What We Love
- The resort’s boho-chic vibe is what vacay dreams are made of.
- Infinity pools with spectacular ocean views? Yes, please!
- Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.
Things to Know
- Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
- Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
- Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.
Resort Details
- El Paseo
Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.
- La Cocina
Mexican and Caribbean Market variety for breakfast, lunch and dinner
- The Grill at 1-26Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Bell staff/porter
- Bicycle rentals†
- Children programs†
- Concierge desk
- Exercise gym†
- 24-hour front desk
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Bell staff/porter
- Bicycle rentals†
- Children programs†
- Concierge desk
- Exercise gym†
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan
- Pool
- Restaurant†
- Room service - limited hours†
- Spa†
- Tour/sightseeing desk
- Valet parking†
- Wireless internet connection in public areas
- Business Center†
- Meeting Facilities†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach access to the beautiful Caribbean Sea
- Bike rental †
- Children's pool
- Children's program, onsite †-Hash Tag Teens Club
-Camp Hyatt Kid's Club - Fitness center on-site †Open 24 hours
- PoolThree Infinity pools and lap pool
- Spa †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5502 reviews
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May 13, 2025Great experience
Great services, great experience. Highly recommend. The service in the restaurant mirrors the excellence of the hotel—attentive without being intrusive. Augusto and the whole team at the Grill were very attentive and helpful The combination of world-class accommodations, top-tier dining, and unbeatable beachfront location makes it one of the best places to stay and dine in Playa del Carmen.
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May 11, 2025
Magnifique expérience !
Luis Miguel was incredible, extraordinary, perfect—unmatched in kindness, naturally warm, genuinely caring, and helpful. It was a true blessing to have met him. From the starter to the dessert, including the main course, he was friendly, attentive, and truly listened to us. He even offered to take our pictures. With a genuine desire to please, he kindly suggested several times to take photos of us—an experience we’d gladly repeat a thousand times over.
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May 09, 2025
Dinner at Mi Cocina
Daniel is an amazing server over at Mi Cocina, dinner is fabulous and highly recommended. I would encourage anyone who visits or stays to enjoy a meal here. There’s a beautiful beach front view where the sunset is breathtaking. You will not be disappointed.
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May 07, 2025
The Grill 10/10 Must Try!!!
The hotel itself was very nice and comfortable it’s gorgeous but the place that blew our mind was “The Grill” wow 10/10!!! Fantastic!!! Coming from NY where there is so many phenomenal Kosher restaurants, this absolutely makes the list on my top favorite restaurants I’ve been to. From the food to the service we where completely amazed. The food was amazing, highly impressed, the cesar salad and sushi rolls where so fresh, while the beef ribs where perfectly tender. The service We where blessed to have Jaun Manuel as our server, he was incredible, and perfectly interactive with us and our baby. He came at the perfect times, never needed to ask for assistance, but at the same time gave us our space and never felt uncomfortable. He is super accommodating and absolutely amazing of a guy. I can’t thank him enough for his service.
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May 04, 2025Best vacation because of the best waiter!
Beautiful hotel Great experience Shoutout to the best waiter ever Santos Jimēnez, worked quickly, tirelessly and most efficiently, We appreciated everything he did to make this the best vacation! Everyone should learn from him how to be!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : additional fees apply for brining a pet.