Hard Rock Hotel Los Cabos - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9151 reviews

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  Family Vacation

  Hard Rock Hotel Los Cabos is an amazing all-inclusive resort that delivers great value and nonstop fun. The property is beautiful and well maintained, with stunning ocean views, spacious rooms, and comfortable beds. The food is Okay with …READ MORE Trip typeHoliday · Family Rooms5.0Service5.0Location5.0 Hotel highlightsGreat view RoomsWe stayed in the Rock Royalty room and it was an incredible experience from start to finish. The room was spacious, stylish, and came with amazing perks that made the stay feel truly VIP. Our concierge, Mar, was outstanding—friendly, professional, and always attentive to every detail. She made reservations easy, checked in on us regularly, and ensured everything went smoothly throughout our stay. Thanks to Mar our trip felt extra special and stress-free. Highly recommend! Noteworthy detailsMar is truly an exceptional concierge and one of the biggest highlights of our entire stay. From the very first moment, she went above and beyond to make sure every detail was perfect. She was warm, professional, incredibly responsive, and genuinely cared about making our experience unforgettable. Whether it was securing reservations, answering questions, or surprising us with thoughtful touches, Mar handled everything effortlessly and with a smile. Her attention to detail, positive energy, and dedication made us feel like VIPs the entire time. Because of Mar, our vacation was seamless, relaxing, and absolutely memorable. She is a true asset and deserves the highest praise! ⭐⭐⭐⭐⭐

  Jan 08, 2026
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  Outstanding value for money

  Excellent location! Great quality rooms and food. Highlight was our personal assistant Mar! She was patient,always available wirh a pleasant smile! She took care of everything we needed and in a way ensured we made the most of the amenities! Her special surprises in our rooms at turndown was the icing on the cake! 5* for resort and 5* for Mar!

  Jan 08, 2026
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  Best Hotel

  This is one of our favorite hotels. The service is so good. The rooms are beautiful. The views are great all the servers the pool staff everybody treats you very well and we want to have a shout out to our butler Oscar he’s fantastic. We ask for him every time and his partner Lety they feel like family now. Great hotel I would recommend this highly .

  Jan 07, 2026
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  Best Butlers in the World

  Chetan and Edson our butlers did an amazing job as always. Over the years we have come to love them and think of them as family. The food is awesome as always and the wait staff did amazing also. The New Year’s party was amazing also.

  Jan 04, 2026
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  Outstanding Staff Made This a True Five Star Stay

  The staff is truly the key to this five star review, starting with our butlers, Oscar and Lety. They were outstanding in every aspect. Their prompt responses, patience, proactivity, and communication were absolutely top notch. They made our entire week very smooth, from arrival to greeting us as we departed. They are a major reason we would book our next holiday here again. Oscar, in particular, is genuinely the best butler we’ve experienced across all the properties we’ve visited. Ana from Guest Services was also very nice and funny. While we were waiting for check-in at the Hall of Fame area, she gave the girls lots of great tips about food and excursions. She invited us to attend the Legendary presentation, and despite some concerns based on things we had read online, Ana and the Legendary team Luisa, Oscar, and Nelkys were not pushy at all. They were very respectful of the 90 minute commitment and honored the vouchers promised at the end. It was a smooth and pleasant experience, even though we chose not to buy. We really liked the hotel’s vibe. It’s not a huge resort, which we actually prefer it has a cozy feeling. The property is very clean and relatively new, which adds to its value. The amenities are nice, and whenever we asked a staff member for directions, they would insist on walking us to the location rather than just pointing left or right, which was a very nice touch. The spa is awesome. We all did the rituals (the Romantic one is amazing) with Abdi, Karen, Patricia, and Schonoto, and they all did a great job. We enjoyed it so much that we went back for another round of massages. Highly recommended are the hot stone and aromatherapy massages. The girls tried many salon services and were very happy with Aidee, Emi, Esbe, and Alicia. We also truly appreciated the spa reception staff, Roberto and Rey, for their patience especially Roberto. He was extremely patient and cooperative when scheduling multiple treatments and coordinating timings for our family, always finding suitable solutions for all of us. The Legendary pool boys, Aaron and Angel, were always ready with towels and tables, greeting us by name and checking on us. The Legendary pool waiters were also very good. All the restaurant waiters were great, especially JC at Umo, which is by the way our favorite restaurant for dinner. Breakfast is best at Ciao definitely less crowded. The anchovies pizza at the beach is very good. The bellman, Cruz, was also a very helpful young man. The tacos and tuna tartare at Los Gallos were excellent, the flank and ribeye cuts at Toro were very good, and the sushi at Zen was nice for an all-inclusive. The Umo menu overall is very strong, especially the Brazilian steak tacos and the octopus dishes. All the food and ingredients were very fresh, particularly the fish and seafood. I woke up very early a couple of times and watched from the balcony as the staff quietly cleaned all the outdoor areas, very impressive. One minor point: the sound system testing for the outdoor Christmas party was very loud, repetitive, and had awkward frequencies. It also lasted quite a long time, especially since our room was close to the Legendary pool. All in all, this hotel is highly recommended. Bravo!

  Jan 04, 2026