Grotto Bay Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3653 reviews

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  Second Stay…loved it !

  We just stayed at Grotto Bay for the second time. We had an amazing vacation. We landed at the airport and within 30 minutes and a $15 taxi ride we were at our happy place. Everyone who works at Grotto Bay is so friendly and helpful. It was exactly as we remembered it from 2023 but only better with the renovations to the main building , dining rooms, the addition of the rooftop bar and the expanded area of beach loungers and umbrellas. We chose the all inclusive supplement again because this is a great option for us. We used the kayaks , paddle boards , and floating mats. We utilized the free bus pass as there is a stop out front. We enjoyed exploring the island after breakfast and came back “home” for a late lunch , relaxation and swim at the beach ( or pool ,or cave ) , afternoon tea , drinks /tapas at the rooftop bar and a late dinner. What makes this resort special besides the beach and the beautiful views from our balcony is the wait staff and bartenders . I have to give a shoutout to Matthew who keeps everything running smoothly , Vinay , Wilfredo , Glady , Michael and Duane to name a few but they are all great. They are always going out of their way to make the guests happy and never said no to any of our requests. Can’t wait to go back for our third trip next year.

  Aug 27, 2025
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  Amazing holiday

  I was deliberating over writing a review because I don't normally, but felt compelled after reading 'the previous Karen' review (I'd be surprised if she didn't moan about everything and is basically painting an inaccurate picture). In the round grotto bay is an absolutely fantastic resort and we would highly recommend. We found the comments about food and service to be wholly inaccurate - it's an absolute high end catering powerhouse. The 4 of us hadn't experienced much like it, especially as the hotel was at capacity. Personally my family hired the pergola for my wife's birthday and it was an incredible evening, made better by Glady's attentive assistance. I would 100% recommend doing this. By mid morning the loungers do get taken by the pool to an extent but they're loads spare 2 mins away on the beach. My 8 and 10 year old had the absolute best time with all the water sports and extra equipment. There's actually a family of maybe 8 parrot fish live near the pergola which you can regularly see. Transport around the island is easy and convenient on the bus service although keep an eye for unofficial taxis inflating prices (tobacco bay). Opposite is a national park which is stunning and the crystal caves are walkable and close. The panorama lounge is a fabulous way to end the day with a cocktail. Being candid, for us we had niggles with the accommodation but felt once raised to management level our concerns were dealt with. Finally, if you get the opportunity the Dolphin Quest is ten out of ten. Enjoy Bermuda!

  Aug 26, 2025
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  Beautiful Resort, but Disappointing Service

  Review of Grotto Bay Beach Resort, Bermuda We recently stayed at Grotto Bay Resort and overall found it to be a beautiful property with some memorable highlights, but also some disappointing experiences. The resort itself is very scenic, with lush surroundings, a crystal-clear beach, and the unique experience of swimming in the caves—which was absolutely refreshing and unforgettable. Our room was updated, clean, and comfortable, and the food we did have was very good. That said, there were a few drawbacks. The resort is quite hilly with many steps, which could be a challenge for some. We also found the dining hours restrictive—there were periods during the day when no food was available, which felt inconvenient. The pool was small and often overcrowded. Entertainment was lacking compared to other resorts we’ve visited, and while most of the staff were friendly, we were surprised by a few encounters with rudeness. In one instance, when we asked for water, a bartender actually turned his back on me and said he refused to give me a glass of water or ice. I even went to management to report this, as we found it extremely unprofessional and shocking. Another time, when requesting to fill our water containers, we were told they didn’t have time. On top of that, a bartender in the lobby told my son-in-law that because we were all-inclusive, he had to go all the way down the hill to the beach bar just to get a drink, which felt unnecessarily inconvenient. These situations left us quite taken aback. Despite these issues, we truly loved Bermuda itself—the air was fragrant with flowers, the locals outside the resort were welcoming, and the island’s food scene was wonderful to explore. While we would definitely return to Bermuda, we would most likely choose a different resort for our next visit.

  Aug 20, 2025
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  A beautiful resort- a few tweaks and it could be even better

  We just returned from a one-week stay at Grotto Bay Resort with our two teenage boys and overall had a great time. The resort is in a stunning location, and we especially loved the rooftop area. We opted for the all-inclusive package. Breakfast was consistently great with a good variety, though lunch and dinner were more hit-or-miss. Most of the staff were friendly and helpful, but the level of service wasn’t always consistent. Unfortunately, the bartender by the pool left a negative impression – quite grumpy and refused to serve a simple glass of water with ice, which felt unnecessarily rude, especially as I don’t drink alcohol and primarily stick to water. That said, there were plenty of highlights. Bermuda’s public bus system is excellent and made it easy to explore. We went into town a few times, did a fantastic jet skiing tour (definitely a highlight!), visited Cooper Island for some beautiful snorkeling, and played both tennis and golf at the nearby Rosewood. All in all, Grotto Bay offers a lot, especially for families :beautiful surroundings, great activities, and a good base for exploring the island. A few service tweaks and it could be even better.

  Aug 17, 2025
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  Could not have asked for a better Bermuda vacation!

  Perfect Bermuda vacation from Aug 3-10, 2025, with our family of 10, ages 6-66, on the AI plan. Arrival: The Bermuda airport is very nice and literally 5 minutes away. Cab ride cost $17 with the Sunday surcharge. Check in was quick and our bags were transferred to our rooms while we went to lunch. Meals: Breakfast buffet was great, lunch at the Bayside always had an enticing sandwich of the day - hard to choose vs the regular menu - everything was delicious! We had equally excellent dinners at The Palm Court and Hibiscus plus the 2 buffets (Island BBQ and Surf and Turf). The Panorama Lounge was surprisingly quiet and enjoyable before dinner, with terrific views. The Rum House Bar tended to be busier with people getting drinks before and after dinner. The wait staff are incredibly friendly and accommodating. They work so hard, from sun up to sun down and are still so pleasant, patient and just nice people! Because we had a large group, I tried to make reservations for each night (which was easy) but the last night we hadn’t decided where to eat. We spoke with the lead restaurant staff (who amazingly knew our names) and they accommodated us! Awesome customer service! Thank you! Bartenders were somewhat reserved and had very demanding jobs - but if you were patient, interacted with them and were kind, they reciprocated! Resort: Grounds are beautiful! Lots of stairs but if needed, a golf cart could be called to transport anyone with mobility issues. The onsite cave is amazing and so unique - refreshing crystal clear water! Beach: Warm, beautiful water. Not as clear as the Caribbean though. Plenty of beach chairs with umbrellas. Fairly shallow so perfect for kids and no waves. The inflated “waterpark” was enjoyed by young and old! At the other end of the beach were a few steps down to a shallow area with great snorkeling, especially for beginners. Watersports (kayaks, SUP, Sunfish, floats, snorkel gear) was included with the AI plan and readily available. They also rented small Boston Whalers for 2 hrs, 4 hrs or all day. An incredible dive shop, Dive Bermuda, was on site with 2 tank morning and 1 tank afternoon dives, plus courses were available for certification. Off resort activities: A bus/ferry pass is included with the AI plan with a bus stop right at the entrance to the resort. 15 minute ride to St George’s, 20 minutes to Hamilton and 20 minute ferry to the Royal Naval Dockyard. We never made it to the other beaches - no need! The Blue Hole, Tom Moore’s Jungle, The Swizzle Inn and Bailey’s Ice Cream are all a 5 minute walk. My son went to the Bermuda Aquarium/Zoo/Museum with his family and they thoroughly enjoyed it! Weather: Hot and very humid - especially brutal during our half day explorations of Hamilton, Royal Naval Dockyard and St George’s. Short brief rain storms almost every day and one half day of steady rain during our week. Departure: Inform the bellman when you want to leave - they arrange for your luggage to be picked up and a cab for the airport - only charged $15 for a large passenger van for 6 of us! Very smooth and stress free. You clear US Customs in Bermuda so no extra waiting and lines back in the US. We had an amazing vacation. Customer service was beyond 5 star and the resort was perfect for us! A vacation to remember - thank you Grotto Bay! We hope to be back!

  Aug 15, 2025