What We Love
- It's all-inclusive and all-aahmazing - a beachtastic wonderland.
- All the restaurants are reservation-free. You can show up on your own schedule.
- The Zentropia spa with Swedish massage & the cold bath "eco-meditative" treatment. Brace yourself.
- Relaxing in the hammock area and booze snoozing it for an afternoon.
- The food options - if you're gluten-free or have allergies they've got a special menu.
- Hanging out at the turtle nesting area - you'll love these sweet little babies.
Things to Know
- It's 50 miles south of Cancun airport. It's a drive, but when you arrive, you won't want to leave.
- The grounds are massive, so you'll be hoofing it a lot, but there are shuttles to cart you around.
- You get four resorts for the price of one - three other Grand Palladiums are a coconut's throw away.
- Bring water shoes. Most of the beach is great, but it's rocky where you might want to snorkel.
- Six tennis courts along with wave after wave of water sports like kayaking, water polo & more.
Resort Details
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - Various Lounges/Bars26 bars around the complex
**Please note not all bars are located directly on the Kantenah side of the complex********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am
White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am
Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am
Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am
Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am
Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am
La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm
El Teatro Bar - Various Restaurants**Please note - not all restaurants are located directly on the Kantenah side of the complex**********************************Buffet style restaurants:-Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking********************************A La Carte Restaurants:Dinner service - Open 5:30pm - 10:30pm-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"Open: 6:30pm-10:00pm
Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.
Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- ATM/Cash machine†
- Babysitting,Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour security
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting, Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym†
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Luggage service
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Fax Machine†
- Internet Access†
- Telephone†
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Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.For additional information, please contact the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
† Fees may apply
- Beach
- Water Sports
- Scuba Diving*
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Deep-sea Fishing*
- Pedal Boats
- Windsurf, sailboat and catamaran courses*
- Excusions*Information subject to change.
- *Additional charges.
- Children's poolThere is 1 children's pool
- Children's program, onsite
"Baby Club" for infants 1-3 years.
Mini-club “El Ranchito” for children 4-12 years.
Open 9:00am – 11:00pm
Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
Indoor and outdoor play area, Diaper changing room, Children menu
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Black & White Junior Club
Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
Rooms for video games, Computer games
Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am - Fitness center on-site †
- Leisure Facilities
- Faclities & Activities
- Gymnasium
- Aerobics
- Aqua-gym
- Water Polo
- Mini golf
- Ping-pong
- Archery
- BB Guns
- Rifle practice
- Darts
- Billards
- 6 Tennis courts
- 2 Paddle courts
- 2 Badminton fields
- 2 Basketball courts
- 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
- 3 Beach volleyball courts
- 1 Multiuse field
- Participatory games
- 2 Shuffleboards
- Petanque
- 1 Shooting range for rifles
- 1 Archery range
- Motorized Water Sports †
- Scuba Diving
- Deep-sea Fishing
- Excursions
- Non-Motorized Water Sports
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Pedal Boats
- Stand up paddleboard
- Information subject to change.
- Pool4 Gorgeous swimming pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built in Jacuzzis
- Spa †Guests will pay a fee per person, per day to access the wet areas of the Spa.
- Tennis court
- Golf †Golf Course located within a mile of property
- Other local attractionsLocated only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10683 reviews
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Jan 15, 2026DO NOT COME HERE
This hotel delivered one of the worst experiences we have ever had and showed a complete lack of professionalism, accountability, and concern for guest safety. We were a group of 15 and were charged $750 to be seated together for “semi-private” dinners. Despite paying this outrageous fee, the hotel never once honored it. Every dinner, we were split into two tables in the main dining room. We paid for something we did not receive—plain and simple. One night, staff again forced us to separate the group, seating the children (ages 4–8) at a table that was missing a leg and improperly installed. This was a dangerous setup that should never have been used. The table tipped over and broke because it was unstable—not because of children. Instead of taking responsibility for their clear maintenance failure, the hotel waited until our last day, while we were enjoying the pool, to inform us that they would be charging us $1,000 for the broken table. Attempting to blame guests for unsafe furniture is outrageous and completely unacceptable. To make matters even worse, we were told there was video footage proving the hotel’s version of events. However, when we asked to see it at checkout, the staff refused to show us the video. If the footage truly supported their claim, there would be no reason to hide it. This hotel showed zero integrity, put children in unsafe conditions, overcharged us, failed to deliver paid services, and then tried to strong-arm us with an unjustified fee at the end of our stay. This behavior feels deceptive and predatory. Do not stay here if you are traveling with children or a large group. We will never return and strongly advise others to stay elsewhere.
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Jan 14, 2026Family Vacation
This was our 3rd time coming to this resort and we did notice the changes from the renovation. Hotel is still grand and some good updates made. Good variety of activities and a lovely beach. I would say the only downsides are getting into the accomodation, sometimes the doors won't work with the wristbands. In addition to this, the quality of food could be cooked better.
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Jan 13, 2026Beautiful Resort, less than beautiful service
While we loved the ambiance of all the nature conservation efforts, the service was unimpressive for our personal experience. It was also hard to get reservations for the restaurants, which was disappointing because I was very excited for them.
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Jan 12, 2026
Family vacation
Our stay was amazing Except of a few days that we were rained out .. Food was great and service is wonderful Pools were the best part
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Jan 10, 2026
Nice for a week getaway
We came on this trip with another couple, and overall had a nice time. The food was good, lots of options. I wished that the allergies were better labeled for the buffets. Eating at the restaurants were fine allergy wise, the servers pointed out what we could and couldn’t eat (gluten and dairy). They offer to have the chef show you around the buffet for allergies, but since the food changes, you would need to do it every time, and it’s not great if you’re hungry and looking to eat quickly. The beach is clean, the rooms are pretty modern. Some of the blinds don’t close all the way, so if you need to sleep in a dark room, you may want to bring a sleep mask. The pools are nice. The adult only pool was super quiet. We came in January, and didn’t have any problems finding chairs at the beach or pools. The gym was fine also. Has one bench for bench pressing, a number of cable machines and dumbbells. No squat rack, only a smith machine. There’s a separate room with two reformers and some TRXs. Activities all day, and night too. We had access to White Sands because they were giving access to the resort, so we went for lunch and breakfast a few times. Lots of high bridges to get around and it did have a slightly odd sulfur smell. Glad we stayed at the Colonial.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- AdvisoryFrom January 1, 2022 there will be an additional fee's apply for Room Service. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.