Grand Park Royal Luxury Resort Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5087 reviews

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  Terrible Experience, The Worst Mexico Experience.

  Unbelievable, I paid $668 usd for my husband, me, and our 14 year old daughter to stay for acouple days, we arrived on a rainy Sunday around 5pm. The front desk service was terrible and didn't allowed us to stay because we didn't carried my daughters birth certificate. I had a state and school ID, which they didn't accept as a form of id. I tried to request a copy of the birth certicate but didn't have cell wifi and the staff didn't provide a wifi code to connect to the internet, we had a real hard time trying to get a hold of someone in the USA to send it to us. I had paid for my daughter stay as an adult anyways. After almost an hour at the front desk they reject us and asked us to leave because we couldn't stay there because of the ID ISSUE. We left and drove all the way back to the Mariona and stayed at the Westin Instead for less than $500. The worse thing is that I never received the credit for my $668, they couldn't cancel my reservation and according to them I didn't follow the rules by not providing a birth certificate. At the end they denied the service, we lost acouple hours trying to find a different location, but they kept our money. Please make sure to have your birth certicates for minor children. I wouldn't recommend this place to anyone.

  Dec 08, 2025
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  Lovely week by the ocean

  We really enjoyed the staff who are hardworking and joyful. We had great service and good food with lots of healthy options on the salad bars. The staff at El Pescador were very personable especially Anayeli and Ivette. The pool staff were attentive. America helped keep our room spotless and sand free floors. The waiters and hostesses at the back restaurant at the end of the pool were attentive. We appreciated how hard the staff works! The coping on the edge of the pool is a hazard. Scraped my legs. It should be smoother. It’s easy to get to PV by bus for $10p The evenings were noisy until 11pm with weddings. The poolside activities aerobics leader was a hoot! So fun and energetic.

  Nov 30, 2025
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  Awesome beach!

  My girls and I stayed here a week ago. Like most there was good and ok. WOW! The beach is understated at this hotel, it was the nicest beach I’ve been to in P.V. We spent most of our time there as the hotel doesn’t get sun until after 1 pm at the pool so the beach is where it’s at. We enjoyed the sea view from our room and loved the family suite set up with separate beds for each of us. Night entertainment was good. Karaoke kinda boring with only Spanish sappy songs so we left. Service was good throughout the resort with drink service, food and smiles. We also liked the pool snack bar. It was popular so good and was fresh. Now for ok…as mentioned above it’s kinda strange how the resort is set up that the sun doesn’t appear until 1 so can make it chillly in the unheated pools. Food in the buffet could be improved as most did not look appetizing drowned in sauces or just not edible. The Mexican station was outside and much preferred that. Saying that we always found something to eat. The fresh cooked eggs/ommelet was great and my daughter liked the little buns. We only tried one ala carte, the Italian and the freshly made tiramascu was delicious. In all, we had a great time and the beach alone would make me come back!

  Nov 25, 2025
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  60th birthday

  Had a wonderful time! Several of your employees were outstanding! Would come back just to see them! Great people for sure. Being a member wish would have had a higher floor other than 6.

  Nov 19, 2025
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  Beautiful beach resort

  Great view, nice beach. Wonderful staff! Food was average. Hotel is older and needs work. Staff advised they are going to remodel in 2026

  Nov 17, 2025