Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17480 reviews

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  1 star at most, worst resort ever!

  This trip was a family trip. Mixed age groups. This was the worst resort ever. They have several dining options however it’s not included in your stay. The. You arrive they offer to upgrade you for a nice ticket price. Rooms are very outdated. It was a struggle to get towels. Rooms were cleaned upon request, not to mention the smell of sweat of the pillows. Getting beach towels is a problem, it’s a big resort you have to get towels near your room, if you’re in the other side and want a towel it’s big deal to get a towel. We were only given 2 buffet options and 1 steakhouse option which was impossible getting reservations. And to finalize the trip they had an arrival of teenagers from a school or group which made it impossible to sleep at night, loud, yelling, loud speakers in the hall ways, ringing your doorbells and knocking on your doors at 2am and despite calling reception they did nothing. I would never ever go back. Worst resort ever!

  Jun 25, 2025
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  It was amazing!

  We just got back from an unforgettable escape to Grand Oasis Cancun, and the trip was truly a joy from start to finish. From the moment we arrived, we were welcomed with warmth and ease. Our room was spotless, stocked with plenty of fresh towels, some coffee, tea, water. From the fridge there's also bottles of water and some liquors. After our first night, the staff even checked in to see if we’d like a room refresh such a thoughtful touch that set for the rest of our stay. Most of the team speaks Spanish, which added an authentic vibe to the whole experience. Yet they would definitely understand you when you're ordering in English. We went with the all-inclusive option, and we downloaded the resort’s app. It made it super easy to explore the amenities and check which restaurants were open or closed, so we never missed out on anything. The staff were incredibly friendly, always ready to help out, and greeted us, and they provided good service in the dining spot we visited. There were several restaurants to choose from some included in the all-inclusive package, others with extra fee. A few needed reservations, but they would try to fit you in when they could. Bahia quickly became a favorite, we ate here first though, with their delicious dishes like clam chowder soup, salad, salmon and steaks. Then we also tried the buffet variety at Tatish, Tunkul etc. We sipped on beachside drinks, and our coffee and evening tea became a cozy little tradition before heading to our room. Checking in and out was a breeze, which helped make the entire stay even more relaxing. The resort also offers a shuttle guidance if you like booking an airport transfer. While the waves were a bit too strong for a swim we enjoyed the beach view. There were a few resort shows to enjoy which were awesome if you had a bit of energy left after exploring Cancun’s buzzing downtown and nearby attractions. All in all, this vacation was vibrant, refreshing, and full of good memories. We'd absolutely love to return for more adventures. See you Cancun!

  Jun 24, 2025
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  Save yourself the misery.

  I’ve never written a review for hotels as they’re usually reasonably within expectations, but for this one, I feel compelled to let others know how bad it is. I stayed there one of the five nights I’d booked and abandoned the rest. Please carefully read the other bad reviews - I wish I’d done so before arrival. For the same money you can 100% do better elsewhere. The only nice part of this hotel is the main building’s lobby area. The building we were assigned a room in had signs for an elevator but.. no elevator. The room looked like a rundown blast from the 90s and felt like one too. The water in the shower would fluctuate temperatures constantly without adjusting the knobs. I strongly recommend you don’t lean on the all-inclusive for any kind of quality meal. It’s about the same quality as what you would expect from a $15 buffet back in the states. You even get those hard plastic cups. The whole product seems mismanaged and feels like a scam.

  Jun 20, 2025
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  Extremely Disappointing – Would Not Return

  I’ve been to Cancún over a dozen times, and Grand Cancún Oasis was hands down my worst stay. They have four confusing all-inclusive tiers, and unless you’re in the highest two, you’re repeatedly turned away from restaurants, bars, and even dessert stands. I booked through Expedia, and none of this was clearly disclosed. My room was not clean, and the entire resort felt old and run down. To top it off, at 4:28 PM, there were loud repairs happening in the room above—hammering and paint fumes included. I called the front desk, got transferred three times, and was finally told to come down in person. When I did, the staff member was rude and unprofessional, which only added to my frustration. While a few staff members were kind, it just wasn’t enough to make up for everything else. This experience was so bad, it honestly made me question if I even want to come back to Cancún again.

  Jun 17, 2025
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  Honestly dissatisfied

  Do not go here!!!!! I have been going to Mexico for 25 years… usually I read a lot of reviews and can decipher who just is picky.. let’s start with I have been to this resort 3 times before. This resort has gotten worse each time… i usually only care about the service of staff and cleanliness of resort…. Food is very subjective. Service was not good. Long lines for drinks and lack of cleanliness to common areas all day while guest were out. The service at outside bars seemed short staffed and lacked any efficiency at all… not to mention all the hidden fees if you want access to all the really nice restaurants or roped off areas that where well maintained and staffed…. This resort is a 2 star… at best. Not work the 4 k for 3 ppl….. on a positive. It is close to downtown….

  Jun 14, 2025