Hard Rock Hotel Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

20296 reviews

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  VERY DISAPPOINTED in the Hard Rock side of Palace Resorts

  I am a Palace Premier (and Elite) member with Imperial weeks left so we decided to check out this property and were told we would get two day passes if we went to their sales meeting. We bought a small pass for $400 which allows us to buy 4 nights later for an additional $1600. When it came to the day passes, they refused to give them to us because we didn’t have our IDs yet had no issue taking our $400 with just Apple Pay. We basically were just stuck dealing with this nonsense for an hour before we just decided to head back to Le Blanc. We were treated rudely. Their property is dirty and badly needing repair. Nobody greets you warmly. Nothing there would have you think that this had the standards of Palace. We will go visit their Unica near Talum with our $2k voucher but we are REALLY disappointed in our first experience with the Hard Rock side of our Palace Premier. Would recommend you visit Moon Palce, Sun Palace, or Le Blanc and avoid the Hard Rocks. Maybe I can give a better review next year but our experience was lower than even ONE STAR.

  Feb 19, 2026
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  Our Favorite Place 🩷

  We usually travel to HRH Cancun every year as it’s our absolute favorite resort. The service is top notch and the food is incredible. Jessy, our butler, is the BEST. She always makes our trip so magical. She goes above and beyond to ensure your vacation is going to be wonderful and stress free. We loved the little surprises & thoughtful details. We are so grateful! We can’t wait for next year!

  Feb 18, 2026
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  Hard Rock Cancun trip

  We stayed at cancun hard rock from Feb 6-15. Always a great vacation to this resort, we come back every year! It’s the staff that makes our trip, Jessy our Butler is the Best! She is always going above and beyond to make sure everything is going good with our stay! From our special dinner to having lounge chairs set up everyday, arrangements for spa and dinner. We lov returning to see Jessy, Willie and Fernando, Que, Angle our bartenders. Looking forward to next year’s stay! We highly recommend this resort!

  Feb 18, 2026
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  Fun but Outdated

  Hard Rock Hotel Cancun I recently stayed at Hard Rock Hotel Cancun, and while we had a fun time overall, the resort definitely has some areas that need attention. The Downsides Rooms Need Renovation The rooms are showing their age. The décor feels dated, and certain fixtures and finishes could use updating. For a resort in this price range, I expected a fresher, more modern feel. A renovation would go a long way in improving the overall guest experience. Pool Seating Issues One of the biggest frustrations was the lack of lounge chairs at the pool. If you didn’t get down early, it was nearly impossible to find a chair. Guests were reserving seats very early in the morning, leaving limited options for everyone else. Beach Setup Challenges Getting umbrellas and lounge chairs on the beach was also difficult. There simply weren’t enough to accommodate guests comfortably, and staff seemed overwhelmed trying to manage requests. Additionally, the beach could use more consistent cleanup with seaweed and debris were noticeable during our stay. Limited Nightlife Options For a “Hard Rock” property, the nightlife felt underwhelming. There’s only one main dance floor, and aside from the pool bar, there’s essentially just one other bar area to gather in the evenings. It made the resort feel smaller and less lively than expected. Food Was Just OK The food was decent but not exceptional. There was variety, but the quality didn’t consistently match what you might expect from a higher-end all-inclusive. Some meals were enjoyable, but others were pretty average. ⸻ The Positives Friendly, Hardworking Staff The staff truly stood out. Everyone we encountered was friendly, welcoming, and eager to help. They worked hard and maintained positive attitudes, which made a big difference. Unlimited Food & Drinks One of the best perks is the unlimited food and beverages. Whether at the restaurants, bars, or through room service, you could order as much as you wanted at any time. Room service was convenient and dependable…a major plus for an all-inclusive stay. Fun Atmosphere Despite the limitations, the overall vibe was upbeat and social. It’s easy to meet people, and the entertainment team keeps things going during the day at the pool. ⸻ Final Thoughts Hard Rock Hotel Cancun has great potential thanks to its prime beachfront location and excellent staff. However, the resort would benefit greatly from room renovations, better pool and beach chair management, improved beach maintenance, and expanded nightlife options. If you’re looking for unlimited food and drinks with friendly service in a lively setting, it can still be a good time — just go in knowing it’s not quite as polished as it could be.

  Feb 18, 2026
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  Great first Cancun experience

  First experience with Cancun and it was great. Enjoyed the restaurants and pool side food offerings. Drinks constantly flowing. Booked via Chase travel portal which aggregates thru Expedia so we were given VIP/Legendary wrist bands. This gave access to less crowded adult only pool and bar on a different floor from the main pools. Rooms were clean and ocean view is a must! The hotel gym was well equipped. Good amount of restaurants and we never waited long to be seated. The cafe could get a little bit busy but service always made up for it. Later in the day the cafe serves ice cream in addition to the sandwiches, salads, fruit, and pastries that they stock all day long. Staff interactions always friendly and more than helpful. If you go during the summer, pack Damp Rid to help with condensation in the rooms. I did leave the curtains open our first day and everything was wet in the room when we returned. Staff came quickly and squeegeed dry our floors and replaced anything that we asked. Very accommodating. At checkout we were approached for a Paradise Pass offer for a discounted future stay. I highly recommend this as it covers all Hard Rock properties along with UNICO and the new AVA Cancun.

  Feb 18, 2026