Grand Riviera Princess All Suites Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13295 reviews

• 

  Never going back again.

  Horrible place to stay. They charge me extra $$ for my son because they consider 14 years old children as an adult. The bathroom wasn't working properly.

  Aug 25, 2025
• 

  Ruined our 30th anniversary

  We went to your resort at the end of April, the month before your renovations were to commence. It was extremely important to us as it was our 30th anniversary, we paid full price and upgraded to a swim out suite. Your renovations started early with no warning to guests. We were placed in a family section room with broken facilities which is not what we booked. After speaking to several staff, we were finally moved to the area we had originally booked, however it was directly across from the renovations and we had to listen to construction all week. We were yelled at by staff several times for going "out of bounds" when there were no signs or notices in place. We were told we only had access to 3 restaurants and the sports bar (which was one of the only few we could find open) told us if we wanted anything to eat or drink from there they would charge it to our room. Since returning we have been trying to lodge a complaint and discuss some sort of compensation for absolutely ruining what should have been a wonderful 30th anniversary trip. We have been ghosted by your hotel and your manager. I would appreciate if you would reach out to me privately to discuss this further.

  Aug 25, 2025
• 

  Great!

  The experience that my family and I had was excellent! The food was extremely good and always fresh! The pools were great! The staff were so kind and helpful! I would gladly go here again!

  Aug 22, 2025
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  Good stay you should travel here.

  Food was really good at the restaurants the all you can eat buffet was just good. Rooms are nice staying on the family side with a step out to the pool is really nice.

  Aug 17, 2025
• 

  Good hotel

  Review We stayed at the grand riverea for our honey moon/baby moon, we had originally booked the grand sunset princess , we were not informed by our booking sight (love holidays ) of the sunset closure but was reassured we would be accommodated at the sister hotel. I was slightly worried having read the reviews prior and did second guess if we should cancel and book elsewhere but I’m glad we didn’t. On arrival we were promptly checked in and offered a welcome drink, then taken to our room by cart. The rooms are spacious but as you’ll see in other reviews the hotel is rough around the edges and could do with being updated ( which I assume will happen after the renovations in the other hotel) non the less this did not impact our holiday but it was a shame we didn’t get to see the hotel operating at the best way . We didn’t see much of the renovation but I guess this is pot luck as to where your room is. Seems like certain sections of the main lobby is patched up to provide makeshift bars /arers . We had a swim up room which I would absolutely recommend as this just made it feel extra special and more private having our own little section to chill. The buffets were great and had loads of options as well as different themed nights . We tried two different restaurants (I would have liked to try more but pregnant means being unable to eat certain foods). Mamma Mia and the grill - both were great but nothing exceptional we preferred the buffet. The staff is what we feel really made the stay special. My biggest peice of advice is to PLEASE tip your staff, tipping isn’t mandatory nor enforced but you can read why tipping is so important in Mexico, you might think because it’s an all inclusive you don’t need too but please reconsider. we tipped everyone the bar staff(every round!!) the waiters , the chofer , the front staff, the maids, the mini bar restocker or just anytime staff provided a good service . The positives of tipping is we really got an element of special treatment by staff, remembering our names, our orders and going above and beyond to make sure we were happy and comfortable wherever we were from the poolside to the bar and like I say this really made our holiday special. The seaweed… it is what it is. It’s seaweed season . I would recommend going to the beach early /later in the day when it’s not too warm as this is when I found the smell to be too strong. You can’t smell it at the main part. We also booked an excursion whilst in the resort, I would highly recommend the cave exploring/snorkelling one it was amazing. There’s people walking around offering different things but there not pushy or annoying like some places and take no thank you as the final answer. In summary rough around the edges but great stay.

  Aug 17, 2025