These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Barracuda BarIs the place where the bartenders always have something refreshing for you. Just relax and enjoy the sun while you delight in one of their famous cocktails during the day. Exclusive service for adults only.
- Cafe Sole
-Serves up American coffee, cappuccino, espresso, flavored coffees, ice creams and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes and sandwiches.
-Located in the main lobby next to the front entrance. - Cocay Cafe
-Delicious international and Mexican buffet breakfast.
-Special themed buffet dinners during the week.
-Dress code mandatory: Beach dress casual & footwear required (no wet clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless shirts allowed. - Ekinox Bar & TerraceRooftop above the Mirador Restaurant where there's something for everyone. With outstanding sunset views of the Nichupté Lagoon, it's a stylish retreat and a chance to live it up when the sun goes down. Exclusive service for adults only.
- El Jardin / Taco Grill
-Located in front of the main pool, it serves burgers, nachos, hot dogs and more
-Enjoy a variety of tacos and drinks 100% Mexican from Sunday to Friday. - El Mirador
-Overlooks the lagoon, with views to the most beautiful sunsets in Cancun.
-Breakfast a la carte.
-À la carte restaurant specializing in Italian Cuisine.
-Dinner service is exclusively for Children with minimum height of 1.10mts.
-Dress Code: Gentleman: No shorts, no sleeveless shirts allowed, No sandals.
-Reservations required for dinner only. - El Oriental
-À la carte restaurant specializing in Asian cuisine featuring two Teppanyaki tables.
-Restaurant service for Children with minimum height of 1.10mts.
-Dress Code: Gentleman: No shorts, no sleeveless shirts, no sandals. - La Concha
-Waffle house for breakfast
-Seafood dishes for lunch.
-Mexican gourmet menu for dinner, available from Monday to Saturday.
-This tropical and refined beach pool restaurant overlooks the turquoise water of the Mexican
Caribbean.
-Dress code mandatory for Breakfast & Lunch: Beach dress casual & footwear required (no wet
clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless
shirts allowed
-Dinner: Reservations Required. Dinner is exclusively for Children with minimum height of 1.10mts.
-Dress code for dinner: Gentleman: No shorts, no sleeveless shirts allowed. - Lobby Barfeatures an ideal setting for listening music before and after dinner. Exclusive service for adults only.
- Pizza Corner
Enjoy an exquisite pizzas made at the moment.
- Prime Rib House-À la carte restaurant offering Prime Rib, lobster and crab, antipasto and salad bar.
-Located at the Hotel Royal Tower Building, beside the premier swimming pool. Ocean front restaurant, with terrace area. Open from Tuesday to Sunday.
-With a surcharge for all guest, from $25USD to $30USD per person, per dinner, depending on main course selection.
-Reservations are required.
-Restaurant service for Children with minimum height of 1.30mts.
-Dress Code: No shorts, no sleeveless shirts, No sandals. - Reef BarEnjoy your favorite cocktail from the swim-up bar or around the infinite pool in a sophisticated and relaxing lounge atmosphere. Exclusive service for adults only.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children welcome
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Travel agency†
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
-
Laguna Conference Center, with more than 700 m2 that are easily divided into 6 independent rooms with capacity for up to 1,024 people. The Laguna Conference Center offers 2 areas for registration and different assemblies; for expo, banquets, theater type and school. In outdoor events we have beautiful spaces that include pool and beach to celebrate cocktails, themed dinners, work meetings and of course, weddings.
Hotel can arrange weddings on the beach and other outdoor areas. Wedding Coordinator is available. Consult hotel for proper arrangements.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program †
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 outdoor hot tub.
- Non-Motorized Water Sports
- PoolThere are 2 pools on-site. The pool area features an idyllic location surrounded by a pristine white sand beach, and the new magnificent infinity pool, overlooking the vast blue waters of the sparkling Caribbean. Spend quiet afternoons lounging within the outdoor Jacuzzi or on the Bali Beds. This property has swim-up bars.
- Spa †
- Golf †A golf course is located within 10 miles of the property.
- Other Local AttractionsTours to Mayan ruins of Tulum, Coba and Chichen Itza.
Tours to Xel-Ha and Xcaret eco-archeological parks.
Yatch cruises to Isla Mujeres or Cozumel Islands.
Bullfights.
Entertainment and shopping centers.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16796 reviews
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Jul 11, 2025Skip the welcome breakfast
The hotel, itself, was a great stay. If you stay at the villas, be prepared to walk a bit to get to the adults only pool. I would also bring like your own refillable drink cup for the bars since they just quickly rinse and reuse all their cups (if you mind). Only thing I didn't like was the "welcome breakfast " to show you about becoming a member. If you say no, you might get a rude person who will try to guilt trip you into it. We had 1 lady showing us around (cool lady) and another doing numbers for us (also pretty cool) but the 3rd lady was just not taking No and being harsh and STILL called another guy after that. 3 hours spent there when we were told it would be 90 minutes. Just be aware of that. Aside from that, the stay was enjoyable. Did not have to leave the property besides going to a tour.
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Jul 11, 2025Our Stay..
The reason this resort is getting five stars is because of the service! I’ve been to many resorts, and the accommodations at this resort are as expected, but the service was phenomenal! My family and I stayed in the villas near the beach, which were nice with no issues. In selecting a Villa, there’s a few things that you receive: a butler, room service, and a cabana right by the beach. Our Butler, Sarah was perfect! This is the first time that we’ve had a butler on vacation, and we didn’t know that this would add so much to the experience, but it did. Sarah was very accommodating, communicative, and a great conversationalist. She literally made sure that we had everything that we needed. From dinner reservations, cabanas, service, and essentials, she took care of it all! The gentleman for room service, Carlos was also spot on! This young man spends his day carrying heavy trays upstairs. But he was by far one of the nicest people that we met during the visit. Overall, we had a great time and do recommend this resort.
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Jul 11, 2025Would not recommend to anyone with dietary requirements
Despite emailing ahead of our arrival, there was a rocky start to food being readily available for our daughter who has coeliac disease. She chose to have an omelette every morning which is simple enough to make gluten free, however this took between 30-60 minutes to be cooked, meaning we had finished our breakfast before hers arrived. Food in the buffet should be labelled clearly with ingredients so that guests can make an informed decision of what they are choosing to eat. The snack bar did not provide any gluten free foods at all which was disappointing. The room we booked was described as a family room, however there is no door on the bathroom and there is a glass pane from the shower into the bedroom, meaning there was a real lack of privacy which is not ideal when you have teenage children. It was difficult to get sunbeds in the morning without waking up between 6-7am. Our first day we had nowhere to sit by the main pool and were unable to go to the adult only pool as we had children. We spoke to staff who said reserving sun beds was not allowed but everyone does it and we were not allowed to move anyone’s towels, they did not appear to want to help us find a solution. Italian restraint was disappointing with a lack of choice for gluten free foods. Prime steak house was lovely, however this is one of the restaurants you have to pay extra for. The oriental and teppinyaki were lovely. Particular thanks to Alejandro who was attentive and always eager to help in the restaurants. In short, I would not recommend this hotel for any coeliacs or anyone with particular dietary requirements.
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Jul 10, 2025
Excellent dinner
Dinner tonight was awesome! I went to Andiamo and loved it, Ilse and Isis were so kind and accommodating, always with a smile, even when they were pretty busy! Jose was a wonderful waiter as well. If you come, you need to try the Parm chicken 🥰
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Jul 10, 2025
Royal tower
We stayed in the Royal Tower. We enjoyed a quiet breakfast and lunch every day we were on the property. Erica was the waitress/bartender. She was excellent. Edger in the cafe was very friendly and Sarah our butler was awesome. Everyone at the resort was very friendly and happy.
- AdvisoryThe Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.