Resort Details
- AndiamoA la carte Italian cuisine.
- El PescadorFront ocean view dinner.
- Equinox BarWith outstanding ocean views in a sophisticated and
relaxed lounge environment, this adults only section
is available for guests staying at Premier Ocean Front.
If guests are staying in a different room category, they
can access this area by paying a fee. - Frida Mexcan KitchenMexican gourmet menu for dinner.
- Lobby BarFront ocean view bar, offers live music at night. Beers, cocktails, wine and soft drinks.
- Munchies Snack BarEnjoy an exquisite pizzas, hamburgers, hotdogs and nachos.
- Pool BarThere is nothing more refreshing on a warm, sunny day, than sipping cocktails and nibbling on appetizers at our snack service at the pool and beach.
- Reef Bar
- Sports BarEnjoy your favorite cocktail or beer and your favorite sports.
- Veranda RestaurantIt serves delicious international and Mexican buffet breakfast. Special themed buffet dinners during the week.
- Car Rental Services†
- Child programs
- Conference facilities†
- Exercise gym†
- Live entertainment
- Meal plan available
- Medical Facilities Service†
- Room service
- Spa†
- Travel agency†
- Car Rental Services†
- Child programs
- Conference facilities†
- Exercise gym†
- Live entertainment
- Meal plan available
- Medical Facilities Service†
- Room service
- Spa†
- Travel agency†
- Water sports
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Pool2 swimming pools, including a rooftop pool.
- Diving †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4873 reviews
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Jun 17, 2025Nice location not great experience
When we first arrived there was no electricity until 7pm, we had no a/c which is very necessary in the summer in PV, we couldn't charge our phones, it was very disappointing. We were promised some chocolate strawberries, they didn't arrive on the day they promised we had to check on them again. When they finally arrived, it was a plate with 4 strawberries! One for each of us. We went to eat at the seafood restaurant, the schedule said they were opened until 4:30pm we arrived at 4:12pm and they didn't let us in because the kitchen was too backed up, if they know this happens why don't they change the schedule so they have enough time to get orders out. We stayed 4 night and the 4 small elevators were not all working, one day one was out, the next day another, but 1 day none of them were working! We had to walk up to the 10th floor! The room service takes an hour, and the baggage carriers too I guess. We waited for 30 min at 11am because we didn't want to wait until 12pm when everyone was going to be checking out and they never arrived. Overall it's a nice location, the hotel is nice but there are a lot of little things that add up and make it very frustrating.
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May 28, 2025vacations to explore puerto vallarta
is great that a company like yours do all this inclusive promotions, so families have the opportunity to travel to differents cities, country , and know places.
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May 22, 2025
Puerta Vallarta
Enjoyed our time today at the beach bar. The shining star of the staff has been Eduardo Tinocc. Only his 3rd day and excels with customer service beyond all others. Beautiful beach setting. Overall good but food could be alot better and more variety.
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May 21, 20255 day stay here. 2/5 stars.
The view and beach are excellent. 5/5 stars. The customer service…a 2. Most people that work at the resort do not speak any English at all and it can feel very isolating sometimes being an American. The food is. 1/5. Every place we went, the food was not up to par with pretty much any other resort I have ever stayed at. Most of the meats tasted like plastic or were microwaved before served. Ordered a Caesar salad and only got lettuce and string cheese, not Caesar lol and ordered a bbq burger and got no barbecue. Room was only cleaned once out of the five days that I was there and room service only came twice during the week when requested. Isabel was quite lovely to talk to who worked in members. Drinks were served wonderful.
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May 13, 2025
Grand Park Royal
Many negative aspects, starting with the unpleasant smell, especially in the elevators and rooms. Children are not allowed in the Italian restaurant, and it's not possible to sit on lounge chairs on the sand.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.