Paradisus Grand Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3143 reviews

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  Facilities good; pricing misleading; concierge not worth cost

  Our room was beautiful and plenty of space for the 4 of us; I don’t think the family concierge was worth the additional cost as it really only got us dinner reservations. My primary issue is that I tried to book via their app (downloaded just to book) as rates were cheaper (was overall showing over $1000 cheaper) but the app wouldn’t take my card. Yet the same card worked to book at the more expensive rate via the website. I contacted them and was told they would give a 5% discount (still not even close to the difference) and then someone else told me I they would not change the rate.

  Jan 01, 2026
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  Super family friendly and above expectations!

  We’re parents in our early 40s with a very energetic almost-four-year-old, we like to eat and drink well, and we have high expectations (but we’re not unreasonable monsters). Paradisus Grand Cana genuinely exceeded them. This place is exceptional for kids—and not in a boring, babysitting way. During our stay there was a surprise pirate party with multiple bounce houses, foam parties at the water park, and nonstop activities that felt intentional, not slapped together. Over Christmas, they went all out: shows, Santa, elves, the Grinch—fully costumed, fully committed, zero lazy energy. The Christmas Eve buffet casually included tomahawk steaks and lobster, because apparently they understood the assignment. Our family concierge, Carolina, was phenomenal—culminating in a bubble balloon jacuzzi bath surprise for our son, which instantly made her his favorite human. The water park was clean and well maintained, the beach was lovely, and discovering Fun Republic (carousel, indoor play space, more chaos) was an unexpected win. There’s even more for older kids—we just ran out of stamina before the resort did. Food? Better than expected, and we have expensive taste. Nothing over-salted, solid seasoning, and while not every dish was a home run, there was always something good. Drinks were good but bartender-dependent—standard all-inclusive math. Our room was fantastic: large, modern, quiet, extremely comfortable. We slept great. The corner swim-up room was worth every penny. Pools were a bit cold, but that’s winter math, not a resort problem. Bottom line: if you’re traveling with young kids, still want quality food and comfort, and don’t want to sacrifice your sanity—this place gets it. We’ll 100% be back next year.

  Dec 31, 2025
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  Great vacation overall

  Swim up pool is a no brainer. Ask for garden view if you need privacy with the pool. The snack bars have a variety of options for lunch/dinner. Room service is excellent, they have options that are not on the menu and the service is fairly quick.

  Dec 30, 2025
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  Disappointing Experience for a Paradisus Brand vacation

  As a long-time guest of the Paradisus brand (with excellent past experiences in Mexico), I was shocked by the lack of management oversight and the general service apathy at Paradisus Grand Cana. We stayed for 6 nights with two older teenagers, and while the physical property has potential, the operational execution is a failure. The good: we stayed in 2 swim-up suites and they were nice. The bad: 1. The "Reservation Ghosting" & Artificial Scarcity The most frustrating aspect of the stay was the dining situation. There is a clear strategy of "artificial scarcity" occurring. Most days, you are told no reservations are available. However, we walked by Mangu one evening to find it nearly empty (only 3 tables occupied). When we asked to be seated, we were refused for "lack of reservation." We checked back 30 and 60 minutes later—the restaurant remained empty, yet they still wouldn't seat us. It is evident the resort is under-staffing their venues and simply closing off tables rather than serving guests. 2. Food Quality & Hygiene Issues The Standout: Sal was the only restaurant that met the brand's 5-star promise. The food and service there were good. The Rest: Most other venues were mediocre at best. Our experience at Surf and Turf involved a one-hour wait for a table followed by a dismal meal, made worse by cats running freely through the dining area. Beach Dining: Aqua Marina provided very average food that did not reflect a premium all-inclusive price point. 3. Total Failure in Special Occasion Planning I coordinated with the hotel week in advance for my husband’s birthday, requesting a simple cake and balloons. Despite my follow-ups, nothing was ready. The balloons finally appeared in our room five days late on our final day of the trip. At that point, it wasn't a "celebration"; it was a reminder of their lack of attention to detail. 4. Non-Existent Concierge Service We were assigned a concierge upon arrival, whom we saw for exactly 10 minutes. For the remaining 6 days, he was a ghost. May be if you choose "Family Concierge" it would be better, but i am not confident. 5. Lack of Atmosphere If you want entertainment, go next door. We visited Melia Caribe Beach (technically a lower-tier property) and fount it had a much better atmosphere—live music, dancing, and high energy every night. Paradisus was quiet, boring, and lacked any sense of "vacation" spirit beyond the Kicks bar. Management Takeaway: The leadership at this property seems indifferent to guest feedback. If you are expecting the high standards of Paradisus Mexico, you will be disappointed. This resort is coasting on its brand name while delivering 3-star service. The price for vacation for 2 suites was very high and definitely not worth the money paid.

  Dec 30, 2025
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  Excellent Family Vacation

  We spent a wonderful 8 days away together as a family of 5. Endless fun drinks, gorgeous pools, luxurious rooms, restful nights. Food was a 3.75/5 (quality and taste at buffet was better than at the restaurants), service at most bars and restaurants was a 3.5/5, all else was outstanding.

  Dec 30, 2025