What We Love
- Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.
- The fully-supervised kid's club features a shallow pool with waterslides, kids restaurant, arts and crafts, video games & tons of activities.
- Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.
- Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!
Things to Know
- You're a quick 30 minutes from the airport and close to downtown Cancun.
- Pirate's Bay Beach & Pool Park is fun for the entire family, featuring a zip-line, camping zone, open-air movie theater, splash pool area & more.
- Booking the Family Suite gives you adjoining rooms - one for parents and one for kids.
Resort Details
- Bar• Lobby Sports Bar• Isla Mujeres Beach Bar• Sisal Bar• Los Agaves• Coffee & Me by Oasis Palm• La Cantina
- Restaurants• MakiTaco: Japanese-Mexican fusion• La Hacienda Food Hall: International buffet, Mexican, kids restaurant• Dos Lunas Terrace: Italian (pizza, pasta, ice cream)• Sisal Restaurante Bar: Seafood, burgers, snacks• Isla Mujeres: Sushi by the pool and beach
Restaurant and bar schedules subject to change without prior notice.
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Conference facilities†
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Luggage service
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Multilingual staff
- Parking
- Pool
- Restaurant
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Travel agency†
- Water sports
- Audiovisual Equipment†
- Business Center†
- Conference Suite†
- Fax Machine†
- Meeting/Board Rooms†
† Fees may apply
- Children's program, onsiteDedicated family fun areas and kids-exclusive attractions-Splash Zone: swimming pool with water slides and trampoline-Yucatan Jurassic River: water circuit with games in a Jurassic period theme-The Arcade: area with family-interaction videogames (dancing machines, racing games, etc.)-Piratas Bay:Beach area with outdoor games, ziplines, camping zone, and open-air movie theaterActivities aboard the Captain Hook pirate shipShallow pool-Baby Blue Crab: fully supervised kids club offering unlimited fun for children ages 3-12, where they’re cared for and supervised by our experienced staff:-Shallow pool with waterslides and mushroom fountain-Kids restaurant-Video game lounge-Arts and crafts-Movies-Daily indoor and outdoor activities
- Direct access to a beachCalm, white sand beach with small waves perfect for kids.
- Fitness center on-site
- General
-Pool and beach games
-Live entertainment
- Kayaking
- Pool- Outdoor freeform swimming pool with a designated kids splash zone featuring water slides and trampoline- Yucatan Jurassic River: winding pool in a dinosaur theme- Wading pools and splash pad at Pirata’s Bay- Shallow pool with slides and mushroom fountain in kids club
- Spa †Sensoria Spa ($)
Sensoria Spa offers a full collection of services that incorporate ancient and modern techniques with all-natural products. The new outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.
- Massages: Swedish, therapeutic, deep tissue, hot stone, chocolate, wine, reflexology- Body scrub: Exfoliation- Body wraps: Sun repair, chocolate therapy, wine therapy, detoxification- Facials: Cleansing, deep cleaning, exfoliation, collagen, antioxidant, keratin- Beauty services: Hair salon, makeup, waxing, manicures, pedicures- Hydrotherapy treatments: Sauna, steam room, jacuzzi- Beachfront treatments- Special packages for couples
- Sports court onsite
Multi-purpose court for tennis, soccer and basketball.
- Non-Motorized Water SportsNon-motorized watersports at nearby AquaWorld Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5493 reviews
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Jan 20, 2023Wonderful bartender
My husband and I had some drinks at the bar thwt Uziel works at and he had great customer service and his cocktails are exceptional. He made sure we were taken care of and checked on us frequently. We will visit the resort again in the future.
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Jan 20, 2023Think twice before you go!!!
On check in we was waiting for 40 minutes , because person on front desk cant charge our credit card. keep saying us that credit card is not working, We trying 2 different cards and not of them not working. Untill manager came and explain him that he was using American Express credit card machine instead of Visa/mastercard machine. Was fun for everybody except us. Property under constraction , very noise all day long. Food discusting, mostly vegiables. Wine undrikable att all. If you not tip to the waiter they not seeing you at all. All barmens and waitresses a vey rood. We book one of the propert fancy restaurant the say that house wine id not available and you have to purchase for additional cost.
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Jan 18, 2023Disappointed New Year’s party!!!
Before I booked this resort,I called and talked to the front desk!!Asked if they were having a live band for the New Years Eve Party and was told yes!! And mexico they are good for saying yes!!!The Gala dinner at the convention room cost over a hundred dollars or more,which included a special dinner and entertainment and party favors, and a special area roped off on the beach with names on the tables for the people that pay over $100. factory music boom boom. Instead of burning all the money up an fireworks, they should of The pay for a live band!!! New Year’s, and prices are very high that should’ve been included price I paid to stay at the resort!!. i’m a travel agent, and I feel like I was second class that night!!! because I didn’t pay more money I sat on the other side of the rope and had to fine my own chair and stand in line to get a drink!The waiters missed out that night because I am a good tipper$.Also when I was checking in for 10 nights with my husband.Had a issue with my reservation!! I don’t remember the guys name !!!! But he told me I needed to pay for my husband.He said reservation was only for one person.I paid 2,500 American dollars hotel only!! Not counting my air!! I think he thought I was a stupid gringo!!!! It took over 4 hours to get my room.I think he was just trying to scam me for more money.The room was a basic room nothing fancy!The beach was beautiful!! The pools were nice !!!! Very chilly!!! The workers were friendly!!! The hard plastic beach chairs need to be replaced very uncomfortable!!The website needs to be updated we had no room service On Jan 3rd 2023 changed name to Sens.Changes are being made!! The Careyes Restaurant was the best !!! I am glad we went 2 times. After Jan 3rd you have to pay extra$$$
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Jan 17, 2023
Wonderful Experience!
We couldn't get a balcony (2 adults smoke) without spending the big bucks and honestly I have never stayed at a Mexican resort without one. I have been coming to Mexico for 25 years and have gone at least once a year. We love Mexico so much we even live here now! It turns out - the balcony and not smoking on it wasn't a huge deal and we could smoke at the pool or anywhere outside in the the resort. Just a short elevator ride. It is my only negative. Positives- many! I highly recommend this resort for families and groups. Every staff member was exceptionally kind and helpful. The rooms and grounds were reasonably maintained. Thoroughly cleaned. There was always a good choice of restaurants and bars with good food and drinks. House red wine was good. Maki Taco, Agaves and the seafood one were our favorites. Pasta and pizza were decent. Children loved the ice cream shop. Lunch time sushi by the beach was nice. Kids Club was amazing! Great staff. Kids felt the pool was a bit cold- but no biggie. Kids loved the two arcades. We took a night pirate ship ride for adults- which was great. The coffee shop was a really appreciated service. My husband was disappointed that our fridge was only stocked with Coors Light for beer. But not to worry- the beer on draft (bars/restaurants) was much better. The best thing about this resort, hands down, was the helpfulness and kindness of the staff. Even when I got upset with a check-in staff member when we first arrived about having to "smoke at the pool" - she was still very nice to me, haha! I would definitely recommend this resort for the price. Some all-inclusives you have to make dinner reservations upon arrival and the good ones can be already booked for the week before you even get there. Not here. Every day was a new day, just line up around 3:30 to book your party. Also- we used Viajes Caribe Maya for airport transfers. Good price and great service.
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Jan 16, 2023
Amazing service
The staff all are like one person The le buffet was the best of all. the pool and the beach are kids friendly having lots of choices we recommend it to everyone. .. Specialy Estrella the hostess
- AdvisoryThis hotel does not accept Spring Breakers or student groups.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
* Please note the legal drinking age in Mexico is 18. - Pet Policy : Pets Not Allowed