What We Love

  • The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.
  • The resort has 16 pools, 13 dining options and 13 bars.
  • The full-service spa offers Roman, Finnish and Turkish baths.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from downtown Playa del Carmen.
  • There’s a medical center with 24-hour on-call doctors.

Give your family a break and head to Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Among the all-inclusive perks, 13 dining options feature chefs who take care of the work while you take care of yourself. Located on a palm-lined beach in the Mayan Riviera, the resort treats couples and families to 16 swimming pools and 13 bars.

All-inclusive means a stress free getaway: food, drinks and activities are included in the price of your vacay! Spend the day lounging under a palapa or find your favorite spot at one of the 16 pools. When it's time to eat, let your cravings guide you through 13 dining options: kids love the teppanyaki show at Miso, and the fresh shrimp fajitas at La Hacienda are sizzling! Grab cones from the ice-cream parlor and check out the nightly entertainment at Princess Theatre. Want to catch the game at 5th Avenue Sports Bar or show off your moves at Areito Disco? Drop the kids off at the evening Mini Club, where video games and a kids' disco offer them fun, while you're free to have yours.

Keep the fun going with water sports or head to the spa for a relaxing treatment. The royal treatment continues in your suite that offers elegant décor in spacious settings and a fully stocked mini bar. We recommend the Jr. Suite Deluxe for families: it's big enough for everyone and the bathroom has a Jacuzzi. Couples love the adults-only Laguna Villa Suite which includes upgrades like a one-day free spa package, access to the Platinum Lounge, a private pool and reserved beach area!

This resort’s all-inclusive features include:

  • Accommodations as selected
  • All meals and snacks
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2007
Floors: 3
Total rooms: 672

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Resort Details

Dining

Over 10 unique onsite restaurants provide an unforgettable selection of delicious global cuisine.
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Amenities

Thanks to laundry service, daily housekeeping and Wi-Fi, you can embrace total luxury.
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Activities

Whether you are interested in tennis or more relaxing excursions, the resort has you covered!
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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 12943 reviews
  • 4.0 star tripadvisor rating
    Great family holiday!!

    So…. My Wife and I have discussed and reviewed this resort as both a family and as if we had visited as a couple. We’re fairly relaxed and don’t tend to complain, but will always praise service and facilities, giving credit and tip accordingly when due. We’ve been lucky enough to enough to travel to various countries all over the world both on a budget and with a little more expense spared. As a Family with an 8yr old and 14 yr old, this resort was fantastic!! Let’s remember that children’s opinions differ from our own. The kids were in awe of the size of the resort. They were constantly looking for and taking photos of the varied wildlife including Deer, Monkeys, Groundhogs, Coatis, Iguanas, Lizards, a snake and even a crocodile ( that we failed to see). The gardens were very well kept and all of the resort staff that we encountered were always polite and had a smile on their faces. They were always happy to help! In terms of the room, it was a little dated and it’d also be fair to mention the humidity and damp that we did experience. It didn’t’t ruin our holiday by any means but I had noticed a few reviews that recommended ‘damp rid’ or a similar product to keep clothes etc dry. We would take this advice next time, not only at this resort but any with similar climate. We didn’t spend a lot of time in the room but as a family, we would have appreciated a little more privacy. We had the basic deluxe room which had two double beds and a sofa bed in an open plan room. The bathroom was very spacious. All things considered, the food was average. The Kids loved it!!! They especially they enjoyed the breakfast buffet and the food in the Sport’s Bar (burgers, nachos, hot dogs, fries and paninis). We did eat at three of the A La Cartes - Mamma Mia (Great), La Vasqueira (Great) and Miso (OK). These were appreciated more by ourselves than the Kids and did feel a little rushed in terms of service. We then decided to stick to the buffet restaurants as it was just easier to eat without being on a time restraint. Before arriving we were considering upgrading to Platinum, a swim up room or even the family room. We decided not to and feel that we didn’t miss out at all. However, as a couple we may well consider an upgrade mainly for the quieter pool and access to shade (shade can be an issue). We all really enjoyed the entertainment around the pools during the day. It was great fun and great to see the Kids socialising and having fun with a mixture of Nationalities. The animation team were so accommodating and there was always something fun happening! We did a couple of trips booked with the sales reps around the pool. We were approached by Rich. He was just a little up towards the lobby way by the Taco cart. He was great!!! He booked the Dolphin experience for us which was amazing!!! We also wanted to snorkel with Turtles and the only trip he could offer included a cenotes tour that we were not interested in. However, he introduced us to another Rep that was opposite the shop on the entrance to the beach that booked us a private tour for this, which was also amazing! Both very reasonable and they had great and reliable intel on the weather. Beach was lovely to look at but a little rocky to enter. Not sharp rocky but can make you a little unstable if not confident in the sea. Lots of sunbeds available. We would definitely return as a family, wouldn’t rule out returning as a couple to the value. Hope this helps!

    Jun 20, 2024
  • 2.0 star tripadvisor rating
    A SCAM!

    A “5 Star hotel” with very old and destroyed furniture. The main issue during our stay was the horrible smell in the bathroom due to lack of maintenance and their dirty pipe. Believe me, from the first time we got into the room until the end, the bathroom smelled worse than a public one no matter how many times it was cleaned or if it was being used or not. Regarding the restaurants, you can see how “clean” one of the buffets was. This cockroach was next to our table, we informed one of the waitresses and she killed it and left it there for 20 minutes or more. She decided to pick it up when she saw me taking the picture. TOO LATE! If you want to pay for a dirty and stinky “5-star hotel” and get an “ I don’t care attitude” from their staff, just go ahead and book now!

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    Worst Resort I’ve Stayed At

    Poor customer service overall. Staff members give attitude for asking for basic things, such as coffee or towel. Common phrase I heard, “I’m the only one here” by staff members. Am I not allowed to ask for a coffee because you’re the “only one here?” Is it my fault you’re the only one here? I was not asking for immediate attention, just wanted a coffee, at some point while I’m there. And I get attitude. Clearly staff are overworked and they are taking out their anger on customers like myself. This happened a lot! Not once in the entire time I was at Princess did anyone ask if my family or I needed help or needed anything. You want something, you need to go ask or find it yourself. You cannot take any food “to go.” I’ve stayed at other resorts where I could get a to go tray and fill it up with whatever food I chose, not forced to sit and eat at the buffet or restaurants. Not here. And any room service is overpriced. Completely disorganized. You ask someone for information and they say one thing, then another says something different. I never knew what times or where the events were, the shuttle was not reliable, and for everything there was a line and then the line was not controlled so people would just walk up as if there was no line, just crowding. No by the pool service for food or drinks. There is no one walking around taking orders for food or drinks while you hang around by the pool. Bring your own water bottle, and/ or buy a “Princess Travel Mug” so when you do go to the bar, you ask for a double of whatever drink you want so you don’t have to walk back and forth to bar and make line every time you want a drink. Because the plastic cups they give when you grab a drink at the bar, are small and you’ll finish that drink by the time you get back to your spot. Thin walls. I could hear every step that the vacationers in the upstairs room took. I could hear when they moved their desk chair or flushed their toilet. No snack shack. If you want just some ice cream, or a muffin, or basic sandwich to have while you relax by the pool, there are no places available for that. You need to get changed to formal or casual (no bathing suits or flip flops) and either make a reservation at one of their restaurants days in advance or walk to the Buffett, far away from pools, to eat a snack. Basic coffee. No iced coffee, no latte, no americano, no cappuccino, etc. was told that platinum members have a special bar that may have iced coffee. I am not going to buy a timeshare just to get the option of iced coffee. Ive been to Cancun several times, stayed at different resorts each time. Worst resort I’ve stayed at, by far. I will not come back.

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    Shocking, Don't Go. Waste of money more like a 3 star

    This was our first time to the Grand Riveria Princess. On arrival the Deluxe Junior Suite was unbelievably dirty, I could write my name in the dust, I requested a king size bed to find 2 double beds pushed together, marks above the bed, dirty floor, toilet not cleaned, cig burns all over patio table, marks on the settee. Photos taken we went reception to be told go to the room someone will be there in 10 minutes. Some 3hrs 30 mins later still waiting a room. We eventually got a new room after 4 hours 15 minutes this room had a plaster on the bathroom door frame some 3 days later still there. The management reluctantly upgraded us to deluxe junior suite swim out room. This was ok the rooms are very dated and definitely the cleanliness off the rooms in this establishment need attention. The grounds are immaculate. The wildlife is amazing. The pool turned out clothing green don't take expensive swimwear it will get ruined. The concierge are a waste of time. Tui rep did try to help. Trips are very over priced. Food can be hit and miss, The Chill out is well worth paying for this had to be our best meal on the resort. Staff again are hot and miss, some are lovely. Nothing to much trouble. Whilst others are no tip no service attitude. I understand that tipping is a big thing in these countries. But surely you can tip after the service or end of the day etc. I definitely won't return to this hotel or recommend it. Definitely more a 3 star than a 5 star.

    Jun 18, 2024
  • 4.0 star tripadvisor rating
    Family Vaca 2024

    We traveled with our 4 children, in-laws, and brother in law and their 2 children in June 2024. 1. A huge shout-out to Marco in the Riviera Snack buffet. He went above and beyond with his service! Magic tricks for the kids at breakfast and a cake, candle and necklace for our daughter as she celebrated her 7th birthday during our stay. He made the kids week! 2. Martin who drove one of shuttles was also amazing, allowing the kids to ride up front on the cart which they looked forward to each day all week. Thank you, Martin! Overall, the staff was very attentive from the front desk to the bar tenders to the housekeeping crew. Well done by all! If we had to do it over again and had the knowledge we have now we would change a few things. Paying the extra for the Family Club swimout wasn't worth it. We would have rather stayed in the normal rooms on the 2nd or 3rd floor and bought the "Platinum" wristband that allows you to order room service for no fees. The food wasn't spectacular but was decent enough (spend your energy on the buffets or Mama Mia. The other restaurants weren't as great as we had hoped). Kid pool is pretty small and very secluded with no bar near so bring your drink with you. Tequila pool was good for both adults and kids and the beach was close to this pool so we spent majority of our time there. Shows in the theater at night were very entertaining.

    Jun 18, 2024