What We Love

  • The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
  • Adults can ramp up their social life at one of several clubs, bars and lounges located onsite. 
  • 24-hour room service will keep you constantly connected to the amenities and indulgences you love. 

Things to Know

  • The resort is an all-inclusive hotspot for couples and families.
  • It's only a short 19 minute drive from the airport to the resort. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
Going on vacation is all about letting loose and having fun. Now, it's time to pack up at work and head for party central at a resort located in Cancun's popular hotel zone. 

Great design is integral to this 12-story complex. A newly utilized contemporary styling has been found to draws vacationers with its party atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the kids' pool.

The beachfront property has never been as rewarding as the wide stretch of ivory sand outside the resort. Pick up a strawberry daiquiri from the Beach Bar and kick back on a lounge chair while the kids splash in the surf.


Also, the huge, free-form, infinity pool is a hotspot where guests converge and make new friends with liquid aid from the two swim-up bars. Once the evening has arrived, sit down to a meal with new friends at any of the five dining options. Kids light up while watching the Teppanyaki show at Zen, and the fine cuts at Ipanema impress protein fanatics. Catch a dance show at the amphitheater before heading to the happening Lobby Bar for live music, top-shelf margaritas and fun activities.


The kids are bound to have fun at the supervised Kids Club. Arts and crafts, air hockey and foosball keep the little ones occupied while parents check out three nearby golf courses. Riviera Cancun Golf Club is a signature Jack Nicklaus, 18-hole course with vegetation, wetlands and challenging bunkers. The Kid's Club will keep kids entertained while hanging out with their favorite characters like Barney, Thomas the Tank Engine and Bob the Builder, so you can tee-off worry free!


We love Jacuzzis, and this hotel is a resort that does, too! The Superior Deluxe Room with an ocean view and works great for families thanks to two double beds and a fantastic, double Jacuzzi for a nice, long soak with a scotch on the rocks, courtesy of the in-room liquor dispenser. Couples looking for the next-level of service spring for the Deluxe Diamond Room with a Golf/Spa package. The Deluxe Diamond Rooms offer 24-hour room service, delicious, nightly petit fours and private check-in/check-out for the full VIP treatment.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner, and snacks
  • Top-shelf drinks
  • 24-hour room service
  • Unlimited phone calls within Mexico and to the Continental US and Canada (some restrictions apply)
  • All taxes and gratuities

Get MORE perks from your getaway to Hard Rock Cancun. Now through December 20, 2020, Rock Royalty guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary private roundtrip airport transfers.

Location

Cancun - Beach
Cancun International : 11 miles

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601

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Resort Details

Dining

Enjoy delicious drinks and cuisines from the resort's various restaurants and bars.
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Amenities

Room service, Jacuzzis, daily housekeeping, meeting rooms and more are available.
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Activities

Guests can enjoy unlimited golf, nightlife, water sports and more fun activities.
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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 14185 reviews
  • 4.0 star tripadvisor rating
    Best place ever

    We stayed for 14 nights and never got bored for a single second. If we weren’t fully entertained with all the planned hard rock events and activities we could have just people watched for a few hours. The rooms the service the staff the beds and of course the food all contributed to it being the best place ever

    Apr 09, 2020
  • 4.0 star tripadvisor rating
    getting lonely

    We were at the HR Cancun between March 16-22, 2020. This was the beginning of the Mexican government response to the Covid-19 pandemic. When we arrived, the hotel was only at about 30% occupancy but during the week it declined to about 10%. As the understanding of the virus became clearer, measures within the hotel accelerated. Social distancing was not hard to do as the hotel became increasingly empty. The bar crews were doing a good job of wiping things down as each guest left. It almost felt like a private club as the days wore on. Many times we we alone at the bar and restaurants. It did give us time to engage in (socially distanced) conversations with bartenders such as Jose down next to the pizza oven and Cruz up on the third floor Royalty pool bar. The hotel even put out bank type rope barriers at the bars to ensure distance. We thought they did a good job of keeping the hotel clean and the glasses full!

    Apr 06, 2020
  • 5.0 star tripadvisor rating
    AMAZING HOTEL, AMAZING SERVICE

    We had an amazing time at the Hard Rock Hotel. The employees were super friendly and super helpful. The food was delicious as well as the drinks. The rooms where clean and beautiful. We love eating at the Mexican Restaurant and our servers Victor M Toledo and F Tony were the best! We highly recommend staying there :)

    Apr 01, 2020
  • 4.0 star tripadvisor rating
    Gluten Free dining at Hard Rock Cancun

    Chef Ernesto was SO amazingly helpful to my daughter and I. We both have celiac and are very sensitive to gluten. He made us special food in The Market -- GF pancakes, pizza, pasta. He also called all the restaurants we were eating at and gave them a heads up about our needs. The hotel in general is very good at dietary restrictions and takes it very seriously. All the staff were very responsive. We had a special card we showed at all our meals that showed what we could and couldn't eat safely.

    Mar 30, 2020
  • 2.0 star tripadvisor rating
    Where to start....

    So I consider myself to be a logical person, looking at reviews before I stayed, the good reviews outweighed the bad so I was extremely optimistic about my stay, I assumed the bad reviews were people exaggerating. I am a young man, early 20s and spring break was my main reason for coming to Cancun this month. With Corona Virus, I can completely understand some aspects could not be controlled but at the same time I felt their was 0 communication between the hotel and the guests. During my stay I was forced to move rooms twice, first due to work going on which caused noise, we were given vip for this inconvenience and secondly, due to a water leak in the ceiling. Although we were moved due to noise the first time, I can say whole heartedly this had no effect, you could hear noise practically all day everyday. ( This is not even an exaggeration) Onto food, this was the biggest let down ever. How a 5* hotel can have such a poor array of restaurants I do not know, the only one I would really say is worth the time was Ciao, the Italian, we were only able to eat here twice due to them closing restaurants and having one open per night which was a massive disappointment when you’ve paid so much . Some people may say this is harsh but I do not expect to have to live off of room service when staying in a 5* hotel with 5/6 restaurants. I did say food was the biggest disappointment but I think entertainment could top that. The only entrainment provided was a quiz everyday. Now as I say, I understand Corona virus has caused issues but no effort at all was made by the hotel to try and keep the guests entertained with the lack of the usual entertainment, again there was no explanation regarding this given. All of the bars and clubs in Cancun were closed mid way through our trip so we were required to stay in the hotel of an evening and no attempt of keeping the guests occupied was attempted. I have attached a picture, whilst in the pool and the shallow area at that I sliced my fingers on a sharp tile, now this was not the first time this had happened as I had some small cuts on my feet but they were small so I was not going to make a big deal of them. I am a grown man this is nothing serious for me but this occurred in the shallow area of the pool where children would usually be and if my child suffered this same type of injury then they would have had a very big problem. The amount of cuts I had after this trip shows their are a lot of sharp tiles throughout this large pool so it is something I would stay wary of, especially with children. On my day of checkout, I was literally pestered all morning before I checked out, receiving calls and people knocking on my door to make sure I knew I was checking out on the day, having spoke to so many people it was frustrating to keep being woken up to repeat my self and also due to the terrible stay I was counting the minutes until I left so I definitely could not have forgotten. It is such a shame I had a disappointing trip as this is something me and my friends had discussed we wanted to do since teenagers in school and it far from what we had hoped. Based on the experience I have had, I could never recommend Hard Rock. I really do not feel I received what I have paid for but this is a discussion to be had with my travel company. There are a few more things to mention but these were the points that I feel caused me significant issues during my trip. On a slightly better note, majority of the staff at the hotel are great. Very nice people that work very hard and do really appreciate tips, they do remember the tips you give them so the tips really benefit you and them.

    Mar 28, 2020