Grand Palladium Kantenah Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10547 reviews

• 

  Excellent stay, beautiful hotel

  Previously stayed in 2018 for our honeymoon so decided to come back with our 6 year old this time. The hotel is beautiful and the grounds are beautifully maintained. From our previous visit, we knew the buffet food was a limited and repetitive but with the use of the a la cartes we knew we'd be fine. Always found enough to eat, although there isn't enough staff to serve the food that is to order so you could end up waiting. This is no reflection on the staff as they work very hard, but management need to put a couple more people on the cooking stations to help reduce waiting. Our daughter did kids club 3 times which she really enjoyed, lots of activities to do. They don't do many kids activities on the evening though which we've had at a different hotel, but the evening entertainment itself is really good and the dancers are brilliant. The pool is beautiful although very deep and at 5ft 7 I could it just touch the floor on my tiptoes. There are a couple of shallow bits for kids to play but otherwise it's very deep all round. Well kept though as is the kids pool. Room was well kept, daily service & we like that the hotel does it's bit for the ecp system by not changing sheets & towels every day unless you ask them too. Who needs clean sheets every night if you've had a shower as well anyway. Air con in room really good too. Love the automatic lights for the bathroom when you get up in the middle of the night, you don't need to be feeling around for the switch! We definitely want to return but die to the cages startimg in 2026 & the Facilities at Kantenah being reduced, yet the price actually going up, we may not as there are other hotels of similar price that offer more access to the hotels, but we will see. Massive price difference to uograde to Family Select if booking from the UK & Tui no longer even offer this option

  Nov 05, 2025
• 

  Long time waiting services

  Very far to walk and lines everywhere. To get coffee, to get wine, to get dinner or breakfast. We Wlwere first one for breakfast ,but they called people behind us and we keep waiting. When I asked why we should keep waiting lady said because not so many tables for two??? Isn't should be first come ,first serve ? Our cottage was very far from Lobby and take long time waiting card to go for dinner of get to close to the beach. Internment only on weekend . Food the same everyday, no variety. Don't recommend this resert

  Nov 04, 2025
• 

  Lot of Limitations and Confusion

  As first time all-inclusive travelers maybe we set our expectations too high.. is this normal? We get tot he hotel and our room is not ready, no problem they say they'll let me know when it is ready should be about an hour. I go to the desk two hours later and am given a room bracelet/number. The room smells like it's been wet for days, the mirror is rusted, bugs smashed to the wall, there is no dresser and it has two full size beds (we reserved a king) which could not be changed. The food situation was frustrating, only able to eat during specific times, no room service, and the same food is served everywhere every day unless you get a dinner reservation. Many restaurants in the complex are either not included or were closed for the duration of our trip making the options slim. Even if the spot was open it is unlikely you'll get a reservation unless you make it at least four days in advance. We were told the ports bar served food 24/7 this is not the case, they closed between 10am and 12pm (when all other restaurants are also closed) don't expect to eat between 10:30 and 1pm if you stay here. I did not know there were included classes or activities until the second to last day and only found out by speaking with another visitor. Spent a a lot of the time here feeling frustrated and confused instead of relaxing in paradise.

  Oct 31, 2025
• 

  Perfect family holiday

  We stayed for 10 nights as a family of 4 with 2 young children. Brilliant hotel with excellent facilities. Room sizes are great! We loved the a-la carte options - i do feel when White Sands becomes select and Kantenah loses the use of these facilities, it will be a great shame. Food in the main restaurants can be repetitive so definitely recommend trying to book the a-la cartes. Staff are very accommodating and friendly. Recommend the snorkeling trip to Cozumel from the hotel beach, I lost count of how many turtles we saw! Would love to come back in the future.

  Oct 30, 2025
• 

  Overall Experience

  Overall the experience was great at this hotel. Everyone from the staff to the guests at the resort were great. All the waiting staff at the bars, pool side to the restaurants and shuttle drivers were exceptional.

  Oct 28, 2025