What We Love
- Family-friendly, all-inclusive resort with five swimming pools that wind throughout the resort and beachy-front oasis ideal for relaxing.
- The swanky spa is equipped with special cabins for beauty treatments, spaces devoted to wellness & hydrotherapy areas.
- The chic decor and accommodations fit for royalty.
Things to Know
- The resort is located in Costa Mujeres, about thirty minutes from Cancun International Airport. Your dreamy cocktails await.
- You name it, the resort has it! Basketball, tennis, archery, mini golf, windsurfing, snorkeling, darts & so much more.
- If you upgrade Infinite Indulgence®, you get upgrades like access to the hydrotherapy areas, premium cocktails and service with no limits.
Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13322 reviews
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Feb 06, 2026Pool side service
Mayte is fantastic, at the pool var Slush. All the staff here is amazing. Very happy with service here. Brandon is great. Same bar.
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Feb 06, 2026Beautiful hotel but let down in parts
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12 purchase), and housekeeping standards dropped in the final days. Overall, a beautiful hotel with some outstanding staff, but inconsistent service and poor reception management prevented it from truly delivering a 5-star experience.
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Feb 05, 2026
Grand Palladium Costa Mujeres beach bar
Beach bar staff was very accommodating and cordial, especially Raul, Edit, Misael and Josue.
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Feb 04, 2026Disappointing Stay With Poor Maintenance and Food Quality
We stayed here to attend a family wedding. While the rooms were stocked with basic toiletries, the air quality from the air conditioner was poor and had a strong musty, moldy smell, suggesting the filter was not regularly maintained. The drinks were noticeably watered down. We ordered several tequila shots at the Bravo restaurant (an extra charge of $70 USD), yet none of us even felt a buzz. The à la carte restaurants were no better than the buffet. At the Mexican restaurant, several family members ordered chicken, which turned out to be extremely tough—almost inedible. We ended up going to the buffet just to satisfy our hunger. Restroom cleanliness was inconsistent. The washrooms near the main buffet were fairly clean, but the ones at the Poseidon restaurant were poorly maintained. Overall, based on our experience, I would not recommend this place.
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Feb 04, 2026Restaurants were dirty, reservation staff was rude, and the food was subpar
Had to leave one night early due to flight cancellations, I was assured they will refund the last night of my stay as I was letting them know 36 hours in advance. They did not. The restaurant chairs had thin cushions and if they moved you saw a ton of dirt and old food particles underneath, they never cleaned them. The food was subpar and you could never get a reservation at the restaurants in any of the nights I stayed there, even in advance.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.