days ago. The only thing that worked super fast was the withdrawing of my money from my bank account after booking. And honestly, I'm not even bothered by the lost 134 EUR, but by the disrespectful behavior of being ignored twice. Bottom line: ZERO service for 134 EUR. I will never book Hard Rock again, neither this one nor any other Hard Rock hotel.
Short stay good time.
Lots of cheaper options in the area to stay but the view, the food and the rooms are outstanding. Worth a stay if you've never been to Panama. Breakfast was awesome hotel located close to all major points of interest.
Practice what you Preach!!!
Great room, spacious, comfortable beds, good storage. Large bathroom with brilliant shower and plentiful supplies. Excellent breakfast buffet with additional eggs station. Plentiful choice of juices, fruits, meats and cheeses, pastries and other hot dishes. Nice pool area, but liable to get busy which can lead to shortage of sun loungers. Covered walkway to shopping mall and Hard Rock Cafe. Nice bakery and restaurant adjacent to hotel. Tourist hop on / hop off bus from outside the mall. One Negative....'Save The Planet'.......ditch the plastic straws from all bars please!!
Fun and cool rooftop bar
The bar is fabulous, open to outside and inside. Bar Opens at 6:00 pm. 62nd floor. Drinks good but not large. Service is ok. Great views! Stop in for a visit at the end of the day. For a wind dow of the view of the city.