What We Love

  • The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.
  • The resort has 16 pools, 13 dining options and 13 bars.
  • The full-service spa offers Roman, Finnish and Turkish baths.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from downtown Playa del Carmen.
  • There’s a medical center with 24-hour on-call doctors.
Hotel Promotions
Honeymoon Inclusions.

Guests celebrating their honeymoon with us will receive:


*  Petit-Fours Platter (1 per stay)

*  One bottle of sparkling wine

*  Special dinner for Honeymooner

*  Late check out free of charge (Subject to availability)

*  Special decoration in the room                                                                                                                                                                              

*  Complimentary photo souvenir

*  Room with king size bed


Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maxium of 30 days before arrival date.  To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2025;05 Apr 2025 to 22 Dec 2027
Travel Dates: 23 Dec 2023 to 22 Dec 2025;23 Dec 2025 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Platinum Suite Amenities.

Guests staying in the Platinum Suite will receive:

• 24 Hour Room Service Yes

• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge Yes

• Access to an exclusive pool with waiter service (drinks only) Yes

• Nightly turn down service. Upon request Yes

• Use of bathrobes during entire stay, 2 pairs of slippers per room Yes

• Private Check-in with cold towel on arrival and Welcome Drink Yes

• Domestic, International & Premium brand Drinks ( Aged liquors, Wines and A la carte champagne not included ) Yes

• 1 Special Dinner. Upon request Yes

• Concierge Service in the Platinum Lounge Yes

• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge Yes

• Reservations for a la carte restaurants at Platinum Lounge Yes

• Discount on Green Fees at external Golf Course (Subject to Availability) Yes

• Discount on Spa Treatments ( single service items only ) Yes

• Reserved area on the beach with exclusive bar and waiter service (drinks only) Yes

• 1 Water Circuit at the Spa ( per adult, per week) - ( Adults Only 18 + ) Yes

• 1 Beach Bag with Princess Logo Yes

• Special Amenities in Room Yes

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 14 Jan 2025 to 22 Dec 2026
Travel Dates: 14 Jan 2025 to 22 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  National and selection of some International drinks included.
*  Fully equipped Fitness Centre
*  Daytime organized activities and Nightly Entertainment at the Princess Theater
*  Disco Lounge Areito (entrance and national & international drinks included)
*  Non-motorized water sports
*  Game Room
*  Archery ( 18 + )
*  Daytime Mini-Club (ages 4 – 12 years with swimming pool, outdoor patio with games, House club)
*  Tennis Courts
*  Paddle Courts
*  Multi use court (basketball, soccer, etc)
*  Introductory Scuba lesson in pool (1 lesson per person per stay)
*  Internal transportation
*  Free basic wireless internet connection in rooms and some areas at the hotel

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2027
Travel Dates: 23 Dec 2023 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Over 10 unique onsite restaurants provide an unforgettable selection of delicious global cuisine.
OnSite Dining
  • Green
    Buffet-style restaurant serving international cuisine.
  • La Fondue
    Swiss Thematic restaurant serving a la carte dishes. Dinner only.
  • La Hacienda
    Mexican restaurant serving a la carte dishes. Dinner only.
  • La Tortuga
    Buffet-style restaurant serving international cuisine.
  • La Vaqueria
    Grill restaurant serving a la carte dishes. Dinner only.
  • Las Olas
    Seafood restaurant serving a la carte dishes. Dinner only
  • Le Fleur
    International gourmet restaurant serving a la carte dishes. Dinner only 
  • Mama Mia
    Italian restaurant serving a la carte dishes. Dinner only.
  • Miso
    Asian restaurant serving a la carte dishes. Dinner only
  • Negresco
    Buffet-style restaurant serving international cuisine.
  • Thai Beach Club
    Restaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
  • Various Lounges/Bars
    - Areito
    - Poquito Pool Bar
    - GymBar (inside gym, energetic drinks not included)
    - Fantasy Pool Bar
    - Maya Pool Bar
    - Tequila Pool Bar
    - Chill Out Ibiza
    - Lobby Bar Riviera
    - Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
    - Bar Punta Bete
    - Bar Chactemal
Thanks to laundry service, daily housekeeping and Wi-Fi, you can embrace total luxury.
On-Site Amenities
  • Babysitting,Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf,Offsite†
  • Babysitting, Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Additional wedding packages are available.
    Please contact the onsite wedding coordinator for more information.

† Fees may apply

Whether you are interested in tennis or more relaxing excursions, the resort has you covered!
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 4 children's pools on-site.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 1 outdoor hot tub.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
  • Sauna
  • Spa †
  • Tennis court †
    There are 6 tennis courts on-site. 
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13267 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel!!!

    I just wanted to leave a review on the snack riviera buffet staff, Francisco de Asis has been a delightful server every morning of this holiday. Very attentive , polite , big smiles all the time, couldnt do enough for us. Drinks always full, plates cleared as soon as we were finished etc. He's a credit to the hotel! I will be leaving a more in depth review of the hotel as a whole in due course, but it's safe to say it's been a wonderful place to stay and would definitely recommend!

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great holiday

    A great ten days at Grand Riviera Princess. Worth noting that half of the resort is undergoing refurbishment through the end of the year but this didn't make a difference to my experience. A couple of the a la carte restaurants have been moved and one or two not available but otherwise the resort is fully functioning. I was staying in a Platinum Suite with a jacuzzi on the balcony. The view wasn't special but the room was spacious and well maintained. I enjoyed being whisked away on a golf cart at the entrance to private checkin at the Platinum area. Food was good. I ate at the Al a carte restaurants most nights and, with the exception of the Mexican restaurant, none disappointed. Poolside drinks service was a little inconsistent, and some days there was none at all. But the bar is in easy reach. Sadly there were people who reserved the Bali beds early in the day and then didn't occupy them, but there were plenty of loungers. Overall a good holiday.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    This place will scam you!!!!! BE WARNED!!!

    I would give it a 0 if i could. This place scammed us into paying a ridiculous cancellation fee for a spa treatment. Neither the spa nor the concierge would pick up our calls to cancel and then when we tried to dispute the charge they said they only keep records of calls if the receiving line picks up meaning we have no proof and they can charge the card on file. We tried to raise this issue to the resort concierge staff expecting some leniency or for them to work with us but instead we were met with hostility and no effort to reach any sort of resolution. Instead they kept repeating the same statement over and over and then we were left to pay the fee because we couldn't leave without it. BE WARNED it you stay here to never make any appointments because you can't cancel it and they WILL make you pay it. Felt incredibly scammed. Will be reporting to the Mexico version of BBB

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best holiday experience ever

    This place is absolutely amazing the resort, people, food, entertainment everything was spot on. Firstly a very big shout out to Ricardo in the gym who was fantastic. He made our stay very special and was a great personal trainer. Andrea in guest relations is a real gem. She is a true asset to the hotel. She really looked after us and made our stay extra special. The guys in the buggy like Sixto, Martyn, and all the rest were totally amazing. Honestly can't get more hard working cheerful people like them. All the bar staff, cleaners everyone was very very nice. The hotel is absolutely amazing and very very clean and hygienic. The staff work extremely hard in the heat to make your stay extra special. We recommend this hotel to everyone. Thanks guys for such a lovely experience and birthday. Aslam Iqbal

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not very good...

    There was nothing to do on the premises. The beach was full of seaweed. Half of the resort was closed. The food in the buffet and specialty restaurants were ok, if I was able to go elsewhere I would have. With nothing else to do, we booked an excursion at the resort to Tulum and a Cenote it was terrible. Tulum was narrated mostly in Spanish, fortunately I understood much of it although not fluent. However my fiancé and some others complained amongst each other, which was understandable. The Cenote we went to was pitiful, gross and uninviting. After the lunch on the excursion my fiancé got a terrible stomach virus. The evening entertainment was terrible not at all entertaining nothing like other resorts. Overall this resort in its current state was a waste of time. I will say all of the staff was great and the resort was exceptionally clean!

    Jul 05, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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