What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5420 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Franco

    Franco was absolutely amazing! Such great service. He was attentive and served our table impeccably. Wish all servers were like him. Thank you for the outstanding service. Will make sure to ask for you on future visits. Will be back for sure!!

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gorgeous property, fantastic service

    The property is stunning but the service was even better! Everyone we encountered was kind, helpful, warm, and genuine. Raul and Miguel at the pool bar were so attentive and made the absolute best margaritas. Aylin at the bell desk was so sweet and helped us coordinate transportation quickly and efficiently. We were so appreciative and LOVED our whole stay.

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Wedding Dept was unprofessional

    Tried booking my wedding here and got strung along. Every week they told me they’d send a proposal and I never got one (this went on for a month). I’m disappointed as I loved the venue and would have understood if they were booked but the constant “we’ll send it by X” and never receiving it was unprofessional. For anyone planning a wedding, I would not get your hopes up for this place unless you have a wedding planner. My assumption is they treat reoccurring business better than a one time buyer.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bellman

    We love this place. Manuel, Guillermo and Alex the bellmen gave me $20 to write this review (not really). Just kidding they were so helpful that I wanted to leave them a review. All the staff here is very helpful and friendly. Thanks for a nice time. - Josh Jansen

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Theft and Gross Negligence at Grand Hyatt Playa del Carmen

    During my recent stay, someone with access to the guest rooms entered my room, unlawfully went through my personal belongings, and stole my property. I filed an incident report regarding this theft, yet to date, I have received absolutely no communication from the resort, despite my follow-up attempts. Moreover, following my report, I was forced to wait for over three and a half hours at the reception, during which I received no apology, no compensation, and no urgency in addressing the issue. Beyond the theft, I experienced gross negligence in regard to their service. Our mini bar, as part of the all-inclusive package, was never restocked. I am beyond disappointed with the inadequate response, the theft of my personal property, and the utter disregard for my time and wellbeing.

    Feb 06, 2025
Hotel Advisories
  • AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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