What We Love
- The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.
- The resort has 16 pools, 13 dining options and 13 bars.
- The full-service spa offers Roman, Finnish and Turkish baths.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from downtown Playa del Carmen.
- There’s a medical center with 24-hour on-call doctors.
- Accommodations as selected
- All meals and snacks
- Unlimited local alcoholic beverages, juices and soft drinks
- Internal transportation
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11114 reviews
Amazing Resort & Great Staff!
This was my first time in Mexico and I stayed back in mid February to avoid the harshness of the Canadian winter and had the Laguna Villa Suite. Immediately after getting on to the coach at the airport, you’re offered refreshments, margarita or a beer which is great. I booked through WestJet Vacations and the process was so simple. Upon arriving at the hotel, you’re greeted with wonderful staff who are happy to take your bags as you get off the bus. Check in was quick and easy and you were offered a glass of champagne. Upon getting to the room, I was greeted with a bottle of champagne on ice, a bowl of fruit, a bottle of tequila, rum and vodka. As well as a daily stocked mini bar fridge. The room is big and spacious and includes a programmable safe as well as a jacuzzi tub and an outdoor shower that features Spanish tiling, which is absolutely beautiful. Your concierge is decided upon the room tier that you booked for me the concierge was the platinum and up level and was conveniently located just outside my villa. Unfortunately however, upon calling them to make my dinner reservation for the Italian restaurant, what I wouldn’t find out till later is that they had booked me in to the Sushi restaurant instead. Not a big deal, just would’ve been nice to know. The grounds are well maintained and have natural wildlife, including your average house cats. There was also a 45 minute spa package with the room I booked and oh my god, it was the best massage I’ve ever had in my life. The bars are always serviced by the friendliest staff which is nice considering I did travel alone, so it was easy to talk to them. There are plenty of cigar options here as well if that’s your thing. Every night they have a show going on at the Center of the resort so there is plenty of entertainment going on throughout the day and night. The only negative I could think was not being able to bring a guest back to my room, yes we both had wristbands just not the same colour. We were stopped by security and they said it was because they had a lower tier wristband than I did. Which doesn’t make sense to me as I just wanted the guest to sit on my balcony and have a drink with me, I tried explaining this but they told me no. That was the only downside to this otherwise wonderful resort. Overall the food was good, nothing special, but good. The room service food you can pass on, does not seem to be the freshest. If you’re looking for fun things to do off the resort I’d recommend checking out a guided tour of Chichen Itza and the Hubiku Cenote. Chichen Itza is full of such vast history and was extremely hot the day that I went I’m pretty sure it was +36 degrees Celsius with the blaring sun, so please make sure that your skin is covered with sunscreen! The Hubiku Cenote was super cool to see, after swimming in the natural sink hole, I went to the tequila museum they have on site where they grow the blue agave plants and actually bottle the tequila there. Once there you’re greeted with an assortment of flavoured tequila shots, butterscotch, chocolate, coffee, mint, etc. The entire trip was fun and I will absolutely go back to the Grand Riviera Princess!
Horrendous experience 😡😡😡 NEVER AGAIN
Having saved up all year for a dream holiday in Mexico how wrong was I about this hotel. It’s taken me so long to write this review as I have had a claim in with TUI since last July and they have just replied with one big FOB OFF !!!!!!! When we landed at Cancun Airport and got our coach transfer we were all handed a letter as we boarded the coach informing us about reported cases of Cyclospora and infection caught by a parasite. We stayed here from 30th June TIL 14th July 2019 and on day 2 of the holiday I became ill. At first I thought it was sunstroke but then I had diarrhoea, cold sweats, stomach cramps and after 5 days in bed and only drinking cold water I had to see the hotel doctor. I had lost about half a stone ( ON AN ALL INCLUSIVE HOLIDAY 😮😮 ) She confirmed I had caught a bug called Cyclospora ( a parasite type bug ) or Gastroenteritis She said if I hadn’t gone to see her I would of ended up in hospital as I was so dehydrated. I spoke to the hotel holiday reps who were in all fairness helpful and even they said I had to put a claim in. They also informed me that other guests had been ill and that they had to close certain pools because some peoples blonde hair had turned green and people had been sick in the pool. In the final letter of correspondence from TUI they and the hotel have completely denied any knowledge of any sickness bugs or Cyclospora as it was commonly known at this hotel. What an absolute joke !!!!!!! I would never recommend TUI or This hotel to anyone unless you want to be ill. I am currently seeking legal advice as BOTH TUI and the hotel were well aware of issues here and did nothing about them. I have enclosed a copy of the letter handed to us on boarding the coach.
This resort was unreal. We purchased it on cheap Caribbean and we were not expecting much (since it was almost too Affordable) and when we arrived we were immediately greeted with the most hospitable service (champagne etc). Our room was clean and had beautiful views. The food options were GREAT! (Said no one at an all inclusive resort). It was just what we needed to relax and escape for a week. I can’t wait to come back here again!!! Highly recommend- not one bad thing.
Una fresada por favor
Family had a blast. Great family entertainment during the evenings. Tons of wildlife on the property that my kids loved to see daily. Kids weren’t interested in the family club but we did use the amenities during family time as well. Bartenders were all great. Many staff were very allergy aware and one bartender didn’t want to serve me vodka since i have celiacs but I insisted ;) kids had daily frozen strawberry drinks by the beach and servers were always super friendly.
Had a nice all-inclusive holiday. There are few caffe's, restaurants to choose from - you can find European and Mexican cuisine. Lovely Italian restaurant - be sure to book in advance. Different pool areas - some more noisy and crowded while others are quiet; perfect for relaxing and reading a book in the sun. You can book your excursions at the hotel - plenty to choose from. I enjoyed most the trips to Chitchen Itza, Cenote's (sinkholes) and Tulum. Very friendly staff, don't forget tips! :-)