What We Love
- The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?
Things to Know
- The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.
This resort not only answers the increasing demand by travelers seeking all-inclusive resorts, but also is redefining the standards for luxury in accommodations, impeccable service standards and hospitality. Designed to cater to all preferences and tastes,
the resort carefully designed each experience from oversized suites to an unparalleled selection of gourmet restaurants. A 1,378 sq. ft. suite adult-only section has been designed for optimum privacy and comfort, while offering restaurants, bars, a private
pool and even a separate check in area. Families are also guaranteed to enjoy the 1,270 sq. ft. suite and free-form infinity pool that includes a children's pool with an ocean front family section, as well as lounge bars and restaurants to spoil the little
ones. For the nature lover, the 1,184 sq. ft. serene site surrounded by lush unspoiled vegetation boasts a beautiful variety of regional nature ideal for bird watchers, with more restaurants and bars situated along the Zen Garden area.
At the heart of the property, the magnificent spa invites you to take a one-of-a-kind adventure for the body, mind and spirit. A unique selection of journeys will transport guests into a world of aromas, textures, flavors, and ancient healing rituals inspired
in the wisdom of diverse world cultures.
This hotel is All-Inclusive.
Features include:
- Breakfast, lunch, dinner and snacks
- Unlimited domestic and selected international premium brand beverages and wines
- 24-hour in-suite dining
- Taxes and gratuities
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5715 reviews
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Oct 01, 2024Unbelievable
I got to visit Grand Velas property for a week this September. The property, food and atmosphere was amazing. But the best part was the staff. Everyone single staff person was so nice and accommodating. Specially my concierge Annie. She sent me daily property activities and scheduled transportation to and return for a planned fishing trip. Annie deserves a raise. Thank you for a wonderful experience.
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Sep 16, 2024
Awesome resort
One of the best trips I’ve ever been on. The whole staff from the front desk to room service was amazing. Special shout out to our concierge Annie, she was amazing and went above and beyond for me and my fiancé. Thank you again to everyone!!!!!!
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Sep 16, 2024
We felt like we were a part of something very special at the resort
I’d like to say thank you to the entire staff for making us feel welcome and like we were part of the family. The entire staff projected a warmth and wonderful energy. The entire staff made sure that all of our needs were met and went above and beyond the call. In all areas especially Alexa, the karaoke bar staff, the breakfast staff all of the concierge and front desk help. Thank you
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Sep 16, 2024
Fabulous Celebration Beginning To End!!
Everything was Fabulous beginning to end! Our suite was awesome!! I celebrated my birthday while at the resort & Lucca & staff made it amazingly special with singing, saxophone player serenade, great food etc. Most especially our concierge ALEXA was OUTSTANDING! She was attentive to every detail but most especially she was friendly, considerate, prompt, polite, helpful & went above & beyond for us daily. Everything & Everyone @ the resort was excellent but ALEXA is just ABOVE & BEYOND! We truly ADORE & THANK HER!!😊❤️
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Sep 16, 2024
Unreal resort for all
I have been fortunate to have stayed in many very nice resorts, in fact we stayed at the longest running 5 star 4 diamond resort in the world in Colorado, this placed topped them all, from the beautiful grounds to the over the top service we felt like royalty! Alexis was our consiarge and was unbelievable, she treated us like we were the only guests on the property, professional and attentive, always one step ahead of us. The staff here without exception are the best we have ever encountered. If you’re looking for a place to celebrate your employees, a family vacation or just a get away for you and yours this is it!