What We Love
- Complimentary kayaks and aqua bikes at nearby AquaWorld Cancun.
- It has the longest pool in Cancun, which is over a quarter-mile long.
- You've got 9 restaurants and 10 bars to savor on this vacay.
Things to Know
- The resort is 18 minutes away from the airport.
- The Red Casino offers it all, including traditional tables and video game choices. Open 24-hours a day.
- Vegas-style shows and concerts will make your stay even more amazing.
Resort Details
- BARS
Agaves La Cantina
Hacienda Sarape Wet Bar (swim-up)
Coffee & You
Hippie Chic Beach Bar
Gecko Bar
Miramar Bar
El Mirador
Dos Lunas Terraza Bar
Dos Lunas Wet Bar (swim-up)
La Placita Bar
Havana Sport Bar
Sarape Tequila Bar
Oasis Beach Club Bar | Adults Only
Kinky Night Club | Adults Only
El Zócalo Bar
ADDITIONAL COST BAR ($)
Fontain Cigar Corner | Adults Only
- GOURMET RESTAURANTS (ADDITIONAL COST)Careyes ($)Gourmet fusion cuisine 2023 Tripadvisor Travelers’ Choice Winner: Best of the Best – Fine Dining (#1 in Mexico)
Benazuza Restaurant - adults only ($)2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Fine Dining (#5 in Mexico)Molecular cuisine
The White Box ($)Mediterranean gastrobar 2023 Tripadvisor Travelers’ Choice Winner Adults Only
The Black Sens - adults only ($)Gourmet dining-in-the-dark: blind tasting experience
Cocoa Restaurant & Beach Club ($)2023 Tripadvisor Travelers’ Choice WinnerSeafood & Grill specialties
Sakura - adults only ($)Japanese-Peruvian fusion
Le Petit Chef ($)An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes.
Miramar Beach Club & Restaurant ($)Seafood & Grill Specialties
Dos Lunas ($)
2023 Tripadvisor Travelers’ Choice Winner
Italian
For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made at the Oasis Plus concierge desk, or through the Oasis Hotels & Resorts App. - Restaurants
Bahia
Steakhouse
Bites Tatish
American food and snacks
Agaves La Cantina
Mexican
Hacienda Sarape
Mexican restaurant
Maki Taco LT
Japanese-Mexican fusion
Tun Kul
Food hall buffet
Il Forno Ristorante
Pizza and pasta
La Placita
Outdoor food court (burgers, chicken, tacos, tortas, pizza)
Hippie Chic
Snack station by the sea: ceviche, pizza, burgers, ice cream
La Trattoria
Trattoria, salads, pizza and pasta
Tatish
Buffet
- Sensory Gastronomy- Le Petit Chef: An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes (additional cost $)
- The Black Sens: Imagine savoring your meals in total darkness... forget about everything visual for awhile, and get ready to enhance your other senses to the fullest (additional cost $)
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Conference facilities†
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Gift/News stand†
- Internet services
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Luggage service
- Meeting rooms†
- Multilingual staff
- Nightclub
- Parking†
- Pool
- Restaurant
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Travel agency†
- Audiovisual Equipment†
- Business Center†
- Conference Suite†
- Meeting/Board Rooms†
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Oasis has destination weddings perfect for every couple and budget, whether it’s a legal or symbolic ceremony, a simple exchange of vows, or a lavish party with family and friends. A variety of fully customizable wedding packages are available, including a complimentary package.
Contact weddings@thetemco.com for details.
† Fees may apply
- BeachOasis Beach ClubPools, domestic open bar, stage with DJ• VIP Section: Cabana beds, butler service & international beverages ($)• Adults only
Cocoa Beach Club (additional cost $)Bali beds, beverages, snacks, and access to Cocoa restaurant
Miramar Beach Club & Restaurant (additional cost $)Bali beds, butler service, pools, snacks service, open bar, premium beverages, access to Miramar restaurant.Adults Only - Children's program †Piratas Kids Club: supervised kids club with unlimited fun for ages 3-12- Pool with water slides- Shallow pool with slides- Water games- Pirate Show & Circus Show- Playground- Tennis lessons- Bungee- Arts and crafts- Video games- Board games- Princess room
- Fitness center on-site
- General †Casino
The full gaming Red Casino at Grand Oasis Cancun is open 24/7 and is Cancun’s only casino within a resort!
-Multiplayer game machines-Bingo machines-Themed slot machines-Roulette table-Blackjack tables-Texas Hold'Em Poker tables-Baccarat tables-Caribbean Poker tables-Sportsbook betting-Horse racing-Greyhound racingRed Casino operates independently of the resort and is not part of the all-inclusive program. Food and beverages in the casino incur an additional fee.
Sports-Archery-Beach volleyball-Beach soccer-Pool slackline-Pool volleyball
Activities-Yoga-Pilates-Zumba-Aquarobics-Pool contests-Mega Jenga - Nightclubs
- Pool
Quarter-mile swimming pool winding through tropical gardens with two swim-up bars.
An array of pools located within the beach clubs .
- Spa †Sensoria Health & Spa ($)Adults OnlyFull collection of treatments incorporating ancient and modern techniques with all-natural products.• Massages• Body wraps• Body scrub• Facials• Sauna and jacuzzis• Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures • Bridal services
Kin Ha Beach Club & Spa ($)Adults Only• Massages and body treatments• Cabana beds with butler service• Temazcal: Purification ritual in a traditional Mayan sweat lodge
Additional cost applies to spa services. Spa menu subject to change without prior notice. - Sports court onsiteMulti-sport court for tennis, basketball and soccer.
- EntertainmentThe resort boasts an amazing variety of Vegas-style entertainment:• Kinky Night Club: Sensual themed variety shows (adults only)• Coyote Loco: live music and karaoke in a rock n’ roll atmosphere (adults only)• Oasis Beach Club: lounge atmosphere with themed parties, bar and DJ (adults only)• Atrium: Fire & Drums Show and Happening Cultural Show• El Zócalo: outdoor fiesta with traditional entertainment, beverages and snacks• Oasis Arena: concerts by international artists, world boxing championships, and a wide array of shows; additional costs may apply
Entertainment program and hours subject to change without prior notice.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17523 reviews
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Aug 22, 2025Disappointing Stay – Hidden Fees & Misleading Info
We stayed at this resort last week and unfortunately, our experience didn’t meet expectations for a beach resort: • Beach: The beach was dirty and filled with seaweed, making it practically unusable. Booking a beach resort only to find the beach inaccessible was disappointing. • Check-in: The booking site mentioned check-in between 12–1pm, but in reality, it’s only from 4pm (ours was closer to 5pm). • Safe box: An extra charge for a safe in the room was surprising, especially since it came with a physical key instead of a passcode. Carrying the key around at the beach or pool is not convenient, and the receptionist mentioned they don’t have a backup key if it’s lost. • Hidden charges: Despite “all taxes and fees included” on booking.com, there were additional charges on arrival. • Room amenities: No blanket provided unless requested, and no slippers, which is unusual for a resort. • WiFi: The WiFi rarely worked anywhere on the property. • Restaurants: Even though we booked all-inclusive, reservations for à la carte restaurants were made unnecessarily difficult. Staff claimed the restaurants were fully booked, yet when I checked, many tables were empty. • Service: At Dos Lunas, the manager only seemed attentive to guests with black wristbands, ignoring others. However, our server Venita was excellent and very attentive. • Checkout: At checkout, we were presented with the wrong bill and asked to pay. It took nearly an hour to prove it wasn’t ours, which was embarrassing and inconvenient. Overall, there are many areas for improvement in both service and transparency. With a few changes, this resort could be much better.
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Aug 19, 2025
Don’t stay here dilapidated food nasty horrible staff rude no help closet door off no maps no English tv in Spanish only
Worst experience ever don’t stay here took 2 hr to get room hotel dilapidated food gross birds everywhere staff rude nasty
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Aug 18, 2025
Avoid The Grand Oasis Resort! Worst Experience in Cancun
Worst Hotel Experience – We Left After One Night We booked The Grand Oasis Hotel in Cancun expecting a relaxing vacation, but it turned out to be one of the worst travel experiences we’ve ever had. From the start, the customer service was terrible! They were unhelpful, slow, and dismissive of our concerns. The so-called “all-inclusive” amenities were severely lacking, and what was advertised online did not match reality. Our room was dirty, outdated, and reeked of mold, making it impossible to feel comfortable. The beach was another disappointment – covered in smelly seaweed that was not being cleaned or managed at all, leaving the entire area unpleasant to be around. We were so unhappy that we made the difficult decision to forfeit our money and leave after just one night. We checked into the amazing Villa Del Palmar instead, which was everything The Grand Oasis was NOT! Clean, welcoming, and worth every penny. Save yourself the disappointment and look elsewhere. Cancun has many wonderful resorts, but unfortunately, the Grand Oasis is not one of them.
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Aug 17, 2025Stay away and book elsewhere
Good points : The hotel has Grand Oasis , Palm & Sens . I stayed at the Grand Oasis and hotel was overall clean with a nice balcony , well stocked mini fridge with beers, waters and sodas. AC worked well . Check in was pleasant at 3PM and our room was ready. Breakfast at the Buffet was good . Bad points : Pool was always busy and crowded with kids , murky beach filled with seaweed almost unswimmable. Need the app to book rez for dinner at their restaurants that only allow 1day prior booking that sells out fast so you will end up eating dinner at the buffet & be sick of the same foods served daily . There was construction constantly above our hotel room from 8AM -6PM M-F that the check in receptionist failed to mention to us . We booked 5 nights & prepaid for it and left after 3 days . I ended up booking next door at the Adults only Breathless resort for 1000X better and well worth the upgrade after this terrible stay .
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Aug 14, 2025Tatish Buffet at Grand Oasis Cancun
Ricardo Jimenez has us more than impressed. He left us with such a good impression that we would like to come re- visit him in the future.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- AdvisoryUpon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
- AdvisoryThe Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18. - Pet Policy : Pets Not Allowed