What We Love
- It's an all-inclusive, everything-you-want-on-the-beach fest.
- From the paninis to the pizza, the food here is to die for.
- You can visit every inch of this luxurious resort without ever needing to bring your wallet.
- Unlimited meals, snacks, and drinks throughout the resort. You'll never go hungry or thirsty here.
Things to Know
- Just a short 25-minute ride from the airport.
- One complimentary room service available for your stay.
- The daily activity guides for adults and kids has something for everyone.
- The in-room mini bar is never ending, and restocked daily for your pleasure.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10727 reviews
Better than we expected!
The resort was amazing. The staff was great. We never have seen such a clean resort. Miguel was our private butler and he was the most amazing waiter we ever had. He was very attentive to all our needs and always with a smile. Can’t say enough about him. Amazing. Sara was our housekeeper. Just like Miguel, she was amazing. We travel often and I have never had such a neat& clean hotel room...ever! Everyday we had a towel animal left on our bed....looked so great. Our full experience at this resort was great and we are looking forward to coming back. Thanks to hotel and their staff!
Amazing place to stay in Cancun
The hotel is even better in real life than it appears in the pictures on their website. Food was very good in all restaurants. Staff were all exceptionally friendly and welcoming. We were offered a free upgrade to a suite at check in which was perfect for our family (three adults and a baby). Water in the bathroom sink was potable which was a huge help for cleaning baby bottles and refilling water bottles. The pools were lovely and the beach was perfectly clean. Poolside drink service was a big plus! Everything was wonderful during our whole stay!
Stayed there for 5 Days in Feb 2020 with some family and friends. I really enjoyed my stay. Relaxed environment. I've been to Cancun before and stayed at another resort, was bombarded by sales people. I must say at this particular resort, I did not have that problem. I was able to walk around in peace.
Beautiful views, excellent customer service.
Breathtaking views right from your bed when you wake up. (3/13/20-3/20/20). Beautiful beach like all Cancun. We got the premier room on the right middle side of the hotel. Room was very big and had everything you need. We were there with my parents whom stayed on the left tower and their room was smaller but still beautiful and comfortable. Daily refill refrigerator, handmade toiletries (honey smell), my room was always clean. You can walk anywhere you want from this location or take the local bus that is super cheap and safe right outside the hotel. The buffet had different food every day with live romantic music (the only day I didn’t like it was the fish day). La concha-Mexican is a small ocean front view restaurant with delicious food and their staff super funny (excellent), a lot of tequila choices. Men has to wear long pants, that my husband hated due to we were in vacations. (Definitely he didn’t enjoyed, he went and changed after we ate). The oriental is kinda Benihana style. Nice show/food and tasty. Long pants as well for men. We didn’t try the mirador or the ribeye. I cannot make my husband wear pants anymore lol. There is daily entertainment and night show 8pm or 9pm. I really enjoyed the fire show on the beach and the casino night. There is a bar on the lobby that stayed open until 1 am with daily DJ. Another bar on top of the Italian restaurant that had the most beautiful views. It closes very early and opens just for few hours. It should be open for more hours and have some guitar music or something romantic. It is a really beautiful place that it is not in full use. GREAT HOTEL, GREAT STAFF, GREAT FOOD, RECOMMENDED. PLEASE remove the long pants policy from your restaurants. The only reason we will may not come back because of this policy. We are in vacations. Nice shorts can be fine. Timeshare staff is very pushy and you cannot just check in without talking with them. Should be an option of ‘leave me alone, I’m in vacations’. We left one day early due to the coronavirus problems and still with all this issues the hotel did all they can to stay open, had daily entertainment and everybody was super nice and helpful, well handled from all the staff. Cleaning everything all the time.
Beautiful views, mediocre service
We enjoyed our swim up room with pool and beach views, but service was lacking. Things were cancelled without notice, specialty restaurants were open on the times that were posted as they were. Just unpredictable. We hated the continued sales. They tried to loop us into time share after we were already booked into the hotel. They continued to ask after repeated no answered. Our side excursions were wonderful... hotel was meh.