What We Love
- The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.
- The resort has 16 pools, 13 dining options and 13 bars.
- The full-service spa offers Roman, Finnish and Turkish baths.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from downtown Playa del Carmen.
- There’s a medical center with 24-hour on-call doctors.
- Accommodations as selected
- All meals and snacks
- Unlimited local alcoholic beverages, juices and soft drinks
- Internal transportation
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13078 reviews
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Oct 05, 2024A wonderful resort full of beautiful nature
The grounds here are absolutely stunning and full of amazing wildlife. If you want to experience a beautiful resort full of Mexican wildlife, an amazing experience for families, beautiful birds, wild deer roaming, Coaties, reptiles it’s just beautiful. The grounds here are just stunning.We have only been here 24 hours but can honestly say we are having a great time so far! Staff are so friendly, nothing is too much trouble. The Thai restaurant was great last night and great service too. We went to the foam party today and the staff worked so hard to make sure everyone was having a great time. Zumba class on the beach, great! Free water sports if you want it. Drinks very good. Air conditioning in room very efficient!.. I’ve just turned it off as was maybe too cold.! Beautiful palm trees, great margerhitas and everyone here seems to be having a fun time! Sea is beautiful and warm Not much seaweed on the beach and all in all great so far! Cheers 🥂😎
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Oct 04, 2024Worst experience
The worst experience in my life. Food is horrible, customer service poor, bad room facilities and first aid service is unacceptable as they couldn't provide a plaster when I injured my knee as it was no sign of the wet floor on the hallway. Beach is dirty and water smels of rotten eggs. Also, I was woke up the middle of night by a bad water lick from the silling in my bed and it took them 1,5 hours to provide me other room to sleep. After two days I've moved to other room as the air conditioning start licking and the floor was full of water. They just ruine my whole holiday. Please note, they have a lot of coati who are stilling the personal belongings from bags.
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Oct 03, 2024Superb
Beautiful hotel/resort. Staff very friendly and polite, exceptional service in all departments. The restaurants are all great especially enjoyed the miso Thai. Great suite with jacuzzi, housekeeping excellent. Pool area always very clean and tidy, with a great swim up bar.
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Oct 01, 2024Below our expectations.
This is a very honest review! I have stayed here in the past (about to years ago or more) and it was great! Now it's starting to show it's ago. The rooms are nice but the resort needs a refresh. Beware of the people in white shirts at the front desk. Aggressive people trying to get you to sit through a 90 minute presentation to sell you timeshares. My wife and I were approached and asked if we wanted a tour of the report since it was so big so we agreed. The next day they brought us to the sales office for some reason and was told we would have a "great opportunity" to save on future visits. We said not interested and only wanted the tour we were promised. They said we will have one after breakfast. The "tour" was only to their vip area (additional cost) and back to the sales office where they were super pushy and wouldn't take no. We said it a couple times and they kept going. Avoid the tours. Keep in mind that they are always trying to push you into the presentations by saying they will upgrade your bands to the black ones or give you a "tour" AVOID THIS! BOOK YOUR EXCURSIONS WITH THE GUYS BY THE MAIN POOL!!! the team at the lobby are over priced! the team by the pool (Yellow shirts) ara amazing!! saved us money and recommended best days for us based on upcoming weather. Richie and Christian were amazing! The buffet was alright but definitely go for the ala carts. This resort used to give you a lot more for your money but as everything else times have changed and need to make money where they can. It's a good report if you can get a deal. I would still recommend as we will had a lot of fun but these are some things to watch out for.
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Oct 01, 2024Bad Hotel.
This hotel was my first bad experience in Mexico! the entire facility needs maintenance, is really hot in every place that you go. The A/C on the rooms never cool down, we were a family with 5 rooms in all the rooms was like that. We reported and nothing was fix. On my room the door lock was locked 3 times because the pill was drained. On the restaurants you cannot make a reservation for the entire family, most of the times we were seat separate, not even close. The worst is the animals called "coaties" they live all around the hotel and you need to secured your stuff because they opened bag and thinks looking for food, you cannot drink or eat outside because these animals, on top of that they piss and poop inside jacuzzi on the rooms so you never can use it. I have to mention that the people working here were super nice and friendly. But I don't recommend this hotel for any one specially with kids. The Kid club is only for people who book a room on the club, and if your want to use the pool for the kids you need to pay a $16 dollars daily feed for each person. The rest of the facility don't have a pool for kids, I mean with water fountain and stuff for kids.