These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- ANDIAMO
Overlooks the lagoon, with views to the most beautiful sunsets in Cancun.
- Breakfast a la carte.
- A la carte restaurant specializing in Italian Cuisine.
- Dress Code: Gentleman: No shorts, no sleeveless shirts allowed, No sandals.
- Reservations required for dinner only.
- Cafe Sole
-Serves up American coffee, cappuccino, espresso, flavored coffees, ice creams and brewed teas along with a variety of fresh baked sweet rolls, fruits, baguettes and sandwiches.
-Located in the main lobby next to the front entrance. - CASSIS BARfeatures an ideal setting for listening music before and after dinner. Exclusive service for adults only.
- Ekinox Bar & TerraceService hours from 6:30 pm to 12:00 am.Dress Code: Ladies: If wearing swimsuit, it must to be covered with a sarong or similar. Gentlemen; Wear a shirt with sleeves. Use of footwear is mandatory, access is not permitted in wet clothing.
- El Jardin / Taco Grill
-Located in front of the main pool, it serves burgers, nachos, hot dogs and more
-Enjoy a variety of tacos and drinks 100% Mexican from Sunday to Friday. - FLOR DE SAL
-Waffle house for breakfast
-Seafood dishes for lunch.
-Mexican gourmet menu for dinner, available from Monday to Saturday.
-This tropical and refined beach pool restaurant overlooks the turquoise water of the Mexican
Caribbean.
-Dress code mandatory for Breakfast & Lunch: Beach dress casual & footwear required (no wet
clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless
shirts allowed
-Dinner: Reservations Required.
-Dress code for dinner: Gentleman: No shorts, no sleeveless shirts allowed. - KOI
A la carte restaurant specializing in Asian cuisine featuring two Teppanyaki tables. Reservation required
-Dress Code: Gentleman: No shorts, no sleeveless shirts, no sandals.
- LE GRAND PRIME-À la carte restaurant offering Prime Rib, lobster and crab, antipasto and salad bar.
-Located at the Hotel Royal Tower Building, beside the premier swimming pool. Ocean front restaurant, with terrace area. Open from Tuesday to Sunday.
With a surcharge for all guest, per dinner, depending on main course selection.
-Reservations are required.
-Dress Code: No shorts, no sleeveless shirts, No sandals. - Pizza Corner
Enjoy an exquisite pizzas made at the moment.
- PREMIER BARIs the place where the bartenders always have something refreshing for you. Just relax and enjoy the sun while you delight in one of their famous cocktails during the day. Exclusive service for adults only.
- Reef BarEnjoy your favorite cocktail from the swim-up bar or around the infinite pool in a sophisticated and relaxing lounge atmosphere. Exclusive service for adults only.
- VERANDA
-Delicious international and Mexican buffet breakfast.
-Special themed buffet dinners during the week.
-Dress code mandatory: Beach dress casual & footwear required (no wet clothes allowed) Ladies in bathing suit, it must be under dress or cover up / Gentleman: No sleeveless shirts allowed.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Car Rental Services†
- Children welcome
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Travel agency†
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
-
Laguna Conference Center, with more than 700 m2 that are easily divided into 6 independent rooms with capacity for up to 1,024 people. The Laguna Conference Center offers 2 areas for registration and different assemblies; for expo, banquets, theater type and school. In outdoor events we have beautiful spaces that include pool and beach to celebrate cocktails, themed dinners, work meetings and of course, weddings.
Hotel can arrange weddings on the beach and other outdoor areas. Wedding Coordinator is available. Consult hotel for proper arrangements.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program †
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 outdoor hot tub.
- Non-Motorized Water Sports
- PoolThere are 2 pools on-site. The pool area features an idyllic location surrounded by a pristine white sand beach, and the new magnificent infinity pool, overlooking the vast blue waters of the sparkling Caribbean. Spend quiet afternoons lounging within the outdoor Jacuzzi or on the Bali Beds. This property has swim-up bars.
- Spa †
- Golf †A golf course is located within 10 miles of the property.
- Other Local AttractionsTours to Mayan ruins of Tulum, Coba and Chichen Itza.
Tours to Xel-Ha and Xcaret eco-archeological parks.
Yatch cruises to Isla Mujeres or Cozumel Islands.
Bullfights.
Entertainment and shopping centers.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17170 reviews
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Feb 01, 2026Maybe look elsewhere
Just got home from a week. This resort needs a lot of work! We stayed in a king swim out and yikes...the bathroom is the smallest I've ever seen! The bed was comfortable at least! The swim out was cold this time of year though! Let's talk food! NO BUENO! ALL OF IT!!!!! I am not a picky eater at all, but this place had me on edge with their food! I think I actually lost weight on vacation!!! Seriously...no bacon on the buffet either! NONE! Let that soak in! You can ask your server for some though! Weird. Drinks....typical watered down resort drinks. You do get a mini fridge with beers and soda! The people are friendly! If you're looking for a smaller non party resort, this is your place!!
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Feb 01, 2026Most amazing vacation!
I had the most amazing time. Yajahira and Jessica are the best butlers ever and made my time there feel like I was their family.
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Jan 31, 2026Could be better
Let me start by saying some of the good things about this resort: 1. The view and location on the beach is great. 2. Room service/cleaning is great. 3. Some of the staff are quite friendly. 4. Rooms are okay and the beds comfortable. Now on to some of the less impressive aspects: 1. The pools were too cold to swim in. During an entire week I only saw about 12 people brave the plunge. And they didn't stay in for long. It was January, so maybe they just don't heat it. 2. the hot tub was only lukewarm, although it was luckily warmer than the pool. 3. the food was several steps below what I have found at many other resorts in Mexico. Oddly, very little in the way of Mexican food options. No tortilla or stations making quesadillas. No guacamole and little in the way of salsas, which need to be requested. 4. Organization. An example. I went to the Italian restaurant on a Saturday night. It appeared closed. It was only six so I thought it maybe just was not open. I went to the concierge and asked them if it was supposed to be open. They said that it was open and that it would be closed Sunday night. I went back. Still dark and no one in sight. I came across an employee cleaning and they said that it was not open... on a Saturday night. Closed. So I went to the Mexican restaurant (the only place you can get Mexican food and only at night). It didn't open until 7pm. So I waited 45 minutes in the cold gale force wind weather. Eventually a huge queue formed. They finally opened and we were first in line. They informed me that they were only taking people with reservations and that the first opening was at 9pm if we didn't have one. When we checked in to the hotel, we were specifically told the only restaurant that had reservations was their hibachi restaurant. Now, of the restaurants options for a Saturday night, the Italian one was closed, the Asian one needed reservations, and now the Mexican one also needed reservations if you actually wanted a seat. Only one left was the crowded buffet, with a very poor selection as far as all inclusive buffets go. 5. I would sit by the pool for hours and hours and no one would come by to take drink orders, as in customary in other such hotels. 6. The restaurants were massively understaffed. Often with a single server covering 10 or more tables.
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Jan 29, 2026Great stay with a few areas to improve
We had a lovely stay at Grand Park Royal Cancun, and one of the biggest highlights was the Italian restaurant, especially the breakfast experience. The food was fresh, well prepared, and had authentic Italian flavors that really set it apart from typical resort dining. A special thank-you to our breakfast waiter, Verulo, who provided outstanding service. He was friendly, attentive, and genuinely made our mornings enjoyable. We also want to recognize another server, Eldermilio (apologies if the spelling is incorrect), who was wonderful during dinner service on Wednesday, 01/28/26. His service was attentive, professional, and made our dining experience especially pleasant. That said, there were a couple of disappointments. The hot tub was unfortunately not hot at all—but just warm, which took away from what should have been a relaxing experience. Additionally, some of the pool waitstaff did not seem very pleasant and appeared unhappy or disengaged, which affected the overall poolside experience. Despite these issues, we still enjoyed our stay and believe the resort has a lot of potential. With a bit more attention to guest comfort and staff engagement in certain areas, it could be an excellent experience.
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Jan 28, 2026
Lovely hotel in a great location but disappointing food
The hotel is located on the hotel zone in Cancun in great position with lots to do within a mile walk in either direction (Cabo Bongo, Designer Mall etc). The hotel sits on a a beautiful white sand beach and has two great pools, one adult and one for families. The bars and drinks are great and the staff are helpful and pleasant . Our bedroom overlooked the sea and there was a balcony overlooking the sand with a beautiful view of the sunset. The hotel was clean and the room was pretty modern with two double beds mini fridge and well appointed shower room. Overall we enjoyed the experience and i have wide experience of all inclusive hotels all over the world and the hotel was very nice , not absolute luxury but certainly very nice and also pretty quiet - which we liked. However, the downside was the food. The cafeteria was no better than ok and the food not that appetising , however, there was a cooking island in the middle where you could get omlettes and eggs in the morning and some other dishes at lunch and the evening. There were 3 a la carte restaurants (Mexican, Italian and Asian) which were nicely decorated but i found the food mostly cold which detracted from every meal i had. It may have been better if it was warmed but it was a feature of the 3 restaurants over the entirety of our stay. The Hibachi whcih could be booked for Asian restaurant was good as it was dooked there and then in front of you. So overall disappointed and if it had been better this would have been a 5* rating. I should also mention beware the timeshare sell. If you are not interested don't go to the welcome meeting
- AdvisoryThe Municipal Government of Benito Juarez (Cancun) will be charging all guests in the area of Cancun an Environmental Sanitation Tax of a minimum $79.20 Mexican Pesos (approx. $4.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.