These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- ANDIAMO
Overlooks the lagoon, with views to the most beautiful sunsets in Cancun.
- Breakfast a la carte.
- A la carte restaurant specializing in Italian Cuisine.
- Dress Code: Gentleman: No shorts, no sleeveless shirts allowed, No sandals.
- Reservations required for dinner only.
- Cafe Sole
-Serves up American coffee, cappuccino, espresso, flavored coffees, ice creams and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes and sandwiches.
-Located in the main lobby next to the front entrance. - CASSIS BARfeatures an ideal setting for listening music before and after dinner. Exclusive service for adults only.
- Ekinox Bar & TerraceService hours from 6:30 pm to 12:00 am.Dress Code: Ladies: If wearing swimsuit, it must to be covered with a sarong or similar. Gentlemen; Wear a shirt with sleeves. Use of footwear is mandatory, access is not permitted in wet clothing.
- El Jardin / Taco Grill
-Located in front of the main pool, it serves burgers, nachos, hot dogs and more
-Enjoy a variety of tacos and drinks 100% Mexican from Sunday to Friday. - FLOR DE SAL
-Waffle house for breakfast
-Seafood dishes for lunch.
-Mexican gourmet menu for dinner, available from Monday to Saturday.
-This tropical and refined beach pool restaurant overlooks the turquoise water of the Mexican
Caribbean.
-Dress code mandatory for Breakfast & Lunch: Beach dress casual & footwear required (no wet
clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless
shirts allowed
-Dinner: Reservations Required.
-Dress code for dinner: Gentleman: No shorts, no sleeveless shirts allowed. - KOI
A la carte restaurant specializing in Asian cuisine featuring two Teppanyaki tables. Reservation required
-Dress Code: Gentleman: No shorts, no sleeveless shirts, no sandals.
- LE GRAND PRIME-À la carte restaurant offering Prime Rib, lobster and crab, antipasto and salad bar.
-Located at the Hotel Royal Tower Building, beside the premier swimming pool. Ocean front restaurant, with terrace area. Open from Tuesday to Sunday.
With a surcharge for all guest, per dinner, depending on main course selection.
-Reservations are required.
-Dress Code: No shorts, no sleeveless shirts, No sandals. - Pizza Corner
Enjoy an exquisite pizzas made at the moment.
- PREMIER BARIs the place where the bartenders always have something refreshing for you. Just relax and enjoy the sun while you delight in one of their famous cocktails during the day. Exclusive service for adults only.
- Reef BarEnjoy your favorite cocktail from the swim-up bar or around the infinite pool in a sophisticated and relaxing lounge atmosphere. Exclusive service for adults only.
- VERANDA
-Delicious international and Mexican buffet breakfast.
-Special themed buffet dinners during the week.
-Dress code mandatory: Beach dress casual & footwear required (no wet clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless shirts allowed.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children welcome
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Travel agency†
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
-
Laguna Conference Center, with more than 700 m2 that are easily divided into 6 independent rooms with capacity for up to 1,024 people. The Laguna Conference Center offers 2 areas for registration and different assemblies; for expo, banquets, theater type and school. In outdoor events we have beautiful spaces that include pool and beach to celebrate cocktails, themed dinners, work meetings and of course, weddings.
Hotel can arrange weddings on the beach and other outdoor areas. Wedding Coordinator is available. Consult hotel for proper arrangements.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program †
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 outdoor hot tub.
- Non-Motorized Water Sports
- PoolThere are 2 pools on-site. The pool area features an idyllic location surrounded by a pristine white sand beach, and the new magnificent infinity pool, overlooking the vast blue waters of the sparkling Caribbean. Spend quiet afternoons lounging within the outdoor Jacuzzi or on the Bali Beds. This property has swim-up bars.
- Spa †
- Golf †A golf course is located within 10 miles of the property.
- Other Local AttractionsTours to Mayan ruins of Tulum, Coba and Chichen Itza.
Tours to Xel-Ha and Xcaret eco-archeological parks.
Yatch cruises to Isla Mujeres or Cozumel Islands.
Bullfights.
Entertainment and shopping centers.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16943 reviews
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Sep 09, 2025Overall good experience
Resort is well suited for medium budget travellers. Had most of the amenities and a few good restaurants.
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Sep 09, 2025excelent
no problems.it is a hotel that always is trying to improve its service to the guests,Maybe you can make improvements by providing a little support to the entertainment team allowing them to use a microphone during activities throughout the day in the pool area,this would help more guests get involved in the fun activities they carry out.
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Sep 07, 2025
Service, rooms great. Food not so good.
The room, the staff, the service all impeccable. The only let down for me was the food. The buffet restaurant option is very simplistic and bland. Not enough choice and not replenished frequently, nothing was ever hot hot. I don’t know how children survived on the food in this resort as there was not enough really catering to children’s palettes but that wasn’t my concern. The Italian was basic and horrible (my friend experienced having the same exact watery tomato base in his starter and main course, the Mexican made my friend ill, only the oriental restaurant got a revisit from us. Did not visit the steak house as that was an additional cost for dinner and if the quality of the food in the other restaurantsy was anything to go by we didn’t want to risk it. The other restaurants on site were never all open at the same time, one was always shut. Even the buffet was closed one day which we found shocking but thank goodness we stayed in the Royal tower in a select room so we had the option to use room service multiple times a day for food which you you can’t in the standard rooms (only once per day) so we did end up going into town to find authentic Mexican food. Thank you to Yajahira my butler as she made things easier for us by fulfilling requests such as making reservations and securing Bali beds for us. The room service staff were also very pleasant. I would go back to this resort for the rooms and service but not for the food which is a shame as it’s a big aspect.
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Sep 07, 2025
Nice resort for a short get away
Great experience at this resort, we had so much fun relaxing in & out of it. Food is clean and tasty. The kids club has been doing lots of activities and our kid enjoyed it so much. Our butler Yajahira Nic. is responsible and helpful, she made our trip even better!
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Sep 05, 2025Do not go. Rude, unreliable horrible service
Final update. DO NOT GO HERE! After a good night experience, we goto check out. The lady at the front desk said we didn't pay for the last night which we did. The manager at the front desk tried to make everything right last night but this last incient set me over the top. We paid for everything up front and now they want to charge us again. Our travel agent paid for everything up front. No way do we owe. After explaining our whole situation last night didn't expect a problem this morning. But no communication between staff every step of the way issues. When the manager reads this review, she can contact me but i will not be paying any additional fees as it was already paid for. THIS WAS THE MOST STRESSFUL VACATION I EVER EXPERIENCED! DO NOT COME HERE THEY TRY TO RIP U OFF EVERY STEP OF THE WAY. THEY ONOY GET A 1 STAR ON SERVICE BECAUSE U CANT GIVE ZERO! New update. Spoke to the manager and they wanted to rectify the issues that we experienced. And they did. They treated us to a Mexican dinner. By far hands down the best food we had! Then a mariachi band was amazing. Then they gave us our own area to watch the eagles play. The manager is awesome checking on us thru the night! They are making up for the issues we experienced! 4th update.. Went to the paid steakhouse. Service was the best there. Good food waiter was good. Finally a good on the resort. Off resort was another thing. Went to the market. I do not recommend. They will harass you! 3rd update... dinner service at a new restaurant. We were the first people to the restaurant. I check about the dress code 10 mins before opening and they said men sleeved shirt and close toed shoes. Women were fine how they are. We get there they didn't want to let us in. The guys were fine but the women had cover ups on. The same guy I just talked to! After a 5 mins they said to come in. Being the first people there, we expected to get our food first. They sat 5 other tables. Those tables got the food before we got our appetizers. We had to ask the waiter where our food was. 10 mins later they came with food. The food. Average at best. Buffet looks like the best option so far... to be continued.... 2nd update... no water bottles last night. They wanted us to sign up so we can go thru their "time share" pitch. I said no as we didn't get the water bottles. They said give us 5 mins. While waiting for the other couple in our party now magically the water bottles appear after. So they walked us to breakfast, again a new restaurant, slowest service we ever had. And they were closing so limited menu. So wasn't happy with that. Took over an hour for the basic menu. Then the presentation. 3 hours total. Way too long. Then the gifts they promised, a t-shirt for everyone 1 bottle of tequila for everyone, 1 bottle of prosecco, and a bag and kids toy. When we goto claim it they wanted to give 2 t-shirts 1 bottle of wine and 1 tequila for 2 parties. We said that was not what was promised and they had to get a manager. He comes gives us everything but the 2 bottles of wine which we had to see someone else about. We go there and after another 15 mins we finally get the bottles that were promised. Update... the service is worse than expected. We were supposed to have water bottles in the room when we arrived. After an hour of waiting around I asked to speak to a manager. They didn't get me the bottles that were promised but they did give me some replacement water containers. I went to guest services they started that they will be in the room when I got back. Still waiting. Went and had dinner, the food at the again place was just ok. The buffet for lunch was better. Will go back tomorrow for a 6th time trying to get the water bottles that were promised and try different restaurants. We will see. But the view is great Nice property so far! They are a little aggressive when u first check in, trying to sell a time share. Let's see what the next few days bring..
- AdvisoryThe Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $79.20 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.