Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13272 reviews

• 

  A perfect first solo trip to sunny Mexico!

  Overall, this hotel is brilliant. Yes there is some construction work going on (which you’re made aware of prior to booking), however the hotel is huge so it doesn’t feel like you’re missing out on anything that’s closed. There is music on around the pools, entertainment, and constant tropical animal noises so be prepared there is construction going on, but it didn’t hinder my stay at all. The entertainment was good, I loved the Mexican singers around the pools in the day time, the evening entertainment was also great- particularly the Mexican themed night! In my opinion the food is okay, not amazing. The buffets are filled with options so there’s something for everyone, and there are a few a la carte restaurants available. The food in these is similar to buffet standard, but again you’re at an all inclusive hotel. The stand out for me was the BBQ on the beach from 12-3, I went here daily and I loved it! The rooms are comfortable, bed is huge! The fridge and shampoo etc is restocked daily and the cleaners do a fantastic job. The seaweed is a shame but can’t be helped, and people work hard to clear it daily, although even if the beach is cleared it is still in the sea (it’s also a little smelly!). The beach area is lovely and they offer massages, beach volley ball and there is a bar there. One day at lunch there was a band and they were brilliant. The staff are fantastic and nothing seems to much; from the bar staff to breakfast to reception. They will make you any cocktail, and they will get you drunk!!! Also the wildlife is fantastic!!! Daily I saw deer, coatis, iguanas, hundreds of beautiful birds- this is such an added bonus for this hotel as others I met said their hotel has no wildlife ! I went here on a solo trip and the hotel had everything I needed to feel safe, relaxed, comfortable, not bored and not lonely! Tip- I booked Coco Bongo with the guys in the hotel who were really great at organising it and contacting me (would highly recommend). Any other trips, you can book for much cheaper than what the hotel/ Tui offer on the app Viator!

  Jul 14, 2025
• 

  Horrible

  to accommodate us with our Looks like a war zone with ongoing construction extremely dangerous because of huge demolition of buildings and huge holes in the ground a lot of dirt that wind blows in the pools ,the pools aren’t maintained and the filters are off ,the ocean has no access because of tons of seaweed outside on the beach and 15 -20 feet in the water ,the resort is short staffed,the company business model is to trim down on labor and it affects service in all areas, opossums all over the place including pool area comfortably walking around to drink and eat from leftover cups and food .the place is garbage and huge waste of money and nothing compared to what it used to be 5-6 years ago.I was there for 14 nights with my girlfriend and for the first 10 days there were no lifeguards at the pools and the beach and the resort has families with little kids that play in the pools.No one could go in the ocean because of the seaweed and the beaches were empty.

  Jul 14, 2025
• 

  Princess Rivera

  It’s been a long time since last holiday so for 1100 £ 7 nights is a good deal, the place is very big with golf carts going back and fourth that drop you anywhere on site, talking of sites split down the middle of complex is green netting as a big refurbishment is going on, you can hear generators and drills but it’s not that bad and if you hang out on beach you don’t hear anything, the beaches are covered in seaweed and despite lots of workers trying to rake it all up they never will win, it didn’t bother me as i waded past it and there’s cleanish sea water, I was told only place to go to avoid seaweed is a small island off of Cancun, the food buffets are amazing and the vast array of deferent food was incredible morning lunch and dinners so good 😊 the place is kept so clean and there’s a bus that can take you to player del carman, this town is very safe and lots of shops and restaurants, so many tours to choose from, I went to some Mayan ruins called ek balam and was amazing and you can climb all the pyramids legally the they drive you to a beautiful cenote for a cooling swim and lunch 😊 if I was flying from London I’d go premier as the seats are tiny so I upgraded for flight home, over all fantastic holiday 👍

  Jul 12, 2025
• 

  Great hotel!!!

  I just wanted to leave a review on the snack riviera buffet staff, Francisco de Asis has been a delightful server every morning of this holiday. Very attentive , polite , big smiles all the time, couldnt do enough for us. Drinks always full, plates cleared as soon as we were finished etc. He's a credit to the hotel! I will be leaving a more in depth review of the hotel as a whole in due course, but it's safe to say it's been a wonderful place to stay and would definitely recommend!

  Jul 11, 2025
• 

  A great holiday

  A great ten days at Grand Riviera Princess. Worth noting that half of the resort is undergoing refurbishment through the end of the year but this didn't make a difference to my experience. A couple of the a la carte restaurants have been moved and one or two not available but otherwise the resort is fully functioning. I was staying in a Platinum Suite with a jacuzzi on the balcony. The view wasn't special but the room was spacious and well maintained. I enjoyed being whisked away on a golf cart at the entrance to private checkin at the Platinum area. Food was good. I ate at the Al a carte restaurants most nights and, with the exception of the Mexican restaurant, none disappointed. Poolside drinks service was a little inconsistent, and some days there was none at all. But the bar is in easy reach. Sadly there were people who reserved the Bali beds early in the day and then didn't occupy them, but there were plenty of loungers. Overall a good holiday.

  Jul 08, 2025