What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

A vacay at the Grand Hyatt Playa del Carmen is nothing short of amazing. Its prime location on the sugar-white sands of Playa Mamitas is exactly where you want to be–facing the turquoise blue waves and surrounded by the energy of Playa del Carmen’s La Quinta Avenida. It’s the perfect chic escape for those looking to do it all or do nothing at all. Chill poolside with a cocktail and some chips and guac, explore downtown, dance the night away or fully unwind at the cenote-inspired spa. Seriously, you can do it all at the Grand Hyatt Playa del Carmen!


Cancun International Airport (CUN) : 34 miles

Property Information

Year Built: 2014
Total rooms and suites: 314


Resort Details


Enjoy the creations of master chefs at three, amazing on-site restaurants.
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Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
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Create memories at on-site theme nights, enjoy fun family activities, and so much more.
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Hotel Advisories

Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy additional fees apply for brining a pet.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 5168 reviews
  • 5.0 star tripadvisor rating
    Grand Hyatt Playa del Carmen

    My family and I had an amazing stay at the Grand Hyatt Playa del Carmen. The property had everything needed for a restful and enjoyable experience. The service and staff at the pool and restaurant was excellent, specifically Teresita, German & Bernardo at La Cocina and Giovanni & Jady running the pool activities (lots of fun) Location of the Grand Hyatt was convenient and comfortable to venture out and walk the area

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Fabulous experience!

    The customer service is absolutely amazing. They are kind, patient and willing to assist. We went to the Grille twice and was blessed to have Jackie our receptionist and our water Francisco. Their smiles and kindness filled us with joy. The food was amazing both times. We highly recommend the la cocina is lively and delicious food as well. We look forward to coming back again! Wish I could shout out all the names of the amazing staff we had the pleasure to meet.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    A great hotel and an excellent value for your money

    We stayed in this hotel for a week and enjoyed every moment of our stay. The rooms were big and modern with very comfy mattresses. The service was accommodating and friendly, and the infinity pools by the ocean were great. The breakfast buffet every day was very rich to the point that we did not know what to choose. Last, you can't beat the location of this hotel. It is right by the 5th avenue. Compared to what this hotel offered to us, the price was very reasonable. The only downside was the beach (narrow and protected against erosion and seaweed by black sand bags). Maybe the beach situation is better in the winter.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Exceptional Service with Erick

    We had dinner at The Grill as a family for my mom’s birthday dinner and the service was exceptional. Our server, Erick, was absolutely amazing; truly a diamond of the resort. He was very helpful in describing the entree options, patient with us, and served us with an unwavering smile. To compliment our pleasant interactions with Erick, we also very much enjoyed our dinner! Definitely recommend.

    Jun 17, 2024
  • 5.0 star tripadvisor rating
    Incredible hotel for a corporate trip

    We were very impressed by our stay at the Grand Hyatt PDC! We were at the resort for a corporate retreat and everything was incredible. The food was delicious, staff were very friendly and accommodating, and the location was super central. Adrian and Gio from the entertainment team were a ton of fun!

    Jun 17, 2024