Grand Bavaro Princess- All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17055 reviews

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  If you're someone who reads both good and bad reviews before booking — do not skip this one. You might be about to book

  Terrible experience at Gran Bávaro Princess – This is NOT a 5-star hotel From day one, our experience at this resort was disappointing. We completed the online check-in in advance, but it was pointless — we still had to wait in line and re-submit all the documents. There wasn’t even a welcome drink, something any decent resort offers as a basic courtesy. To get a somewhat acceptable room (with better location, closer to the beach), one of the staff members told us he could help us with a better placement “if we gave him whatever we felt like for the favor.” In other words, he was clearly expecting a “voluntary tip” for something that should already be part of the standard service. This kind of practice is unacceptable in any resort that calls itself 5-star. The room we were assigned was in unacceptable condition: the sofa armrests were completely wet and smelled terrible, the headboard and bed frame were filthy, and when we touched the mattress, it was soaking wet — not just damp, but drenched. The room was also full of mosquitoes, the air conditioning didn’t work, and the balcony door was broken and insecure. A technician came and "fixed" things quickly, but when we returned at night, the room was hotter than outside. Calling reception was useless — no one answered. We went in person and were treated with poor attitude. After waiting nearly an hour, we were shown other rooms, but none had a king-size bed. What made this worse is that we were there to celebrate our anniversary, and yet we had to sleep in separate beds that night. We only accepted it because we were promised a proper room the next day — without more hassle. When we returned for the room change, we were told to stand in a very long line, as if we were checking in all over again. We asked to speak with the manager, who was on a lunch break — and the staff casually said “they can take as long as they want.” Eventually, we were moved to a supposedly better room (although it was the same category as the one we booked), which had no blankets or umbrellas — and, to our surprise, cockroaches in the bathroom. We tried calling reception again to ask for the missing items, but again, no answer. When we went in person, the staff mocked us, saying “How come you don’t have a blanket?” We decided to push through and enjoy our anniversary as best we could. But the issues just kept coming: The air conditioning still didn’t work well in many common areas. Some staff are friendly, but many act like they hate their job and treat guests poorly. The pool is poorly maintained. The shuttle service is chaotic: drivers don’t stop at proper stations, carts are overcrowded, and elderly guests are left behind as others rush in. Room service is not included, even in an “all-inclusive” package. Wi-Fi is terrible. The mobile app barely works. No one tells you that you need to speak with a specific person at 8 AM (for same-day) or 3 PM (for next-day) restaurant reservations. We found out days later from a waiter. When it comes to food, there’s variety depending on taste. The Focaccia restaurant was the only one that met true quality standards — excellent food, professional and attentive staff. In contrast, the steakhouse was a disaster: we waited over an hour for a simple filet mignon, and when we asked, we were given a made-up excuse instead of an honest apology. Public restrooms are in poor condition, one of the two sinks in our room was out of order for the rest of the stay, and the toilet clogged easily. The water pressure in the shower was terrible, making showers very frustrating. On top of that, some staff members pressured us to leave positive reviews right in front of them, which likely explains the misleading high ratings this hotel has online. To make matters worse, the rooms are clearly not well maintained, with visible signs of neglect both in infrastructure and cleanliness. Bottom line: This was the worst hotel experience we’ve ever had. We wouldn’t recommend this place even to our worst enemy. It is absolutely NOT a 5-star hotel — not in service, not in maintenance, and definitely not in guest care. We will update this review after checkout.

  Jun 12, 2025
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  Good experience

  The people who work in the animation they’re the best specially Dalvin and Yennifer. The restaurants need improve the food and the room had so many cockroachs.

  Jun 12, 2025
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  Best hotel ever!

  Best hotel ever!! We’re obsessed with this place, 2nd time coming! Very kind friendly staff, very helpful, very good food in all restaurants, cocktails are really good, rooms are spotless, everyone is very helpful and kind. We love it here so much, the best. Ryan, Jennifer. Nuñez, yamilht and Jesus are brilliant!

  Jun 11, 2025
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  Amazing Food

  My first night here.The food was simply amazing.Love the grill flavor off the flatttop grill.My wife love the salmon especially which is her favorite which the grill guy did a great job on. I will. Be back definitely but can't wait to look forward to the rest of the trip.

  Jun 11, 2025
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  Top Notch Holiday

  Approaching our final days at this resort. Having read a mix of good/bad reviews before coming, I can safely say that we had a great experience. Room - Always clean, a few mosquitos that a tin of bug spray sorted out, bar always topped up, comfortable beds. Food - at the buffet there was always a few things to eat, and I am quite a fussy eater. The Indian restaurant was brilliant, very tasty. The Mexican was good, albeit it was a relatively long wait. The pizzeria was a bit disappointing, I preferred the pizza from the buffet. Steakhouse, snack vans and PBG were very good as well. Staff - have read a few reviews stating some staff were not friendly.. I have not had the same experience. Almost all the staff have a friendly smile on their face, and the ones that haven’t are clearly hard at work. Beach and Pools - Always a seat at the beach and it has lovely golden sand. Seaweed is an issue, but there’s little that can be done about it. The Platinum and relax pools were brilliant, clean and not that noisy. The main pool was fine, not as clean as the smaller pools but again you seen workers scooping anything out a few times a day.

  Jun 11, 2025