What We Love
- It's all-inclusive and all-aahmazing - a beachtastic wonderland.
- All the restaurants are reservation-free. You can show up on your own schedule.
- The Zentropia spa with Swedish massage & the cold bath "eco-meditative" treatment. Brace yourself.
- Relaxing in the hammock area and booze snoozing it for an afternoon.
- The food options - if you're gluten-free or have allergies they've got a special menu.
- Hanging out at the turtle nesting area - you'll love these sweet little babies.
Things to Know
- It's 50 miles south of Cancun airport. It's a drive, but when you arrive, you won't want to leave.
- The grounds are massive, so you'll be hoofing it a lot, but there are shuttles to cart you around.
- You get four resorts for the price of one - three other Grand Palladiums are a coconut's throw away.
- Bring water shoes. Most of the beach is great, but it's rocky where you might want to snorkel.
- Six tennis courts along with wave after wave of water sports like kayaking, water polo & more.
Resort Details
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - Various Lounges/Bars26 bars around the complex
**Please note not all bars are located directly on the Kantenah side of the complex********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am
White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am
Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am
Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am
Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am
Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am
La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm
El Teatro Bar - Various Restaurants**Please note - not all restaurants are located directly on the Kantenah side of the complex**********************************Buffet style restaurants:-Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking********************************A La Carte Restaurants:Dinner service - Open 5:30pm - 10:30pm-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"Open: 6:30pm-10:00pm
Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.
Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- ATM/Cash machine†
- Babysitting,Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour security
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting, Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym†
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Luggage service
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Fax Machine†
- Internet Access†
- Telephone†
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Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.For additional information, please contact the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
† Fees may apply
- Beach
- Water Sports
- Scuba Diving*
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Deep-sea Fishing*
- Pedal Boats
- Windsurf, sailboat and catamaran courses*
- Excusions*Information subject to change.
- *Additional charges.
- Children's poolThere is 1 children's pool
- Children's program, onsite
"Baby Club" for infants 1-3 years.
Mini-club “El Ranchito” for children 4-12 years.
Open 9:00am – 11:00pm
Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
Indoor and outdoor play area, Diaper changing room, Children menu
****************************************
Black & White Junior Club
Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
Rooms for video games, Computer games
Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am - Fitness center on-site †
- Leisure Facilities
- Faclities & Activities
- Gymnasium
- Aerobics
- Aqua-gym
- Water Polo
- Mini golf
- Ping-pong
- Archery
- BB Guns
- Rifle practice
- Darts
- Billards
- 6 Tennis courts
- 2 Paddle courts
- 2 Badminton fields
- 2 Basketball courts
- 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
- 3 Beach volleyball courts
- 1 Multiuse field
- Participatory games
- 2 Shuffleboards
- Petanque
- 1 Shooting range for rifles
- 1 Archery range
- Motorized Water Sports †
- Scuba Diving
- Deep-sea Fishing
- Excursions
- Non-Motorized Water Sports
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Pedal Boats
- Stand up paddleboard
- Information subject to change.
- Pool4 Gorgeous swimming pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built in Jacuzzis
- Spa †Guests will pay a fee per person, per day to access the wet areas of the Spa.
- Tennis court
- Golf †Golf Course located within a mile of property
- Other local attractionsLocated only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10660 reviews
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Jan 03, 2026Good... but not 5-Star.
My wife & I went here for 2 weeks. It was nice, but not a 5-Star resort. The coffee was great & the food was OK. Anyone with mobility issues will have to ask for a room on the ground floor because the 3-story room buildings do not have elevators. The shower in the washroom was nice, but the tub wall is so high that it made you a little nervous getting in & out of the shower, even with no physical issues: if you have even small mobility issues then you might not be able to take a shower; some form of a step would be VERY useful. Walking through the covered forest trails was very pleasant. I will say that it was a very beautiful hotel. It's hard to be too critical... but for the most part it was just OK. But it's the people who make a place. Generally the staff is very pleasant & they go out of their way to help you & make your stay enjoyable! Kudos! I wish I could remember the name of a couple of my waiters at the buffet... very good. My especial kudos go to the staff at the sports centre (soccer, archery etc.)... in particular Alessandra, Victor, Andrés, & Paola: they made the experience at the Palladium Kantenah memorable & a lot of fun! Without those four staff members it would have been a mostly forgettable experience... without them it would have been just another hotel.
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Jan 02, 2026
Overall an enjoyable experience
The trip wasn’t overall great success. The only thing I would not recommend is the El Dorado restaurant as the server we had was not the greatest, nor was the food experience.
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Jan 01, 2026Amazing hotel but hidden charges, ruined experience
At checkin they tried to upcharge for 6 year old at $352 per night, I called hotel and confirmed that for an extra person it would be $120 so just buyer beware. No consideration as whatever you say to front desk does not matter as you are already there and the transportation as already left. I can't drink $700 worth of alcohol to make up for this.
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Dec 31, 2025Great!
Just wonderful. The beach is absolutely great and the choice from a la carte is very vast. The staff is amazing too. Shoutout to Carlos who KNOWS how to host aqua fit but can hold a relaxing meditation session after a workout. Victor in the sports centre is also great for archery especially. This hotel is a must visit. It is connected to two other areas and there are lots of visitors but the space is huge so no worries about that. :)
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Dec 31, 2025A poor 5 star holiday.
I wanted to give myself time to reflect on this holiday and not write a knee jerk review. I’ll try to keep this brief. Located on a busy motorway. The place is far too expansive to get a personalised welcoming feel from staff. The a la carte restaurants looked amazing but the food and service were very poor. Don’t let them sit you aside next to the ponds. You’ll be eaten alive by mosquitoes no matter how much repellant you have on. Sports bar; decent food but service often shocking although I wouldn’t blame the staff as I just don’t think there was enough of them. Sometimes no food on offer at all for whatever reason. Buffet food was reasonable. Breakfast and the egg station a highlight. If you don’t upgrade and have a purple AI band you are differently treated differently/poorly. Still paying for a 5 star hotel so don’t agree with this at all. We were generous tippers. This did not improve the service from staff. In the end we tipped the cleaning staff who were more appreciative. The church was stunning. Pool areas good. Guy at the towel hut was rude and obnoxious. The sea was grim. So rocky, smelly and filled with seaweed. Not the hotels fault but just an observation. Our room was next to the motorway with zero view. Again they obviously hope you’ll upgrade. Room was clean and quiet. Unsure there was many actually staying in this block due to distance from the main resort. Everything is clean and beautiful but it lacks personality and warmth. I’d never go back and wouldn’t recommend it, unless you’re prepared to pay extra and upgrade.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- AdvisoryFrom January 1, 2022 there will be an additional fee's apply for Room Service. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.