Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13263 reviews

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  This place will scam you!!!!! BE WARNED!!!

  I would give it a 0 if i could. This place scammed us into paying a ridiculous cancellation fee for a spa treatment. Neither the spa nor the concierge would pick up our calls to cancel and then when we tried to dispute the charge they said they only keep records of calls if the receiving line picks up meaning we have no proof and they can charge the card on file. We tried to raise this issue to the resort concierge staff expecting some leniency or for them to work with us but instead we were met with hostility and no effort to reach any sort of resolution. Instead they kept repeating the same statement over and over and then we were left to pay the fee because we couldn't leave without it. BE WARNED it you stay here to never make any appointments because you can't cancel it and they WILL make you pay it. Felt incredibly scammed. Will be reporting to the Mexico version of BBB

  Jul 07, 2025
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  The best holiday experience ever

  This place is absolutely amazing the resort, people, food, entertainment everything was spot on. Firstly a very big shout out to Ricardo in the gym who was fantastic. He made our stay very special and was a great personal trainer. Andrea in guest relations is a real gem. She is a true asset to the hotel. She really looked after us and made our stay extra special. The guys in the buggy like Sixto, Martyn, and all the rest were totally amazing. Honestly can't get more hard working cheerful people like them. All the bar staff, cleaners everyone was very very nice. The hotel is absolutely amazing and very very clean and hygienic. The staff work extremely hard in the heat to make your stay extra special. We recommend this hotel to everyone. Thanks guys for such a lovely experience and birthday. Aslam Iqbal

  Jul 07, 2025
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  Not very good...

  There was nothing to do on the premises. The beach was full of seaweed. Half of the resort was closed. The food in the buffet and specialty restaurants were ok, if I was able to go elsewhere I would have. With nothing else to do, we booked an excursion at the resort to Tulum and a Cenote it was terrible. Tulum was narrated mostly in Spanish, fortunately I understood much of it although not fluent. However my fiancé and some others complained amongst each other, which was understandable. The Cenote we went to was pitiful, gross and uninviting. After the lunch on the excursion my fiancé got a terrible stomach virus. The evening entertainment was terrible not at all entertaining nothing like other resorts. Overall this resort in its current state was a waste of time. I will say all of the staff was great and the resort was exceptionally clean!

  Jul 05, 2025
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  Amazing experience

  It was my first time staying at this Grand Princess Resort and the experience was super amazing. I would love to come back here in the future. 1. Room The room is spacious and has complete amenities. It is also equipped with a jacuzzi. The bed and pillow were comfortable. 2. Restaurant We mostly eat in the buffet restaurant. The food might be just so-so, but I enjoyed it. They also have a thematic restaurant where we can book and enjoy dinner. It was also a great experience. 3. Staff The staff is quite friendly and nice. 4. All inclusive resort You can get drinks and food for free. The bar near the beach was great. We can enjoy the view while drinking. 5. They have several swimming pools which we do not need to fight to find a place for sun bathing. 6. They have a kid club. 7. You can see some animals passing through the grass. It was great. Cons 1. The resort was so big. Somehow it was tiring to walk from the room to the restaurant for eating.

  Jul 03, 2025
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  Satisfactory

  We were a little hesitant going there due to the recent reviews. When we got there, we had great service. Without us even asking, we got upgraded to Premium. Not our room, but our bracelets. Although nice, I would not spend the money to upgrade to Premium. I had contacted the hotel before we got there because we had two birthdays to celebrate while there. I was told we would have little cakes on their birthday. That did not happen. After inquiring we did receive cakes, but the next day. Room cleaning, not the best, but sufficient. The buffet food was actually better than two of the ala carte restaurants.

  Jul 01, 2025