Grand Park Royal Cancun hosts 346 ocean view or beachfront luxury guest rooms & suites. The resort is located in the warm white sandy beach and turquoise crystal clear water of Cancun. Great facilities and the famous Mexican hospitality make this place the perfect spot for vacations. Royal Tower is the hotel’s adult-only accommodation option and The Villas are suitable for travelers in the need of a little more pampering and privacy.

Grand Park Royal Cancun features an All-inclusive plan with unlimited meals, drinks & snacks. Guest enjoy in the five restaurants: buffet-type one, three a la carte and one Prime Rib House with extra charge. The Café sole serves sandwiches, pastries & ice cream. There is a 24-hour room service (One service free daily), daily restocked in-room mini bar, WiFi Premium ($), live entertainment, kids activities, a fully equipped fitness center ($), a spa & yoga studio & two dreamy swimming pools.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1974
Last Renovation: 2006
Accessible rooms: 2
Floors: 7
Total rooms and suites: 346

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory The Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $76.00 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15951 reviews
  • 2.0 star tripadvisor rating
    Expectations not met !!!

    Currently here at the resort and the experience has been sub par to say the least. Customer service is really in need of an overhaul. Amenities promised such as butler service is nil to none. Not sure what is happening, but hoping for a turn around before the stay ends.

    Jun 21, 2024
  • 2.0 star tripadvisor rating
    Hot garbage, don’t waste your money.

    Worst vacation experience I’ve ever had at a hotel/resort (and I’ve been to Trump’s hotels). No real wheelchair accessibility (despite staff assuring my folks on the phone it was), food gave me (and my parents) a bad case of diarrhea and largely tasted bland or was soggy. Ants and gnats were crawling around the whole room as well. To emphasize the second point a little more that stomach bug pretty ruined the entire trip for me as I couldn’t really go far from my room without worrying about the bathroom situation. To the hotel’s credit though they were accommodating of my chair breaking down so I did up this rating to a two star on account of the task of ensuring the rental powered wheelchair was retuned to the vendor after we left would require allocating additional staff to the task and isn’t something they’d be likely required to do. I suspect most would say I’m being generous with that rating though.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Word class Customer Service

    Marco Hernandez the manager helped us on a situation and made it right him and his team was awesome made sure we had the best service thank you guys so much for your customer service. Keep up the good work 👏 🙌!!!!!!!!! If you ever in Cancun make sure you stop by Grand Park Royal

    Jun 18, 2024
  • 3.0 star tripadvisor rating
    Graduation trip

    Not a bad hotel, just not what I thought it would be for the price. The staff is great though. I wish there were more entertainment and shopping options. Concierge was great, they always helped us figure out where to go and the least expensive route. They let us know if areas were safe as well. The adult pool is great though. Infinity pool looks righ onto the beach with easy access.

    Jun 18, 2024
  • 4.0 star tripadvisor rating
    Overall, I give it a 7/10.

    The service at the bar was okay. The bartenders were not very friendly. We also wish we could get some money back because the bar didn’t have a lot of drinks we wanted, and it was closed due to weather sometimes. However, Yolanda Silvano was fabulous. She works so hard running around giving everyone their drinks! She made a point of getting to know us, and she was so friendly!!

    Jun 17, 2024