Grotto Bay Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3675 reviews

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  Overall a good experience.

  We have just returned from 8 nights at the Grotto Bay resort. Our room was clean and comfortable although not what could be described as luxurious. We went for the full board option but because were out exploring most days we did not feel we benefitted from this option to its fullest extent. The food has a big American influence and for lunch there was no such thing as a light snack. If you are staying at the hotel the options for eating out are limited to one restaurant a few hundred yards away and all others require transport. Part of the all inclusive option includes a bus pass (buses are easy and efficient) which for 7 days would have cost $62 each. All the staff were friendly, polite and helpful. Out of interest I kept a rough tally of what our food and drink would have cost had we been paying for it and if you don't eat and drink a vast amount I feel the half-board option would suit better. If you intend to eat out instead, apart from the transport issue, bear in mind that Bermuda is fairly expensive. We were told there is no income tax and consequently government revenue is made from purchases. Also, of course, so much has to be imported. Something for a non-American to also note is that the tipping culture is very much similar to the USA. The hotel automatically add 17½% gratuity onto a bill AND have a line for 'Additional Gratuity'! Outside the hotel when paying by credit card, it was my experience that the card machine would have pre-select buttons to add up to 20+% to the bill. To someone from the UK I find the large percentage expected as a gratuity, which seems to have become almost compulsory, unfamiliar and distasteful. Overall we had a great stay, good location, friendly staff and a lovely island.

  Nov 30, 2025
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  Great hotel, great staff, fabulous food

  Myself, husband and daughter have just returned from Bermuda staying at the Grotto Bay Resort & Spa. All I suggest is if you visit this hotel please ignore any negativity. The hotel is spotlessly clean, all down to a great housekeeping team. Cannot fault the friendliness and hospitality of all the staff from the reception desk, such a warm welcome. Restaurant, bar and pool bar staff are all a credit to the hotel, very polite, attentive and friendly. We were on the all inclusive plan, the food was beautifully presented and delicious and spoilt for choice what to eat. Only one gripe for me was there were only certain cocktails you could have on the all inclusive plan and I was charged an additional $5.85 for ordering a cocktail which wasn’t on the list, I wasn’t aware until I’d been presented with the drink, to me all inclusive should mean all inclusive including any drink, however it didn’t spoil my week. The rooms were very clean and we had beautiful white towels replenished daily the beds were a bit on the small side for two people, and my daughter who is 5ft 8ish her feet dangled off the end of the bed 🤣 The pool was kept very well maintained and clean. The cathedral caves in the resort is a must to try although brace yourselves as the water is very cold but definitely worth the dip as the water is crystal clear. The DJ on a Saturday night was great fun, my opinion he should be there most nights so folk can have a boogie 😊 The Panorama rooftop bar with the fire pits were out of action due to inclement weather which was a bit disappointing for us but obviously not the hotels fault. I would have no hesitation in recommending this hotel to stay at, definitely worth the all inclusive plan as Bermuda is very expensive. The hotel also provides bus passes if you are all inclusive to travel around the island this includes the ferry too, which again saves you money. All in all a fantastic place to visit.

  Nov 15, 2025
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  Memorable stay

  The hotel lived up to all the excellent reviews and photos. It was such fun to see free-roaming cats, chickens, and roosters, and we loved the complimentary afternoon tea and Monday night buffet. The breakfast buffet was plentiful and varied daily. It was so worthy to get the breakfast meal plan . Next time, we’ll opt for a ground-floor room for a better ocean view. Overall, everything was perfect

  Nov 12, 2025
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  A memorable stay

  The hotel lived up to all the excellent reviews. It was such fun to see free-roaming cats, chickens, and roosters. We loved the complimentary afternoon tea and Monday night buffet. The breakfast buffet was plentiful and varied daily, it was so worth getting the meal plan for the breakfast. Next time, we’ll opt for a ground-floor room for a better ocean view. Overall, everything was perfect.

  Nov 12, 2025
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  Special family holiday

  We had a fantastic time here for 10 nights, everyone was so welcoming and helpful. We would definitely recommend the all-inclusive package.

  Nov 02, 2025