What We Love

  • The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?

Things to Know

  • The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.
Discover a world of lavish beauty. Situated along the glorious, white sand beach of Mexico's stunning Caribbean coast, this resort redefines luxury. The lush, tropical Yucatan jungle surrounds the resort with captivating appeal. Your health and wellness are at the heart of the resort's philosophy - an unrivaled experience that seduces your senses and rejuvenates your spirit.

This resort not only answers the increasing demand by travelers seeking all-inclusive resorts, but also is redefining the standards for luxury in accommodations, impeccable service standards and hospitality. Designed to cater to all preferences and tastes, the resort carefully designed each experience from oversized suites to an unparalleled selection of gourmet restaurants. A 1,378 sq. ft. suite adult-only section has been designed for optimum privacy and comfort, while offering restaurants, bars, a private pool and even a separate check in area. Families are also guaranteed to enjoy the 1,270 sq. ft. suite and free-form infinity pool that includes a children's pool with an ocean front family section, as well as lounge bars and restaurants to spoil the little ones. For the nature lover, the 1,184 sq. ft. serene site surrounded by lush unspoiled vegetation boasts a beautiful variety of regional nature ideal for bird watchers, with more restaurants and bars situated along the Zen Garden area.

At the heart of the property, the magnificent spa invites you to take a one-of-a-kind adventure for the body, mind and spirit. A unique selection of journeys will transport guests into a world of aromas, textures, flavors, and ancient healing rituals inspired in the wisdom of diverse world cultures.

This hotel is All-Inclusive.

Features include:

  • Breakfast, lunch, dinner and snacks
  • Unlimited domestic and selected international premium brand beverages and wines
  • 24-hour in-suite dining
  • Taxes and gratuities

Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 4686 reviews
  • 5.0 star tripadvisor rating
    The property is beautiful. The staff is amazing.

    We own a week at this resort, but haven't been in 14 years. Going back, the property and rooms were in almost as good of shape as they were when they were brand new (when we bought). This is a beautiful resort. The rooms are spacious and palatial. The grounds are immaculately kept. But the staff is probably the most impressive thing, which is kind of amazing, considering how big of a resort it is. Every time we called the front desk for something, whether it was to bring ice or pillows or fixing something, they were there within a few minutes. Viri and Gabby, Who do crafts and other fun things for the kids, are fantastic. They are super kind, sweet, and fun. Our kids absolutely loved them, and we felt great with leaving our kids with them. Jordan, Who is on the entertainment staff, was a constant source of fun for our kids. They truly made friends with him, and he provided them lots of laughs and fun. They clean the room every day, including doing the dishes (which is good, since there is no dish washer), sweeping, changing the sheets and towels. This is the most well stocked kitchen I've experienced at a time share, and the things we felt there weren't enough of they brought us more. One disappointment was that they charged us for using the amenities - gym, mini golf, tennis. We are owners, and owners apparently get amenities for free when staying during their normal week. But we had traded in during a different week because of the coronavirus. When you are there on a different week than the one you own, they charge you for amenities. That was pretty disappointing, considering we've paid over $10,000 in maintenance fees for this property over the years.

    Aug 02, 2020
  • 5.0 star tripadvisor rating
    Absolutely wonderfull!!

    Just returned from spending 4 days at the Grand Velas Riviera Maya with my family and had a great time! Have to say they where fully committed to keeping us safe in these COVID times. Very diligent in their cleaning and mindful of every detail. The General Manager Fito and Lety Fernandez (Spa Director) as well as their super Concierge team (Diana Garcia and Marco) where very kind and always ahead on every detail. It was truly a magnificent experience which of course I´m looking to repeat in the near future!

    Jul 28, 2020
  • 5.0 star tripadvisor rating
    Amazing!

    We just returned and had the most incredible visit. I think I am spoiled for life! We stayed in the Grand section and loved our plunge pool that overlooked the beautiful ocean!! Carolina and Diana were incredible room hosts, making sure everything was perfect during our stay--with dining suggestions and reservations, and checking in throughout the day. Daniel was SO fun with salsa lessons and zumba class on the beach. He even came in early to host a private class for us to accommodate our schedule. Lois hooked us up poolside! He never let a drink get empty and always showed up at the perfect moment with a menu or chips and guacamole for us! Absolutely fantastic service. Everywhere we turned, cleaning and safety protocols were being handled beautifully and we felt 100% safe the entire time we were there. All of the staff was so eager to accommodate our needs and provide the absolute best service imaginable. This resort is a no-brainer! Absolutely book!

    Jul 25, 2020
  • 5.0 star tripadvisor rating
    Amazing Stay!!! Can’t wait to return!

    This was a girls trip for my bestie and I! We visited during the Covid era and felt beyond safe! They are so diligent in their cleaning and sanitation. Our butler Carolina was incredible! She went out of her way to help me ship something, even taking her personal time to deliver it herself. I can’t say enough about the resort, I will come back time and time again. ♥️

    Jul 24, 2020
  • 5.0 star tripadvisor rating
    Egan/Powers/Pratt Family Experience

    We recently stayed at the Grand Velas Resort and it was an experience like no other. From the minute we entered the resort it was pure luxury. We were greeted by the hotel staff and made very welcome from the start. They assured us that the cleanliness and adherence to COVID protocols were of the most importance, and they will always provide the necessary measures for us, so that we could simply enjoy every minute. They succeeded. We always felt safe and knew that we were their special guests. A special thanks to our concierges, Carolina and Diana, who made each day special. They even helped the kids organize a birthday party for grandma which was a huge success. Also, the staff that organized and supervised activities went above and beyond. Toni, Daniel and Juesus were amazing. We enjoyed Inflatabull, beach volleyball, Bingo, and hanging in the teens club playing games with the kids and adults. The ladies in the kids club were also very helpful. They did painting, hair braiding, pinatas and so much more. The kids must said how nice they were at least 100 times. Lastly the food and drinks. It was arguably the best part. We enjoyed flavors and meal combinations that were very authentic and so so good. At the pool, we always had full drinks and top notch pool service. The staff at the Ambassador Pool-Nora, Beatrice, Tate and Luis were exceptional. The kids always had Shirley's and classic favorites that they could go to, and they were awesome! Lastly, the kids (and adults) enjoyed ordering room service late night and early morning. The experience was overall a 10 out of 10. It would be hard to match at any other resort, and went far beyond my expectations. I would highly recommend the resort to anyone- families, couples and traveling friends.

    Jul 20, 2020