What We Love
- The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
- Adults can ramp up their social life at one of several clubs, bars and lounges located onsite.
- 24-hour room service will keep you constantly connected to the amenities and indulgences you love.
Things to Know
- The resort is an all-inclusive hotspot for couples and families.
- It's only a short 19 minute drive from the airport to the resort.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19922 reviews
-
Apr 27, 2025Cancún birthday vacay
The hotel itself is a bit outdated however, the service makes up for it. Our butlers Roberto & Ernesto were extremely attentive and made our stay awesome. Shot out to the pool servers, Angel, Carlos and Jesus. Also, I believe his name is Rigo who went out of his way to professionally clean our sunglasses without us requesting for this service. Sometimes it’s just the little things that matter.
-
Apr 27, 2025
Great experience!!
Incredible prime location for this Hard Rock with beach access!! Check in was smooth and easy transaction. A big shout to our Legendary butlers Roberto and Ernesto as they were very accommodating with all our needs and restaurants reservations !! Also a shoutout Jesus out by the pool side as he had our drinks coming back to back!! We will definitely be back for more memorable vacation time with family and friends.
-
Apr 27, 2025
Our vacation made wonderful by Jessy!
We had the best time at the Hard Rock Cancun. The beach and pool were the best but what made it amazing was our fabulous butler, Jessy. She went out of her way to help my dad and daughter celebrate their birthdays and she always made sure we had the best spots at the pool and beach. Our favorite restaurant was the Isla Sur, followed by Zen. The steakhouse was our least favorite as that as where we had the most issues with our meals being wrong but you couldn’t beat the buffet. My daughter never wanted room service because she always wanted the buffet. During the day they have great activities at the pool including water aerobics, water spin, volleyball and fun things like music trivia. They also have great poolside food including a pizza oven and the do hamburgers, hot dogs, fries. It was great - but Jessy made it wonderful!
-
Apr 27, 2025Nice but nothing special
Stayed here for spring break. Frankly, it’s boring. The pool is nice. There is a quiet side and a loud side. Plenty of pool chairs. The beach is nice. The drinks are weak and the food is mediocre- but that’s standard for an all inclusive. The hotel lobby is small and dark. The staff tries to make things fun but it’s hard to do on such a boring property. The rooms are fine. I don’t get the giant bathtub in every room - it just takes up valuable space. There are nightly shows that are fun but we were in bed every night by 10 pm.
-
Apr 27, 2025Extremely Disappointed – Canceled & Mishandled Reservation, Poor Communication and Inadequate Compensation
Six months prior we booked a family vacation for March 2025 at the Hard Rock Hotel Riviera Maya, a trip we had been looking forward to for months. Of note, we have been to several HR hotels and have posted our positive thoughts. However, when we arrived at the Cancun Airport to meet our shuttle, we were shocked to be informed that our Riviera Maya reservation had been canceled without any prior notice. We were told we would instead be taken to the Hard Rock Hotel Cancun—a property we had not chosen, as we wanted to stay at the RM because we have read many positive reviews about it. Upon arrival at the Hard Rock Cancun, it was clear that the hotel staff had no idea how to handle our situation. We were left waiting for nearly four hours to get our rooms, only to find that no double beds were available, forcing me to sleep uncomfortably on a cot while my wife and son shared a king bed for our entire stay. Throughout our stay, we repeatedly attempted to resolve this issue with hotel management. We were eventually promised vouchers that could be used at any Caribbean Hard Rock Hotel as compensation. After extensive follow-up through calls and emails, we did finally receive vouchers—however, they are extremely restrictive, with extensive blackout dates that cover most of the times that anyone with kids can realistically travel, making them practically unusable. Is this done on purpose? We are extremely disappointed in the lack of communication, the poor handling of our reservation, and the completely inadequate resolution we received. This situation greatly impacted our family vacation experience, and the offered compensation does not come close to making up for the disruption, inconvenience, and frustration we endured. I hope that by sharing our experience, Hard Rock Hotels will recognize the seriousness of this situation and work with us to provide fair and meaningful compensation.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.