What We Love

  • Golden beaches, lush vegetation & gardens surrounding the resort that are impressive.
  • No reservations needed at any of the restaurants.
  • Working on your tan lines at one of the resorts three pools - the infinity pools views are stunning. 
  • A kid-friendly resort with clubs for all ages, waterparks and a "Raggs" show, starring five musical pups.
  • Grabbing a frosty margarita at Viva Mexico and watching the sun set into the Pacific.
  • Beachy and land activities - like volleyball, tennis, catamarans, snorkeling and more.

Things to Know

  • You must take in the scenery as you venture to the resort - it's about 45 minutes to paradise.
  • The beach town of Sayulita is only 30 minutes away and highly recommended - full of fun little shops and surfing.
  • Spending "you time" at Zentropia Spa, but if you want to dip into the spa pools, it will be an extra cost.
  • Be sure to check out the on site mini zoo. It's the perfect photo op. 
  • The seawater pool is adjacent to the ocean and includes a beach area, loungers and umbrellas.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Bambu
    Offers guests a perfect place to enjoy the best exciting and exotic oriental cuisine that is sure to please.
  • El Bosque
    Main restaurant offering international cuisine, buffet style.
  • Portofino
    Next to the main pool, this restaurant pleases your palate with exquisite recipes of Mediterranean cuisine, resulting in incomparable dishes.
  • Various Lounges/Bars
    - La Placita 
    - Secret Bar 
    - Las Olas 
    - Las Terrazas
    - Hemingway Bar
    - Beach Bar
    - Sports Bar 
  • VIVA MÉXICO
    With a magnificent view of the bay, this restaurant offers you a delicious selection of Mexican cuisine specialties, plus an extraordinary dessert bar.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Various Wedding Packages are available.
    Please contact hotel directly.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Mini club for children 4-12 with an extensive play park. Offers television, videos, Sony Play Station, music equipment and a wide variety of daily supervised activities.

    "Baby Club" for infants 1 - 3 years old.

    Parents will be supplied with a page in the event there is a problem they can be notifies immediately.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is an outdoor hot tub.
  • Motorized Water Sports †
    Water skiing
    Jet skiing
    Scuba diving
  • Non-Motorized Water Sports
    Windsurfing
    Kayaking
    Boogie Boards
    Stand up Paddle board
    Catamarans
    Surf boards with free long board lessons
  • Pool
    There are 3 pools on-site including an Infinity pool overlooking beach and Banderas Bay.
  • Sauna †
  • Spa †
    Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Steam bath †
  • Tennis court †
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Covered outdoor theatre hosts live nightly entertainment featuring local talent. Wide variety of theme nights including audience participation and Broadway style shows.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 14106 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Secluded Hotel and Quiet Beach!

    My wife and I stayed here for 9 nights as part of a mini honeymoon trip in June 2025. The resort is separated with 3 buildings containing guest rooms and an adult pool area, a family pool area, and the ocean beachfront. There are bars at each pool, the beach, and the lobby. Overall, the stay was amazing and exactly what we were looking for: a secluded resort, beautiful views, secluded/private beach, and delicious food. Positives: - Quiet beach with scenic rocky outcrop and no boats and minimal sales people. - Good waves for surfing (locals were out as well). - Delicious food (buffet, international, and Japanese restaurants were our favorite) - Yoga and stretching activities offered everyday. - Great gym with lots of machines, free weights, and barbell benches. - Secluded resort and it feels like you are in nature away from the city centre. - Evening shows are fun with lots of energy and crowd interaction/dancing. - Gym, entertainment, and bar service staff were great and very positive. - Surfing was great and Alex knew exactly where to catch the waves. Not for first time beginners though. Negatives: - Sound Proofing between the guest rooms and the hallways in Villa 2 are POOR. We could hear people slamming doors and the family in the next room with kids during the day and throughout the evening. - No organized beach volleyball though there is a net setup and we were able to gather a group a couple times to play. - The lady (Pona?) in the Pier 27 gift shop was very difficult with us and provided poor customer service. We were trying to buy gift mugs as part of the sale promotion but she wouldn't honor it as purchases were a couple days apart.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great place to stay

    People are very friendly and lots of great amenities in the resort. Indeed Was a right choice after the last minute cancellation of the other hotel in Puerto vallarta. Hope to have Theme Food Nights at the main buffet restaurant Highly recommend Terenceand Juliette ..thank you so much for the great service

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    One and done with all inclusives

    This was my first all inclusive experience and first time in Mexico. I went with close girlfriends and we are from Canada. The staff at this resort do not really speak English. Which is completely fine, however, it would have been nice to know this before going since the resort is advertised as an English speaking resort, we felt misled. The room service took over two hours to come on the first night and we were passed from number to number trying to find out what happened to it… at times we even sensed hostility towards us. We honestly did try to see if we could get refunded and moved somewhere else the first night and when this wasn’t possible we made the most of it. Would not recommend. The beach is gorgeous though!

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Fine but nothing to write home about.

    We didn’t feel super welcomed. It is more of a locals resort than a tourist resort. We only stayed one day and were unable to get in at any restaurant despite them not being full. Not many top shelf options for liquor. Drinks just okay. Language barrier for most employees. Smells like sewer outside. Not super clean for a resort. Not disgusting either. Just very mid. You get what you pay for here.

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacay Vibes

    Always a pleasure to stay at the Palladium. The staff are friendly and go out of their way to ensure that you have a wonderful time! Thank you to Brandon, Antonio and Abraham. They are the best!

    Jun 26, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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