Grand Cayman Marriott Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

142 reviews

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  Hospitality on steroids!!!!

  When we arrived at the Marriott-Summer House we were immediately greeted by Karl and Omar. Throughout our stay they took fantastic care of my wife and I. From taxi’s and shuttle’s to guiding us to the best ways to see the island and its beauty. After a few days we had made a family in Grand Cayman. From the hotel restaurants, pool and activities to maid service we experienced nothing but kindness and smiles. The food was excellent and we wanted for nothing. Most of all, The Summer House was impeccably clean throughout. Great Job Summer House! We will be back and have already told our friends and family……

  Jun 07, 2025
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  Great overall - 4 stars due to pool experience

  This was our first time visiting Grand Cayman. As elite Bonvoy members, we tend to stick to Marriott properties and chose this Marriott after some research. As stated in the title, this property is great overall, from the condition of the resort to our room ( Junior King Suite ), to the service, to food offerings and quality. Please note that this resort isn't quite on seven-mile beach, but more off to the side. A few staff worthy of recognition: Jehanel from front desk, Ella and Khrestel from white lime, Dan from Veranda, Lalang, Prasath and Midhul from Anchor and Den, Jonathan from Housekeeping ( He cleaned our room within the hour ). These ladies and gentleman were all friendly and helpful, and made our stay enjoyable. There were nice touches throughout the resort that made an impression, including a water jug provided in our suite and a filtered water station on our level, fresh fruits by the juice place, real candles and plants around the common area. My personal favorite was breakfast offering Tea Forte and mini teapots. Food overall was good, the resort hosted different theme nights featuring cuisines from all over the world and they were nicely organized. I especially enjoyed the cocktail "Elixir". Some areas that fell short for us were the sink and shower water smelled a little like sewage, the shower water took a while to heat up, the lightning spot charging speed was slow ( use plug instead ), early morning hours were loud and filled with sounds of door slamming ( not sure if by guests or staff ), incredibly noisy and disturbing, breakfast area had enough tables but not enough staff to clean up, resulting in unnecessary lines, the complimentary breakfast system ( for elite members ) was confusing and slightly disappointing, as it only included the cold food and not the hot ones, and it also caused a lot of billing issues, the resort fee of KYD 49.20 that we could use as credit, turned out to only be 41 KYD instead of the full amount that we paid ( forgot the exact reason, perhaps due to exchange rate ), the paddle board yoga activity did not allow booking pre-arrival, but by the time we checked-in, it was already fully booked, only one class per week with very limited space. The next morning, we saw the class being conducted, and the class could only accommodate 7 students plus 1 instructor. Here comes the most frustrating part of our stay, and the reason that I gave this resort a 4-star: I believe this resort completed a renovation May 2024. However, the set-up and layout of the loungers around the pool area was less than ideal. First of all, not all loungers were plush sun loungers, it was roughly half-half, with the remaining half being the plastic ones that are way less comfortable. Second of all, only 20 of those plush sun loungers were in front of the pool with a direct ocean-facing view, the rest were spread across so they were of a more or less obstructive view. *** The resort did have a sign that said saving of loungers is prohibited and belongings would be removed if left unattended for an hour *** We observed for 2 mornings that by 7 am, all 20 front-row loungers were occupied with belongings but only 5 - 6 people were physically sitting there. We spoke to one of the pool staff and he said one morning he arrived at 6 am and all front-row loungers were already taken, however, there was no one in the ocean or anyone returning within a reasonable amount of time. While I appreciate the sign that the resort had already put out, meaning they too have observed similar behaviors, I did not think the staff actually enforced what the sign says. I can empathize with the fact that this is a tricky situation to handle but terrible behaviors like this created an unpleasant experience for other guests, who never got a chance also to enjoy the front-row loungers. We did not appreciate inconsiderate guests who hog onto the loungers while also get to enjoy a full breakfast inside, this definitely made a dent in our otherwise wonderful experience. One thing the resort can do, at least regarding comfort, the resort can consider upgrading all their other loungers to plush ones like the front-row ones, rather than only those 20 guests getting the best of everything, while other guests get uncomfortable chairs and obstructed views. Overall, this resort is great and we had a pleasant stay. Not quite a guaranteed return for us during our next visit since there are other options but we will keep this resort in mind.

  May 20, 2025
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  Amazing

  We had the Best experience at the Marriott!! Starting from Dre and Gregon that greet you at the door with a warm welcome and a smile😊 All the staff was very friendly and made you feel right at home ready to accommodate us with whatever we needed.Highly recommend

  May 13, 2025
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  Absolutely Perfect Stay – Exceeded All Expectations! 🌴✨

  We had an incredible experience at the Grand Cayman Marriott Resort – everything from start to finish was perfect! The cleanliness of the entire property was outstanding, with every area maintained to the highest standard. Our room was spotless and refreshed daily with great attention to detail. The staff were a true highlight – always warm, welcoming, and willing to help. A special shout-out to the porters and front desk team, who were exceptionally kind, professional, and made us feel at home from the moment we arrived. The location couldn’t be better – close to everything, with a shuttle service that conveniently takes you to beautiful public beaches. This made exploring the island easy and stress-free. We loved the complimentary access to kayaks, paddle boards, and other fun water sports equipment – a great bonus for guests wanting to enjoy the ocean without extra costs. Plus, free drinking water was available throughout the hotel, which was such a thoughtful and appreciated touch. The Hotel feels more like a 5* ! Every part of our stay was memorable, and we couldn’t have asked for more. If you're looking for a mix of luxury, convenience, and genuine hospitality, this resort is a fantastic choice. Can’t wait to come back!

  Apr 24, 2025
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  Tianimo Excursion Cayman Islands

  Ocean view room was perfect. Bed & Pillows very comfortable Food was delicious. Service was great Our housekeeper Emira was pleasant & efficient. The only downside no beach at this hotel but we survived xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  Apr 24, 2025