What We Love
- The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?
Things to Know
- The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.
This resort not only answers the increasing demand by travelers seeking all-inclusive resorts, but also is redefining the standards for luxury in accommodations, impeccable service standards and hospitality. Designed to cater to all preferences and tastes,
the resort carefully designed each experience from oversized suites to an unparalleled selection of gourmet restaurants. A 1,378 sq. ft. suite adult-only section has been designed for optimum privacy and comfort, while offering restaurants, bars, a private
pool and even a separate check in area. Families are also guaranteed to enjoy the 1,270 sq. ft. suite and free-form infinity pool that includes a children's pool with an ocean front family section, as well as lounge bars and restaurants to spoil the little
ones. For the nature lover, the 1,184 sq. ft. serene site surrounded by lush unspoiled vegetation boasts a beautiful variety of regional nature ideal for bird watchers, with more restaurants and bars situated along the Zen Garden area.
At the heart of the property, the magnificent spa invites you to take a one-of-a-kind adventure for the body, mind and spirit. A unique selection of journeys will transport guests into a world of aromas, textures, flavors, and ancient healing rituals inspired in the wisdom of diverse world cultures.
This hotel is All-Inclusive.
- Breakfast, lunch, dinner and snacks
- Unlimited domestic and selected international premium brand beverages and wines
- 24-hour in-suite dining
- Taxes and gratuities
LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4694 reviews
It is always a pleasure to be a spoilt guest at the GV Riviera Maya! The whole resort is extremely well kept, and the food is extraordinary. However, what makes a difference is their people, their welcoming attitude and professionalism. Many thanks to Daniela for her gym/yoga/acquaforza classes that have kept the whole family fit and entertained, to Marco for being always around with a smile and ready to sort out any problem, to the staff at Bistro (Edgar, Maira, Ernesto, Felix, Becker, William, Rubi and Mirelle) and the staff at the Ambassador Pool (Luis x2, Israel, and the rest) for taking such good care of us.
The property is beautiful. The staff is amazing.
We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years.
Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future!
We just returned and had the most incredible visit. I think I am spoiled for life! We stayed in the Grand section and loved our plunge pool that overlooked the beautiful ocean!! Carolina and Diana were incredible room hosts, making sure everything was perfect during our stay--with dining suggestions and reservations, and checking in throughout the day. Daniel was SO fun with salsa lessons and zumba class on the beach. He even came in early to host a private class for us to accommodate our schedule. Lois hooked us up poolside! He never let a drink get empty and always showed up at the perfect moment with a menu or chips and guacamole for us! Absolutely fantastic service. Everywhere we turned, cleaning and safety protocols were being handled beautifully and we felt 100% safe the entire time we were there. All of the staff was so eager to accommodate our needs and provide the absolute best service imaginable. This resort is a no-brainer! Absolutely book!
Amazing Stay!!! Can’t wait to return!
This was a girls trip for my bestie and I! We visited during the Covid era and felt beyond safe! They are so diligent in their cleaning and sanitation. Our butler Carolina was incredible! She went out of her way to help me ship something, even taking her personal time to deliver it herself. I can’t say enough about the resort, I will come back time and time again. ♥️