What We Love

  • The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.
  • The resort has 16 pools, 13 dining options and 13 bars.
  • The full-service spa offers Roman, Finnish and Turkish baths.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from downtown Playa del Carmen.
  • There’s a medical center with 24-hour on-call doctors.

Hotel Promotions
Honeymoon Inclusions.

Guests celebrating their honeymoon with us will receive:


*  Petit-Fours Platter (1 per stay)

*  One bottle of sparkling wine

*  Special dinner for Honeymooner

*  Late check out free of charge (Subject to availability)

*  Special decoration in the room                                                                                                                                                                              

*  Complimentary photo souvenir

*  Room with king size bed


Terms and conditions:  Proof of marriage is required at check-in.  Available for clients married within a maxium of 30 days before arrival date.  To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2025;05 Apr 2025 to 22 Dec 2027
Travel Dates: 23 Dec 2023 to 22 Dec 2025;23 Dec 2025 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Platinum Suite Amenities.

Guests staying in the Platinum Suite will receive:

• 24 Hour Room Service Yes

• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge Yes

• Access to an exclusive pool with waiter service (drinks only) Yes

• Nightly turn down service. Upon request Yes

• Use of bathrobes during entire stay, 2 pairs of slippers per room Yes

• Private Check-in with cold towel on arrival and Welcome Drink Yes

• Domestic, International & Premium brand Drinks ( Aged liquors, Wines and A la carte champagne not included ) Yes

• 1 Special Dinner. Upon request Yes

• Concierge Service in the Platinum Lounge Yes

• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge Yes

• Reservations for a la carte restaurants at Platinum Lounge Yes

• Discount on Green Fees at external Golf Course (Subject to Availability) Yes

• Discount on Spa Treatments ( single service items only ) Yes

• Reserved area on the beach with exclusive bar and waiter service (drinks only) Yes

• 1 Water Circuit at the Spa ( per adult, per week) - ( Adults Only 18 + ) Yes

• 1 Beach Bag with Princess Logo Yes

• Special Amenities in Room Yes

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.

Applicable Dates:
Booking Dates: 14 Jan 2025 to 22 Dec 2026
Travel Dates: 14 Jan 2025 to 22 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All Inclusive Includes:

*  All inclusive 24 hours.
*  Breakfast, lunch, dinner and snacks
*  National and selection of some International drinks included.
*  Fully equipped Fitness Centre
*  Daytime organized activities and Nightly Entertainment at the Princess Theater
*  Disco Lounge Areito (entrance and national & international drinks included)
*  Non-motorized water sports
*  Game Room
*  Archery ( 18 + )
*  Daytime Mini-Club (ages 4 – 12 years with swimming pool, outdoor patio with games, House club)
*  Tennis Courts
*  Paddle Courts
*  Multi use court (basketball, soccer, etc)
*  Introductory Scuba lesson in pool (1 lesson per person per stay)
*  Internal transportation
*  Free basic wireless internet connection in rooms and some areas at the hotel

Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Applicable Dates:
Booking Dates: 14 Apr 2023 to 22 Dec 2027
Travel Dates: 23 Dec 2023 to 22 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Over 10 unique onsite restaurants provide an unforgettable selection of delicious global cuisine.
OnSite Dining
  • Green
    Buffet-style restaurant serving international cuisine.
  • La Fondue
    Swiss Thematic restaurant serving a la carte dishes. Dinner only.
  • La Hacienda
    Mexican restaurant serving a la carte dishes. Dinner only.
  • La Tortuga
    Buffet-style restaurant serving international cuisine.
  • La Vaqueria
    Grill restaurant serving a la carte dishes. Dinner only.
  • Las Olas
    Seafood restaurant serving a la carte dishes. Dinner only
  • Le Fleur
    International gourmet restaurant serving a la carte dishes. Dinner only 
  • Mama Mia
    Italian restaurant serving a la carte dishes. Dinner only.
  • Miso
    Asian restaurant serving a la carte dishes. Dinner only
  • Negresco
    Buffet-style restaurant serving international cuisine.
  • Thai Beach Club
    Restaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
  • Various Lounges/Bars
    - Areito
    - Poquito Pool Bar
    - GymBar (inside gym, energetic drinks not included)
    - Fantasy Pool Bar
    - Maya Pool Bar
    - Tequila Pool Bar
    - Chill Out Ibiza
    - Lobby Bar Riviera
    - Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
    - Bar Punta Bete
    - Bar Chactemal
Thanks to laundry service, daily housekeeping and Wi-Fi, you can embrace total luxury.
On-Site Amenities
  • Babysitting,Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf,Offsite†
  • Babysitting, Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Additional wedding packages are available.
    Please contact the onsite wedding coordinator for more information.

† Fees may apply

Whether you are interested in tennis or more relaxing excursions, the resort has you covered!
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 4 children's pools on-site.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 1 outdoor hot tub.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
  • Sauna
  • Spa †
  • Tennis court †
    There are 6 tennis courts on-site. 
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 13272 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A perfect first solo trip to sunny Mexico!

    Overall, this hotel is brilliant. Yes there is some construction work going on (which you’re made aware of prior to booking), however the hotel is huge so it doesn’t feel like you’re missing out on anything that’s closed. There is music on around the pools, entertainment, and constant tropical animal noises so be prepared there is construction going on, but it didn’t hinder my stay at all. The entertainment was good, I loved the Mexican singers around the pools in the day time, the evening entertainment was also great- particularly the Mexican themed night! In my opinion the food is okay, not amazing. The buffets are filled with options so there’s something for everyone, and there are a few a la carte restaurants available. The food in these is similar to buffet standard, but again you’re at an all inclusive hotel. The stand out for me was the BBQ on the beach from 12-3, I went here daily and I loved it! The rooms are comfortable, bed is huge! The fridge and shampoo etc is restocked daily and the cleaners do a fantastic job. The seaweed is a shame but can’t be helped, and people work hard to clear it daily, although even if the beach is cleared it is still in the sea (it’s also a little smelly!). The beach area is lovely and they offer massages, beach volley ball and there is a bar there. One day at lunch there was a band and they were brilliant. The staff are fantastic and nothing seems to much; from the bar staff to breakfast to reception. They will make you any cocktail, and they will get you drunk!!! Also the wildlife is fantastic!!! Daily I saw deer, coatis, iguanas, hundreds of beautiful birds- this is such an added bonus for this hotel as others I met said their hotel has no wildlife ! I went here on a solo trip and the hotel had everything I needed to feel safe, relaxed, comfortable, not bored and not lonely! Tip- I booked Coco Bongo with the guys in the hotel who were really great at organising it and contacting me (would highly recommend). Any other trips, you can book for much cheaper than what the hotel/ Tui offer on the app Viator!

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible

    to accommodate us with our Looks like a war zone with ongoing construction extremely dangerous because of huge demolition of buildings and huge holes in the ground a lot of dirt that wind blows in the pools ,the pools aren’t maintained and the filters are off ,the ocean has no access because of tons of seaweed outside on the beach and 15 -20 feet in the water ,the resort is short staffed,the company business model is to trim down on labor and it affects service in all areas, opossums all over the place including pool area comfortably walking around to drink and eat from leftover cups and food .the place is garbage and huge waste of money and nothing compared to what it used to be 5-6 years ago.I was there for 14 nights with my girlfriend and for the first 10 days there were no lifeguards at the pools and the beach and the resort has families with little kids that play in the pools.No one could go in the ocean because of the seaweed and the beaches were empty.

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Princess Rivera

    It’s been a long time since last holiday so for 1100 £ 7 nights is a good deal, the place is very big with golf carts going back and fourth that drop you anywhere on site, talking of sites split down the middle of complex is green netting as a big refurbishment is going on, you can hear generators and drills but it’s not that bad and if you hang out on beach you don’t hear anything, the beaches are covered in seaweed and despite lots of workers trying to rake it all up they never will win, it didn’t bother me as i waded past it and there’s cleanish sea water, I was told only place to go to avoid seaweed is a small island off of Cancun, the food buffets are amazing and the vast array of deferent food was incredible morning lunch and dinners so good 😊 the place is kept so clean and there’s a bus that can take you to player del carman, this town is very safe and lots of shops and restaurants, so many tours to choose from, I went to some Mayan ruins called ek balam and was amazing and you can climb all the pyramids legally the they drive you to a beautiful cenote for a cooling swim and lunch 😊 if I was flying from London I’d go premier as the seats are tiny so I upgraded for flight home, over all fantastic holiday 👍

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel!!!

    I just wanted to leave a review on the snack riviera buffet staff, Francisco de Asis has been a delightful server every morning of this holiday. Very attentive , polite , big smiles all the time, couldnt do enough for us. Drinks always full, plates cleared as soon as we were finished etc. He's a credit to the hotel! I will be leaving a more in depth review of the hotel as a whole in due course, but it's safe to say it's been a wonderful place to stay and would definitely recommend!

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great holiday

    A great ten days at Grand Riviera Princess. Worth noting that half of the resort is undergoing refurbishment through the end of the year but this didn't make a difference to my experience. A couple of the a la carte restaurants have been moved and one or two not available but otherwise the resort is fully functioning. I was staying in a Platinum Suite with a jacuzzi on the balcony. The view wasn't special but the room was spacious and well maintained. I enjoyed being whisked away on a golf cart at the entrance to private checkin at the Platinum area. Food was good. I ate at the Al a carte restaurants most nights and, with the exception of the Mexican restaurant, none disappointed. Poolside drinks service was a little inconsistent, and some days there was none at all. But the bar is in easy reach. Sadly there were people who reserved the Bali beds early in the day and then didn't occupy them, but there were plenty of loungers. Overall a good holiday.

    Jul 08, 2025
Hotel Advisories
  • AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
General Policy
  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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