What We Love

  • It's all-inclusive and all-incredible - there's something epic for every beach lover.
  • Their coolio "Stay at one, play at four" plan expands your vacay playground, big time. And, you won't need reservations at any of the restaurants.
  • The natural freshwater canal surrounding the resort - hypnotic and dreamy.
  • Melting at the Zentropia spa with vapor baths and stress-ousting massages amid waterfalls.
  • The Brazilian steakhouse and Sunset Boulevard disco - not necessarily in that order.

Things to Know

  • It's 50 miles from Cancun airport. It's a drive, but you'll forget this when you see the beach.
  • Updates to the resorts are coming soon - you'll have to come back and see the facelift!
  • Snorkeling and kayaking are free. Yes. Free.
  • Don't miss the beachfront BBQ and live music on Friday nights.
  • Kids' Clubs are available to give you a breather, should you need one.
Grab your beach cap because your hair is about to be blown back. This beach wonderland has something for everyone, starting with their namesake - the 874 yards of pure white sand that's lined with shady palms. Oh, you say you're craving unlimited food and drinks, a massage, a little kayaking, Mayan ruins and maybe a few splashy water sports? No problem. This beachtastic resort has it covered. And more, especially with access to the sister resorts a coconut's throw away. Time to find a palapa and nestle in for the day.


Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264


Resort Details


You don’t have to go far for delicious food and drinks, these options have you covered.
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Treat yourself to everything that this resort has to offer and more.
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Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory Grand Palladium White Sand Resort & Spa in Riviera Maya announces temporary closure of rooms due to refurbishment works in 2024.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6984 reviews
  • 5.0 star tripadvisor rating
    Awesome Stay

    My family and I love coming to this resort. It is huge and we really enjoy all the space. We love the pool at the White Sands because it is more relaxed and not as deep as the colonial pool. There are always loungers available too. The buffet at White Sands is amazing and we will go there always to see Filomena. She is the kindest, sweetest most attentive server. Her and her parter Ricardo are the best. Definitely request her in Dalia.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Brazil Restaurant

    My family and I had an amazing experience at the Brazil restaurant. It was my first time tasting all the different types of meats. The service was amazing. The servers; Lois, Darcel and Diego gave us amazing service that I felt so welcomed. I would recommend this restaurant to anyone.

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    Upset, disappointed and frustrated

    My girlfriend and I decided to go all out for my 30th birthday and got the best room available a private romantic bungalow. We wanted to enjoy our time with relaxing eating good food and taking some time to wind down and enjoy life. We didn’t get to do any of that here. Our room was so dirty and the bed sheets were disgusting, room service went though 8 pairs of sheets before they got a clean set. It smelt bad. The food services were absolutely awful. They even made us sick the last day we were there and our stomachs still have not recovered. There’s no reason to stay here and spend thousands of dollars. The lake we paid extra to stay on with the bungalow was dry and we couldn’t even use the paddle boats we paid for. Our room was run down the bed felt like it was a hundred years old and was yellow and dirty. Anytime we needed service we were forced to wait for hours. The beach was dirty there were no towels or water available no drink service. Nothing about our stay was enjoyable. We are so disappointed. We had even thought about packing up and leaving early.

    Jun 18, 2024
  • 5.0 star tripadvisor rating

    We ate at La Paisana, the Argentinian restaurant, this evening and the food was wonderful and our service from Joel was perfect. We would definitely go again if there weren’t so many other places to try! My husband had the ribeye and vegetables. I had the penne pasta amatriciana and chicken. We also tried the empanadas and provolone and all were perfect.

    Jun 17, 2024
  • 2.0 star tripadvisor rating
    WORST Resort we’ve ever visited!

    Staff was unfriendly, they never answered the front desk phone and food was mediocre. A lot of walking and trams took forever to come.

    Jun 17, 2024