Grand Decameron Panama, A Trademark All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5747 reviews

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  A very pleasant experience that could be improved

  It's been a very pleasant experience from the start, with some unexpected events, but the entertainment and activities have been excellent. There are some customer service issues that could be improved, but the food, entertainment, and more have been very enjoyable, and the facilities are very nice.

  Jun 07, 2025
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  Wass the best

  The show was the best The attencion of the personal The cleanest place The security about the pool and all the staff The food variety and flavor was awesome The drinks variety awesome The security about the beach and the clean Fast attencion about the staff

  May 24, 2025
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  5star family fun..........pleSe consider this family hotel for your next trip you will not be disappointed............ .

  It was incredible to stay in this place the hotel the food the pool and the show where really amazing and the staff keysi was a beautiful frendly person who was so helpful and kind to my family I really recommend stay with the team at this resort.

  May 22, 2025
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  Beyond amazing hotel....................................................................................................

  Wow wow wow where can I start? It's an amazing hotel I would give it 10 stars if I could. Staff are amazing, service is excellent, food is yum yum, all the restaurants, the open buffets, the drinks the decor and all the effort the staff do for people they really go above and beyond to help you out. The pools, the pool activities and pool staff, the games they do for customers it's non stop. U really go and u never have a dull moment. There is always something to do. The kids activities the games the shows every day is amazing. The security of this place is amazing they r very aware and they keep their eyes for the protection of customers. The lifeguards are always on the look whether on sea or pools they are always there for your protection. The shows every night the karaoke the bingo games are awesome. I would definitely come back and I will definitely recommend this hotel to everyone.

  May 21, 2025
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  Did not find the resort very accommodating to our circumstances.

  Did not find the resort very accommodating to our circumstances. Arrived at Rio Hato airport around 12:30 via Air Transat • Went through customs relatively quickly • There were 3 customs agents who had to take fingerprints and photographs of everyone arriving off the plane into the country which took awhile. • You receive your information for room number outside of the airport, after a lengthy wait on the bus for everyone else on the plane to clear customs, we arrived at the hotel which is 5 minutes away. • Check in was not until 3:00 so we grabbed some food, a couple of drinks and sat around. My husband walked down the stairs to the dining room and was starting to have severe hip and back problems from all the sitting it was hard to get him back up the stairs to walk to our room once we got checked in. They wanted to give us a 3rd floor room with stairs, and I had to forcefully decline; we had requested 3 ground floor rooms when booking. My niece and nephew we were travelling with ended up on 3rd floor. • We were to spend 14 days at the resort but due to the resort being all stairs and steep inclines no matter where you go and unfortunately from all the sitting my husband was not able to leave the room. • The Transat rep Larissa Gracia was awesome who went to bat for us and spoke to management, and they did agree to move us to the beach to limit the stairs, but by then my husband was in too much pain and could not get into the van to be transported to another room. I did try to get a wheelchair or crutches, which I was denied as they were for emergency use only. On day 2, due to the circumstances we made the painful decision to return home. Our group did not find the other Transat Rep Alex to be very helpful or informative. • Getting food for my husband was a bit of a nightmare, they stand guard at the door and will not let you leave with food; I had to explain the situation the best I could given the language barriers and sign a waiver each time I took him food back to the room, which is understandable. I tried to get a blanket note from reception to cover the liability, but they would not let me. • On day 4 as we were leaving, I managed to get a wheelchair but again I had to be demanding just for him to sit in while we were waiting for the bus to the airport. The resort looked lovely, the food was decent, it is not for anyone with mobility issues with the number of stairs or inclines and distance involved to get food. • The rest of our party stayed on for the duration, tried a couple of excursions but the hotel will only let certain vendors pick up from the hotel which limits which ones you can take. • They really thought that Panama does not put much time or effort into their Eco tourism and pales in comparison to Costa Rica which is top notch and very passionate about their country. Perhaps better training of staff regarding unique circumstances would have made it a better experience for us for the four days that we were there. We may try Panama again, but probably find another resort. One point to make regarding AirTransat is our return seats on the original return date would not have us in it, I told my niece and nephew to grab them as they had a bit more leg room and the flight attendant would not let them sit there even though my niece had purchased them, with no explanation as to why. However, they did let a Transat employee sit there instead.

  May 15, 2025