Grand Palladium Vallarta Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14507 reviews

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  Great family surfing vacation

  Amazing beach for a family vacation. Our two teens surfed every day. Get up early to reserve chairs on the beach. Rent surf boards from the surf shop across the road. If you’re looking for a low-key, no-frills, affordable beach vacation, this is a good option.

  Dec 31, 2025
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  Looking for a few good things?

  The bed and pillows were nice. The beach was great. The "People of Palladium" entertainment team were invisible during the day. No one at the pool encouraging or advertising what was going on that day / night - not one person stopped to try to get my 11 year old daughter involved in anything. No hype. Line ups to get into breakfast buffet were 25+ people and you had to wave someone down to get a coffee. 10+ people waiting for an omlette. $100 USD for Xmas dinner celebration and they took 3 times to make a medium rare steak. Dont pay for this! Room was run down - "Panoramic Deluxe" nothing deluxe about it - couldn't even see over wall if you sat on the tiny deck. 4 of our party went to the shuttle while we waited for our 1 suitcase and it left without us. Italian restaurant has lights full blast like a school cafeteria. Restaurants understaffed. Maybe the Family Selection half is better but we won't be back to find out.

  Dec 30, 2025
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  PALLADIUM VALLARTA

  Excellent service everywhere. Very nice room in a somewhat less "industrial" resort due to its smaller size. Some of the food could use improvement but all in all very decent.

  Dec 30, 2025
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  Not worth it

  I was so looking forward to this trip. Our first time away from home for Christmas. We saw this resort was family friendly, had a private beach, and had water slides for the kids but we should have read further into the description of this resort as we were very disappointed. 1. The staff were consistently rude and unhelpful, and we did not feel welcomed at all. Simple requests felt like an inconvenience rather than part of basic hospitality. I’ve never felt that way at a resort before. Though I must call out one man named Tony who worked as a waiter in the main buffet area, he served us for breakfast one day and was so sweet and helpful. 2. The food was another major letdown, poor quality and not enjoyable overall. The only saving grace was the Japanese restaurant. The coffee was another major let down. Instead of a coffee bar they have self serve Nescafé machines which were terrible and also don't open until 7am and we have kids who are up at 5am. They do have a espresso machine behind the lobby bar but the staff refused to serve us and again pointed us towards the self serve machines. 3. The layout of the resort is also very strange and inconvenient, it’s all on a hill making it difficult to get around with a stroller and enjoy the property. Getting our room was also painful. We were given a room and went to access it and it turns out someone was already staying in that room. We then waited another 20 minutes for another room which was dirty and had someone's left over medication in there. So again we were provided another room but the room was in terrible condition. It was dusty, there were broken tiles, trim falling off, and a dirty moldy? shower. We also stayed in what is advertised as the “newer” section of the hotel, which we paid extra for. 4. We were also looking forward to the kids club for 1-3 year olds but unfortunately the staff paid zero attention to us when we went to tour the place, the baby area and all toys were so dirty, so obviously we did not feel comfortable leaving our toddlers there. The only positive aspect of this resort is the beach, which is beautiful. Unfortunately, that alone was not enough to make up for the poor service, food, and overall experience. We would not return or recommend.

  Dec 29, 2025
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  Okay, stay for family with adult and teen kids

  Overall enjoyed our stay . The service was friendly and responsive. Food was just okay, nothing great! Often food was served lukewarm warm. I also thought it was a miss that we had trouble getting change to provide tips! A lot of the stores, restaurants, bell men did not have change and the ATM only gave out large bills. Make sure you bring bills to tip . We had an exceptional concierge/ personal butler on the family selection side by the name of “Moises ” . He was very helpful and informative. Highly recommended you request him when you come .

  Dec 29, 2025