What We Love

  • Golden beaches, lush vegetation & gardens surrounding the resort that are impressive.
  • No reservations needed at any of the restaurants.
  • Working on your tan lines at one of the resorts three pools - the infinity pools views are stunning. 
  • A kid-friendly resort with clubs for all ages, waterparks and a "Raggs" show, starring five musical pups.
  • Grabbing a frosty margarita at Viva Mexico and watching the sun set into the Pacific.
  • Beachy and land activities - like volleyball, tennis, catamarans, snorkeling and more.

Things to Know

  • You must take in the scenery as you venture to the resort - it's about 45 minutes to paradise.
  • The beach town of Sayulita is only 30 minutes away and highly recommended - full of fun little shops and surfing.
  • Spending "you time" at Zentropia Spa, but if you want to dip into the spa pools, it will be an extra cost.
  • Be sure to check out the on site mini zoo. It's the perfect photo op. 
  • The seawater pool is adjacent to the ocean and includes a beach area, loungers and umbrellas.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Bambu
    Offers guests a perfect place to enjoy the best exciting and exotic oriental cuisine that is sure to please.
  • El Bosque
    Main restaurant offering international cuisine, buffet style.
  • Portofino
    Next to the main pool, this restaurant pleases your palate with exquisite recipes of Mediterranean cuisine, resulting in incomparable dishes.
  • Various Lounges/Bars
    - La Placita 
    - Secret Bar 
    - Las Olas 
    - Las Terrazas
    - Hemingway Bar
    - Beach Bar
    - Sports Bar 
  • VIVA MÉXICO
    With a magnificent view of the bay, this restaurant offers you a delicious selection of Mexican cuisine specialties, plus an extraordinary dessert bar.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Various Wedding Packages are available.
    Please contact hotel directly.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Mini club for children 4-12 with an extensive play park. Offers television, videos, Sony Play Station, music equipment and a wide variety of daily supervised activities.

    "Baby Club" for infants 1 - 3 years old.

    Parents will be supplied with a page in the event there is a problem they can be notifies immediately.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is an outdoor hot tub.
  • Motorized Water Sports †
    Water skiing
    Jet skiing
    Scuba diving
  • Non-Motorized Water Sports
    Windsurfing
    Kayaking
    Boogie Boards
    Stand up Paddle board
    Catamarans
    Surf boards with free long board lessons
  • Pool
    There are 3 pools on-site including an Infinity pool overlooking beach and Banderas Bay.
  • Sauna †
  • Spa †
    Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Steam bath †
  • Tennis court †
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within 10 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Covered outdoor theatre hosts live nightly entertainment featuring local talent. Wide variety of theme nights including audience participation and Broadway style shows.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 14509 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wedding & Vacation

    Got married here and everything was very well organized and beautiful. The staff were there the whole time helping out. Getting served at my wedding with food and drinks all night! The food was amazing at the buffet, all the restaurants! The pickleball/basketball court was fun. I definitely recommend, had a blast.

    Jan 04, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Beautiful but Disappointing

    While the Grand Palladium in Puerto Vallarta is on a beautiful beach with nice pools there were several things that dampened our enthusiasm. It was cumbersome using their app to make dinner reservations for multiple rooms, check in had us standing in line for more than thirty minutes, the food was ok and they seemed to lack wait staff (no service on the beach or at the adult pool unless you went to the bar), there were small repairs needed in each of our three rooms, and they wanted an extra $150 per person to be part of the New Year’s party on the beach! Also it is not an easy place to navigate if you are not able-bodied as there are lots of stairs and steep inclines on the walkways.

    Jan 04, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great resort

    Overall this was a great resort. Lots of amenities, great food & drinks, beach is small due to rocks but nice and the rock pool they have for the little ones was great. It is a bit out of the way from accessing La Cruz, Bucerias or Puerto Vallarta (45 minutes from airport) but you can take a bus, get an uber or rent a cab easily. Some struggles with checkin and service but other than that the 32 family members ranging in age from 1-70 that went had a great time.

    Jan 02, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Neutral Hotel

    I had an average experience. The staff were very attentive, but we weren't satisfied with the Portofino restaurant. We had a problem with a leak in the air conditioning, which got my things wet. The problem was fixed two days later. The New Year's Eve show wasn't what we expected. The quality of the medical service was very good.

    Jan 02, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family surfing vacation

    Amazing beach for a family vacation. Our two teens surfed every day. Get up early to reserve chairs on the beach. Rent surf boards from the surf shop across the road. If you’re looking for a low-key, no-frills, affordable beach vacation, this is a good option.

    Dec 31, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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