What We Love
- The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?
Things to Know
- The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.
This resort not only answers the increasing demand by travelers seeking all-inclusive resorts, but also is redefining the standards for luxury in accommodations, impeccable service standards and hospitality. Designed to cater to all preferences and tastes,
the resort carefully designed each experience from oversized suites to an unparalleled selection of gourmet restaurants. A 1,378 sq. ft. suite adult-only section has been designed for optimum privacy and comfort, while offering restaurants, bars, a private
pool and even a separate check in area. Families are also guaranteed to enjoy the 1,270 sq. ft. suite and free-form infinity pool that includes a children's pool with an ocean front family section, as well as lounge bars and restaurants to spoil the little
ones. For the nature lover, the 1,184 sq. ft. serene site surrounded by lush unspoiled vegetation boasts a beautiful variety of regional nature ideal for bird watchers, with more restaurants and bars situated along the Zen Garden area.
At the heart of the property, the magnificent spa invites you to take a one-of-a-kind adventure for the body, mind and spirit. A unique selection of journeys will transport guests into a world of aromas, textures, flavors, and ancient healing rituals inspired
in the wisdom of diverse world cultures.
This hotel is All-Inclusive.
Features include:
- Breakfast, lunch, dinner and snacks
- Unlimited domestic and selected international premium brand beverages and wines
- 24-hour in-suite dining
- Taxes and gratuities
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4668 reviews
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Jun 04, 2020No Regrets April 2019
This review is long overdue however I felt the need to write my first review ever on this fabulous resort. If you are looking for a 5 star vacation this is it. We took our two daughters here last spring break in April. I wanted to truly relax and not worry about the kids half eaten $25 turkey club like I did in the Cayman Islands. We love to eat great food and we like our cocktails. Every single detail is taken care of here. The employees are the fantastic and go above and beyond. I also felt that they were kind and attentive to our two girls age 10 and 7. The girls still say they want to live at Grand Velas. Our favorite place to eat was for sure Luca the Italian restaurant. However the poolside fare is super yummy. Everything is top shelf right down to the Grey Gooseand poolside california rolls, and everything is included. I had one spa afternoon when it rained and the experience still makes me smile when I think of it. I felt pampered and safe the entire time. When I look back on the photos from this vacation I can see how rested and happy we all look. If you are debating taking your family here you wont regret it.
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Apr 13, 2020
Absolutely great time
Went to Grand Velas with my husband and my son and his family (spouse and 3 kids ages 6-4 months). We all had a great time. The pool for the little ones was huge and just the right depth for safe play. All of the restaurants were very nice and the food was delicious. The beaches were clean and the water was perfect. Just right for building sand castles and shell hunting. My husband and I stayed in the adults only section. Marisol, our concierge, did a fabulous job of making sure all of our needs were met. The rooms were very clean and well maintained. And the view from our terrace was incredible. I would not hesitate to recommend Grand Velas and would love to make a return visit
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Apr 03, 2020
Excellent hotel, excellent staff, magnificent service, beautiful nature
We experienced a wonderful time at this resort. Simply stunning. The staff were outstanding. Very helpful and friendly. We had were in an ordinary Zen room and the comfort was great. Bed so comfortable, the room very spacious with a tranquil place to sit and relax to the back. Would recommend this to anyone.
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Apr 02, 2020
Our Beach Wedding at Grand Velas
Our wedding week get-away was perfect! I waited to do our review so I could give as much information as possible for brides/grooms that are shopping around for a venue in the Riviera Maya area. I highly recommend Grand Velas (GV)!!!! Three things I will cover in this review: the wedding, photography, the hotel/vacation experience. The Wedding: I had very specific expectations for our wedding and all of our wants/needs were met perfectly! Pamela our wedding coordinator and all the staff arranged EVERY DETAIL, we did not have to think about anything except being dressed and ready for our wedding day (actually, I didn’t even have to do that - the hair and makeup coordinators did!). We were able to relax and enjoy our entire stay with our friends and family without any worries. Some examples of outstanding service that we experienced as bride and groom: We were the only wedding party at GV on our wedding weekend (this is their policy!). Also, when we arrived to the resort all of the coordinators met with us to make sure our wedding day would be exactly what we wanted. They planned two special meals for us: pool side lobster lunch and a romantic in-room breakfast the morning after our wedding - both were delicious with beautiful presentation. Last example of impeccable service: There was a snafu with my dress on the day of the wedding which had nothing to do with GV - as soon as I noticed it and told Pamela, the dress was whisked away for an hour and it was magically fixed! The only critique I have from our wedding day is of the vegetables at our reception dinner. They were unremarkable - I would suggest not getting the mixed vegetables if you go with the Caribbean dinner. All of the other dinner menu items were good. We especially enjoyed our wedding cake… It was absolutely delicious!! One layer was mocha/chocolate and the other was coconut – I wish we could have taken a piece of each home with us!! Photography: My husband and I choose to use DreamArt Photograph for our wedding. They were fantastic!! Josefina was our photographer and Fernanda handled all the details before and after our wedding. The photos and video footage captured our special day exactly the way we wanted, absolutely beautiful! Josefina and Fernanda were very patient and attentive with all of our questions and attended to all the details that we wanted. They quickly fixed (photoshopped) everything we requested. We highly recommend DreamArt for whatever photography needs you might have in the Riviera Maya area! Hotel/Vacation Experience: I can’t say enough about how impressed all of us (my husband, guests, and myself) were with the level of service, the cleanliness and beauty of the facility, as well as the quality of food and drinks. Enjoying a good meal and great service is a big deal to my husband and I. In fact, we don’t usually stay at all-inclusive resorts to avoid mediocrity. However, GV did not disappoint us! We were all very impressed with the restaurants and the quality of food, drinks, and service. We also really enjoyed the spa. If you like spas this one is incredible! You must do the “water journey” before your treatment. We will definitely be returning to GV and I am sure that our guests will as well. If you are looking to have a PERFECT wedding on the beach with unbeatable service, I highly recommend Grand Velas!!
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Mar 28, 2020Horrible experience
We returned to a favorite place in Mexico the Grand Velas. Previously we had a wonderful experience. This time was horrible. They charged us $1600.00 extra to move us to the section that is near the beach. They had us in the Zen section. There were 20 other people there that they moved the next day at no charge. I felt like they had ripped is off on charging us on to of the $2,000.00 USD we were paying for two garden rooms Service was also lacking. I tried to contact the General manager multiple times but no one would connect me I would give this zero stars for the price o. Relationship to experience and service