What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5525 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best in Playa near 5th Ave

    I have no complaints at all. This resort met every expectation, professionalism and care. The breakfast buffet was the best and the view was phenomenally breathtaking Thx you for meeting our expectations. Btw, 5th Ave with all the shopping and restaurants is a quick 5min walk.

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt Playa del Carmen's superpower is it's Staff

    The location of the hotel is ideal. It's on the beach and it's a very short walk to 5th Ave. There are restaurants and shops within a short walk from the hotel. The hotel itself is nice. It could use a little refreshing in certain areas but it's clean and has all the amenities that one might expect. I stayed on the 3rd floor right over the restaurant which I think takes away from the view. Try to get a room in the middle not on either end. I'd also add that I felt very safe here as a solo traveler. There is a guard booth upon entering the property. Whenever I left in a taxi the driver would tell the guard which room I was from...I believe this was a great security measure, especially for a solo traveler. The food is OK. I really like flavorful food...kind of a foodie and will say that the food is NOT that. BUT it's decent. And there are many dining options very close to the hotel. I had club lounge access, and I believe that it is worth it because of the breakfast and happy hour access. The greatest thing about Grand Hyatt Playa Del Carmen is the Staff. They deliver exemplary customer service. Julio and Giovanni in the Breakfast area, Jesus in the Valet area, Jose at Front Desk, Anna, Marie, Marcela and Angel in the Club Lounge all made my stay so much better. They are hard workers, always greeting me with a smile and just kind people. I would go back to the hotel for them alone. Lastly, the team really helped me celebrate my birthday through decorating my room, cakes, a doll, candles and singing to me.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Unfortunate

    The resort was okay. I gave it two stars because the massage I had was amazing. Unfortunately, I was tricked by Marisol to attend a sales presentation at another resort, Dreams Jade, after she assured me that it was just to view the property because we stay at Hyatts frequently. The sales rep, Max, was rude and berated my family despite me telling him I was unaware that this was a sales pitch and we are not interested in their “membership”. When I complained to the hotel staff about it at the Grand Hyatt I was told someone would reach out to me from the other hotel to address Max’s bad behavior. I haven’t heard back of course because this is all part of the scam.

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt second was great

    We decided to revisit Playa and the Grand Hyatt we were here 9 yrs ago and they had just open. Our experience was great a fresh and new hotel all nice and shiny. I must that hotel is still nice and relaxing it’s a little wear in spaces but that expected but we really did enjoy ourselves the 2nd time around. Check was a lil off because of the power outage which nobody has control over the weather but once we were settled in the good times rolled. We opted for the all inclusive package and it was really worth I encourage others to look into it. So much to say about the Grand Hyatt it’s all positive. Thank your Grand Hyatt for helping us celebrate our anniversary for the second time.

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The worst hotel experience possible

    The hotel was filthy..I paid for an upgrade and the room was so dirty.I made them change the curtains as they had huge stains on them.No apology.When I checked out I was handed a bill for £3000.00 even though I had agreed a price of £140.00 for the whole stay.Do not stay in this hotel!

    Jun 20, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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