Grand Park Royal Luxury Resort Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9256 reviews

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  A disappointing visit the the Grand Park royal

  I would not return until they are better organized. You can’t live on your past glory. Housekeeping needs to do a much better job. They were poor at best

  Aug 20, 2025
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  Read reviews before you go so you know what to expect!

  Im glad I read a ton of reviews before we went or I would have been disappointed in this resort, but after reading I knew what to expect going in. Pros: the resort was very clean. It rained a bit this past week and they were very prompt to get water moved or removed from the walking paths. It has beautiful views, yes there are lots of cruise ships in port most days, but even thst view was nice. There were activities if you wanted but they didn't pressure you to join. Nightly shows, nightly vendors if you wanted to shop. There wasn't a lack of food. Maybe it depends on what time you get there because I saw previous reviews that complained of empty bins. That was not our experience. There are 3 pools, 1 of those being adults only. While I didnt indulge in the adults only because 2 of our kids are under 18, they all were nice. There was beach volleyball area, corn hole, ladder ball set up, ping pong some days. I had a great massage from the "spa", although I wouldn't call it a spa, basically a tiny area in the back with a curtain. Cons: this definitely isn't 5 star resort. As most of the previous reviews stated, the food is hit and miss. While the buffet was decent most of the time, the restaurants were not great. The Mexican restaurant was not good. The Italian restaurant, the appetizers were cold when they served them. The 1st night we tried it, the dinner portions tasted good. The 2nd time we went, it was awful. Also, plan to wait for an hour at least for any food. Now the Mediterranean restaurant was good, both the appetizers and the dinners. I recommend the beef stroganoff. Not like American stroganoff at all but still tasted great. We didnt make it there a 2nd night like we planned so I dont know if we just got lucky. If you plan to go to the restaurant, I recommend getting there right at 6 when they open, otherwise you will be waiting forever. Also, they require the men to be in nice attire and closed toed shoes, so plan ahead when packing. Women can have sandals but still need to be dressier. The buffet has different theme nights. As an American, I have to admit the Tex Mex night was my favorite. The ribs had some amazing flavor. Now, I had read previous reviews that they aren't the nicest to Americans and now I can concur. They aren't. Some were very nice around the resort but some definitely were not in the buffet area. They ignore you and come to serve you last. Good luck getting a drink! The rooms were clean and housekeeping comes by daily as well as the drink cart to stick your fridge with pop or beer if you want. Our room was decent although the handle on the sink was broken, not a big deal, just would fall out of the hole sometimes if we weren't careful turning it. The water pressure was great but ours needed a new water head cuz the water sprayed in all different directions. The handle was also broken so it was hard getting the water temp where we needed it. There were a couple times thst we didnt have hot water and had to wait til later to shower. They will try to get you to listen to a time share pitch so try to avoid the guys in the cream color shirts! Altho its just a shade off from some of the other staff so its hard telling which is which. Overall, we had a great time. We had 3 teenagers with us so next time we will find a different resort with more to do for them. I think this one is fine for adults or with littles , but the in between can get a little bored We wanted to snorkel at the resort because they said they had gear but every time we asked for some they were out and were told to come back in a hour. I highly suggest just bringing your own because I heard from others (that brought thier own) that it is beautiful. 2 of our group did the scuba lessons and really enjoyed it. They do the training part for free and if you are comfortable then they will take you further into the water for a fee.

  Aug 10, 2025
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  Good price, charming grounds, friendly staff

  This isn’t the Ritz-Carlton, but the price is right, the grounds are charming, & staff is friendly. Not a place for high rollers or late night partiers. great choice for families & folks who want a laid back vibe. We went in low season ( August) & most of the guests were Mexican families. Not a great choice for wheelchair users.

  Aug 09, 2025
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  Excellent spot in Cozumel

  Great experience in every way, real value for money, super friendly and professional staff, nice location and space

  Aug 05, 2025
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  Cozumel Bad Experience

  We went to Cozumel for six nights and it will probably the last time we go to the Island. First and foremost, they do have warm clear waters, if you find a location with an actual sandy beach. Most of the west of the island does not have sandy beaches, they are rocky. The areas that do have sandy beaches are private and you have to pay some serious dollars per person to enjoy them. To get to these beaches you also have to pay some hefty taxi prices (both ways) so prepared for that. We were a large group of seven so this quickly added to an unexpected expense (taxi + private beaches). Now, if you do still decide to go, I would highly recommend not staying at Grand Park Royal. The hotle is "all inclusive" but it's all you can eat of some of the most terrible food you've ever had and the cheapest alcohol that Mexican can provide. The pools did not look clean (green/murky) and the staff are relentless on trying to make you attend their time share events all with the promise of discounts on excursions. It was so bad that I made it a game trying to avoid them trying to get around in the hotel. Lastly, plan carefully. Getting to Cozumel is a TERRIBLE ordeal if coming from Cancun. 1. you need to arrange a shuttle from airport to the ferry. 2. You have to carry all your luggage by hand all the way down to the ferry (quite the walk and in hot humid weather, ugh). 3. You then need to arrange a taxi from ferry to hotel because the hotel doesn't offer transportation to Hotel (you have to carry your luggage again from ferry to taxi). Oh and the ferry doesn't start until 8am so if you have an early flight from Cancun, forget about it. We learned this too late and we asked Grand Park Royal if they could reduce one night, they Said NOPE. We had to pay for a hotel at the cancun airport overlapping with our Cozumel stay. I'm sticking to Hawaii in the future.

  Jul 30, 2025